Knowledge base

All About Tata Neu (3)

About us (2)

• What are the different things I can do on Tata Neu?
• What is Tata Neu?

Rewards and Benefits (1)

• What are the rewards & benefits I get with Tata Neu?

Note format (2)

• Note format for general queries.
• Note format for ITSM

My Account (4)

About my account (3)

• What does Tata Neu use my profile for?
• During enrolment, I received a message notifying me that all my existing relationships with Tata Neu's partner brands have been merged. What does it mean?
• Why did Tata Neu capture my Interests?

Signing up & logging in (2)

• What if I don’t receive a OTP to reset my password?
• How do I set/update a password to be used to log into Tata Neu?

Managing my profile (6)

• How do I edit my Profile?
• How do I add/edit my address(es)?
• How do I delete a saved address?

View all 6

Signing Out (3)

• How do I sign out of the Tata Neu App?
• How do I sign out of my Tata Neu account from all devices?
• What if someone else is using my Tata Neu account?

Tata Pay (6)

Tata Pay

About Tata Pay (4)

• What is the advantage of paying via Tata Pay on a website or an app?
• Where can I find the Tata Pay payment option on the merchant website or app?
• Which are the payment modes available on Tata Pay?

View all 4

My cards (7)

• How can I save my credit or debit cards on Tata Neu?
• Can I add a debit or credit card during a transaction?
• Is it mandatory to save my cards on Tata Pay?

View all 7

My payment & transactions (7)

• How do I find my order history?
• Where can I see the details of the additional charges, such as convenience or add-ons, etc.?
• Where can I find the status of my transaction?

View all 7

Refunds (5)

• How will my refund be initiated?
• Where can I check the status of my refund?
• How long does it usually take to get a refund?

View all 5

Payment offers (3)

• How do I apply available offers during my transaction?
• How can I verify if an offer has been properly applied for a particular transaction?
• I forgot to apply an offer during the transaction and already made the payment. Is there a way I can apply it now?

Tokenization For Tatapay (13)

• What is tokenisation?
• What are the benefits of tokenisation?
• Who will tokenise my cards?

View all 13

NeuPass (12)

TataNeu Rewards Program

NeuPass Related (5)

• What is NeuPass?
• What are the rewards & benefits I get with NeuPass?
• What happens to my existing rewards, points and membership benefits?

View all 5

NeuCoins Related (15)

• What are NeuCoins? What is their value? What can I do with them?
• How can I earn NeuCoins?
• Where can I use my NeuCoins?

View all 15

Free Delivery Related (2)

• What are the delivery or shipping charges benefits with NeuPass?
• As a NeuPass user, can I get free delivery if I transact directly on the brand's app or website or in-store?

AirAsia India (6)

• How many NeuCoins can I earn while booking tickets directly at AirAsia India or through third party websites or apps?
• Can I use my NeuCoins as soon as I earn them for at AirAsia India?
• I made a booking on Tata Neu for AirAsia India flights for my family/ friend. However, I did not get any NeuCoins. What do I do?

View all 6

bigbasket (2)

• How many NeuCoins can I earn while shopping directly at bigbasket?
• Can I use my NeuCoins as soon as I earn them for at bigbasket?

Croma (2)

• How many NeuCoins can I earn while shopping directly at Croma?
• Can I use my NeuCoins as soon as I earn them at Croma?

cult.fit (2)

• How many NeuCoins can I earn while shopping directly at cult.fit?
• Can I use my NeuCoins as soon as I earn them for at cult.fit?

IHCL (3)

• How many NeuCoins can I earn while spending directly at IHCL?
• Can I use my NeuCoins as soon as I earn them at IHCL?
• Will I earn NeuCoins on my Qmin transaction?

Tata 1mg (3)

• How many NeuCoins can I earn while shopping directly at Tata 1mg?
• Can I use my NeuCoins as soon as I earn them at Tata 1mg?
• Will I earn additional NeuCoins if I am a Tata 1mg Care Plan member?

Tata CLiQ (2)

• How many NeuCoins can I earn while shopping directly at Tata CLiQ?
• Can I use my NeuCoins as soon as I earn them at Tata CLiQ?

Titan (4)

• How many NeuCoins can I earn while shopping directly at Titan?
• Can I use my NeuCoins as soon as I earn them on Titan products when shopped via Tata Neu?
• Which products are ineligible to earn NeuCoins at Titan?

View all 4

Westside (2)

• How many NeuCoins can I earn while shopping directly at Westside?
• Can I use my NeuCoins as soon as I earn them at Westside?

Our partner brands (9)

AirAsia India (64)

• Can I drop my check-in baggage if I have already completed web check in?
• I have web checked in for my flight, when should I report to the airport for my International flight?
• How can I web check in for my flights?

View all 64

IHCL (10)

• How do I earn NeuCoins at IHCL?
• Which spends at IHCL are eligible for earning NeuCoins?
• Which spends at IHCL are not eligible for earning NeuCoins?

View all 10

Qmin (11)

• What is Qmin?
• What is Comfort food?
• What is Qmin Celebrations?

View all 11

Tata CLiQ (55)

• All these order statuses are confusing. What do they mean?
• Can I accept the shipment after opening and checking the contents inside?
• Can I cancel only part of my order?

View all 55

bigbasket (34)

• How do I update my delivery address for bigbasket?
• Can I add more than one delivery address in an account and can the addresses be of different cities?
• Can I have multiple accounts for my family members with different mobile numbers and email addresses but the same delivery address?

View all 34

Croma (26)

• At the time of accepting the delivery, what if the product is in unsealed/tampered condition?
• Can I cancel my order if I've changed my mind?
• Can I cancel/return a gift card?

View all 26

Starbucks (6)

• How can I become a My Starbucks Rewards (MSR) member?
• How can I use the Starbucks offer I see on Tata Neu?
• What if the mobile numbers associated with my Tata Neu and My Starbucks Rewards (MSR) accounts are different? Can I still benefit from the offers?

View all 6

Westside (12)

• Where can I check the status of my Westside order?
• What can I do if I have received a damaged product?
• How can I return my Westside Order?

View all 12

Qmin Cafe (56)

• What is Qmin Café?
• How does Qmin Café work?
• Which restaurants can I order from?

View all 56

Titan (3)

Watches, Taneira and Accessories (22)

• For how long does the warranty period last?
• Can I return, exchange or cancel my order?
• Do you deliver Titan products to international locations?

View all 22

Eyewear (15)

• What happens if my order is lost in transit?
• Which locations in India do you deliver to?
• Can I order something to be delivered in India even if I don’t live in the country?

View all 15

SafeGold (22)

• What is Tanishq Digital Gold?
• What is SafeGold?
• What is the purity of gold offered through Tanishq Digital Gold?

View all 22

Qik EMI Card (9)

Qik EMI Card

Card application (20)

• What documents do I need to apply for the Qik EMI Card?
• Why am I unable to see Qik EMI Card offers?
• What do I do if I don't get the OTP via SMS for the Aadhaar confirmation?

View all 20

EMI Card Related (12)

• Can I increase/ decrease the Qik EMI Card credit limit?
• What is the validity of my Qik EMI Card?
• Where can I see my transaction details?

View all 12

Loan cancellation and refund (5)

• How will the loan get adjusted if I return a product?
• When will the paid EMI amount be refunded to me?
• Will I be charged for loan cancellation if I return a product?

View all 5

General Queries About the Product (12)

• What is the Qik EMI Card product? How can I use the limit assigned to me?
• How much time does it take to get Qik EMI Card limits?
• If I have a pre-existing Qik EMI Card loan, what is the process to apply for a new one?

View all 12

Documents & Eligibility Related (5)

• I am below the age of 18 years, can I apply for Qik EMI Card using the details of my guardians or parents?
• I don’t have any credit history, can I be eligible to avail Qik EMI Card limits?
• What are the eligibility criteria for Qik EMI Card?

View all 5

Repayment Related (9)

• What happens if am not able to pay the due amount?
• Do I have to make multiple repayments for each transaction that I do?
• Can I make a pre-payment with cash, while doing transactions using the Qik EMI card at offline stores?

View all 9

Charges & Dispute Related (7)

• How much time does it take to settle a disputed transaction?
• What can I do if I have a problem with the EMI bounce charges?
• What can I do if I have a problem with the legal charges?

View all 7

Transaction & Usage Related (9)

• Is there any restriction on number transactions that I can do?
• What should I do, If an unsuccessful transaction is showing under debit balance for Qik EMI Card ?
• Can I increase or decrease the credit Qik EMI Card limit?

View all 9

All about Qik EMI Card (14)

• What is the Qik EMI Card and how can I use it?
• What are the charges for a Qik EMI Card?
• What can I buy with my Qik EMI Card?

View all 14

Tata Neu HDFC Bank Credit Card (7)

About Tata Neu HDFC Bank Credit Card (2)

• What is Tata Neu HDFC Bank Credit Card?
• What are the annual membership charges on Tata Neu HDFC Bank Credit Card?

Getting Tata Neu HDFC Bank Credit Card (14)

• What is the process to get a Tata Neu HDFC Bank Credit Card?
• Am I eligible for the Tata NeuCard?
• What is the Tata Neu HDFC Bank Credit Card application completion window?

View all 14

Using Tata Neu HDFC Bank Credit Card (14)

• How do I start using my Tata Neu HDFC Bank Credit Card for Online and In-store purchases
• How do I set / reset my Tata Neu HDFC Bank Credit Card PIN
• How can I manage the transactions of my Tata Neu HDFC Bank Credit Card?

View all 14

Rewards on Tata Neu HDFC Bank Credit Card (20)

• How do I earn NeuCoins on my Tata Neu HDFC Bank Credit Card purchases?
• How can I check that how my NeuCoins / reward points I have earned on my Neu HDFC Bank Credit Card on Tata Neu?
• Where can I use my NeuCoins?

View all 20

Managing Tata Neu HDFC Bank Credit Card (4)

• How can I contact HDFC Bank Phone Banking / Customer Service?
• How can I contact Tata Neu HDFC Bank Credit Card Customer Service?
• What are the ways in which I can view my Tata Neu HDFC Bank Credit Card statement?

View all 4

What are the possible reasons why my application was not approved? (2)

• What are the possible reasons why my application was not approved?
• How long do you have to wait to reapply for a credit card?

About Floater Card/Limit (2)

• I am an existing HDFC card holder can I apply for this card?
• There is a difference between the card limit shown to me on approval page and the final limit I have received?

Insurance (1)

Loan Protect Plan (21)

• What is the Loan Protect Plan (Comprehensive)?
• What does the Loan Protect Plan (Comprehensive) cover?
• What is excluded or not covered by the Loan Protect Plan (Comprehensive)?

View all 21

Digital Gold (5)

Digital Gold

About Digital Gold (21)

• What is Tata Neu 24 Karat Gold ?
• Whats is the purity of the gold?
• What is SafeGold ?

View all 21

Buying Digital Gold (8)

• How do I buy Gold on Tata Neu?
• What is the minimum / maximum value I can buy?
• How can I pay for Digital Gold ?

View all 8

Cancellation (1)

• Can I cancel my sell order/request of gold sell?

Loyalty (2)

• Are my digital gold purchases at Tata Neu eligible for earning Neucoins?
• Can I use my Neucoins for purchasing digital gold at Tata Neu?

Selling Digital Gold (5)

• When can I sell the digital gold I buy?
• How can I sell my digital gold ? Where will I receive the funds?
• I don’t have a Tata Pay UPI ID. How can I receive the proceeds after selling digital gold?

View all 5

Bill Payments (2)

Bill Payments

About Bill payment (17)

• Can I change the amount in a saved bill or make part payment?
• Why is my recharge failing?
• Why is my bill continuing to reflect as due?

View all 17

Payment Support (34)

• The payment amount has been deducted from my bank account, but the bill payment has failed. What do I do?
• My transaction is shown as successful, but my mobile recharge has not been done. What do I do?
• Can I cancel a transaction that I've paid for, but is currently in a 'pending' state?

View all 34

All about offers (4)

Discover offers (6)

• How can I discover more offers?
• How do I find brand/category specific offers?
• How do I find popular offers?

View all 6

Avail offers (3)

• How do I redeem offers?
• How do I check the expiry dates of offers?
• I am unable to redeem an offer. What do I do?

Share offers (1)

• How do I share offers?

Super Savers (17)

• Can I buy items individually from a Super Saver and still avail an offer?
• Can I cancel individual items from my Super Saver order?
• Can I exchange a delivered item from the Super Saver?

View all 17

Tata Pay UPI (3)

Tata Pay UPI

AutoPay (17)

• What is UPI AutoPay?
• How can I setup an AutoPay on Tata Pay UPI?
• How does automatic payment work in UPI AutoPay?

View all 17

UPI Mapper (11)

• Can I create multiple UPI numbers on Tata Pay?
• How can I link my mobile number to Tata Pay UPI?
• How can I pay someone by using UPI number?

View all 11

International UPI (7)

• What is the UPI international feature on Tata Pay UPI?
• 2.Do I have to activate international transaction on Tata Pay UPI?
• 3. How do I activate international transaction on Tata Pay UPI?

View all 7

Best Price Assurance (1)

Best Price Assurance

Best Price Assurance (9)

• What is Best Price Assurance (BPA)?
• With which platforms can I compare Tata Neu’s BPA prices?
• How is the compensation for claims calculated?

View all 9

Credit Report (1)

All about Credit Report (18)

• What is ‘Credit Score’?
• What is ‘Credit Report’?
• What does a Credit Report consist of ?

View all 18

Tata Pay Later (7)

Product Information & Benefits (3)

• What is Tata Pay Later?
• What are the benefits of Tata Pay Later?
• Who are the lending partners in Tata Pay Later?

Registration & Eligibility Related (8)

• How can I register myself for Tata Pay Later?
• What if I lose my internet connection and drop off during sign-up?
• What documents do I need to apply for Tata Pay Later?

View all 8

Transactions using Tata Pay Later Limit (10)

• How do I use Tata Pay Later for carrying out a purchase?
• How can I check my available limit & other transaction details?
• Can I purchase product/s worth more than my available limit?

View all 10

Refund & Cancelations (2)

• I’ve not made this transaction, but it is showing in the application dashboard. What should I do?
• How does the transaction get adjusted if my order is cancelled or not fulfilled by the merchant?

Repayments, Paying back of dues (8)

• When is the due date to pay my dues?
• How can I pay my dues?
• Will there be any charges if I do not clear dues on time?

View all 8

Account Maintenance (6)

• How can I get the limit upgraded?
• How can I cancel Tata Pay Later limits?
• What are the reasons for blocking of Tata Pay Later Limits?

View all 6

Customer Service Touch Points (2)

• Tata Neu
• Axio

Personal Loan (4)

About Personal Loan Product and Eligibility (15)

• What is Personal Loan product its benefits and how can I apply for personal loan?
• From which Financial Institution am I availing this Personal Loan facility?
• What documents are required to get the loan?

View all 15

Repayments and Charges Related (5)

• What is the due date to pay Personal Loan EMI & how do I pay due amount?
• Will there be any charges if I do not payback dues on time?
• What are EMI bounce charges?

View all 5

Personal Loan Account Related (5)

• What is the process of foreclosing a personal loan?
• What is loan cooling off period & process to withdraw my loan application during cooling off period?
• From where I could know Loan Amount, EMI Amount, EMI Due Date, Rate of Interest for my personal loan.

View all 5

Customer Service Touch Points (2)

• Customer Service Touch Points?
• How do I contact nodal / grievance redressal officer?