| choices: [ |
| "label": "Offers", |
| "label": "Offer Related", |
| "label": "Coupon Code invalid", |
| "label": "Offer already redeemed", |
| "label": "Offer not valid", |
| "label": "Right products not selected", |
| "label": "General Information/Feedback", |
| "label": "Tech Issue", |
| "label": "Offers available for customer", |
| "label": "Scam and Phishing offer", |
| "label": "Offer not getting applied", |
| "label": "Offer expired", |
| "label": "MOV Drop-Order reprocess", |
| "label": "MOV Drop-Order Split", |
| "label": "MOV Drop-Return/replacement", |
| "label": "Free Product Not Received", |
| "label": "Oct Sale Offers", |
| "label": "NC250", |
| "label": "NC Bonanza", |
| "label": "NC Spend Based", |
| "label": "Bank Offers", |
| "label": "T1T2 offers", |
| "label": "NC250", |
| "label": "Query", |
| "label": "NC250 Not Credited", |
| "label": "Jan Sale Offers", |
| "label": "Neu Coins related", |
| "label": "Bank Discount Offer", |
| "label": "Bank Cashback Offer", |
| "label": "Brand Discount Offer", |
| "label": "Others", |
| "label": "IPL Event 2023", |
| "label": "Coupon / Voucher Invalid", |
| "label": "Offer / Coupon/Voucher Expired", |
| "label": "General Information / Feedback", |
| "label": "Tech Issue", |
| "label": "Scam and Phishing Offer", |
| "label": "MOV drop-order reprocessed", |
| "label": "MOV drop-Order Split", |
| "label": "MOV drop-Return/Replacement/Cancellation", |
| "label": "Ineligible order/booking for offer", |
| "label": "Tier not upgraded", |
| "label": "Offer NeuCoins Related / Missing NeuCoins", |
| "label": "IPL Winner - Enquiry", |
| "label": "IPL Winner - Ticket not received / Denied", |
| "label": "Offer benefit not received ( excluding Neucoins)", |
| "label": "Tata Neu HDFC card related", |
| "label": "Tier downgraded", |
| "label": "Reward Tax compliance - Inquiry (TDS)", |
| "label": "Bank Offers", |
| "label": "Bank offer T&C Inquiry", |
| "label": "Bank/Instant Discount not received", |
| "label": "Cashback not received", |
| "label": "Coupon code invalid/incorrect", |
| "label": "Coupon code not applied", |
| "label": "Debit/Credit Card invalid", |
| "label": "Aug Sale Event 2023", |
| "label": "Neucoins Related", |
| "label": "MOV Drop/Order Reprocess", |
| "label": "MOV Drop/Order Split", |
| "label": "MOV Drop-Return/Replacement/Cancelled", |
| "label": "Customer is ineligible", |
| "label": "Offer not valid", |
| "label": "Bank offers", |
| "label": "Offer not getting applied", |
| "label": "Scam and Phishing offer", |
| "label": "Discount Amount Dispute", |
| "label": "Voucher not redeemable/not able to apply", |
| "label": "General Information/Feedback", |
| "label": "Tata Neu Grnd Sale- Oct'23", |
| "label": "Neucoins Related", |
| "label": "MOV Drop/Order Reprocess", |
| "label": "MOV Drop/Order Split", |
| "label": "MOV Drop-Return/Replacement/Cancelled", |
| "label": "Customer is ineligible", |
| "label": "Offer not valid", |
| "label": "Bank offers", |
| "label": "Offer not getting applied", |
| "label": "Scam and Phishing offer", |
| "label": "Discount Amount Dispute", |
| "label": "Voucher not redeemable/not able to apply", |
| "label": "General Information/Feedback", |
| "label": "TNRL 2024", |
| "label": "Badge movement related", |
| "label": "Missing/less NeuCoins received", |
| "label": "Brand voucher related", |
| "label": "MOV drop-order reprocessed", |
| "label": "MOV drop-Order Split", |
| "label": "MOV drop-Return/Replacement/Cancellation", |
| "label": "Ineligible order/booking for offer", |
| "label": "Loan Application related", |
| "label": "Tata Neu HDFC card related", |
| "label": "UPI Transaction related", |
| "label": "Bill payment related", |
| "label": "Tata Pay Later (BNPL) query", |
| "label": "Scam and Phishing Offer", |
| "label": "Tech Issue", |
| "label": "IPL Winner - Enquiry", |
| "label": "IPL Winner - Ticket not", |
| "label": "Reward Tax compliance - Inquiry (TDS)", |
| "label": "General Information / Feedback", |
| "label": "Food delivery (ONDC) related", |
| "label": "Customer's order not getting added in TNRL", |
| "label": "MOV Drop & Tech ops is also not able to help", |
| "label": "Customers coming with 48 hours", |
| "label": "Restricted Account", |
| "label": "Scratch Card", |
| "label": "Missing rewards from scratch card", |
| "label": "Scratch card already redeemed", |
| "label": "Unable to scratch", |
| "label": "Coupon Code invalid", |
| "label": "Other tech Issue", |
| "label": "MOV Drop-Return/Replacement", |
| "label": "MOV Drop-Order Split", |
| "label": "MOV Drop-Order reprocess", |
| "label": "Scam and Phishing offer", |
| "label": "General Information/Feedback", |
| "label": "Scratch card cancelled", |
| "label": "Click to Claim", |
| "label": "Offer benefits not received", |
| "label": "Unable to view offer", |
| "label": "Festive TNRL 2024", |
| "label": "Badge movement related", |
| "label": "Missing/less NeuCoins received", |
| "label": "Milestone rewards not received", |
| "label": "MOV drop-order reprocessed", |
| "label": "MOV drop-order split", |
| "label": "MOV drop-order Return/Reprocessed/Cancellation", |
| "label": "Tech issue", |
| "label": "General information/Feedback", |
| "label": "Badge not received-Incorrect source", |
| "label": "Badge not received-Price variance", |
| "label": "Badge not received-within TAT", |
| "label": "Restricted account", |
| "label": "Ineligible order/ booking for offer", |
| "label": "Reward Tax Compliance- Inquiry (TDS)", |
| "label": "Txn ID not available", |
| "label": "Incorrect txn source", |
| "label": "Spin the wheel", |
| "label": "Generic Enquiry", |
| "label": "Customer Ineligible", |
| "label": "Not Credited Within TAT", |
| "label": "Not Credited Outside TAT", |
| "label": "Customer did not claim", |
| "label": "MOV Drop", |
| "label": "Spilt Order", |
| "label": "Pay day Sale", |
| "label": "Generic Enquiry", |
| "label": "Customer Ineligible", |
| "label": "Not Credited Within TAT", |
| "label": "Not Credited Outside TAT", |
| "label": "Customer did not claim", |
| "label": "MOV Drop", |
| "label": "Spilt Order", |
| "label": "Welcome Offer", |
| "label": "Generic Enquiry", |
| "label": "Customer Ineligible", |
| "label": "Not Credited Within TAT", |
| "label": "Not Credited Outside TAT", |
| "label": "Customer did not claim", |
| "label": "MOV Drop", |
| "label": "Spilt Order", |
| "label": "Brand related offers", |
| "label": "Generic Enquiry", |
| "label": "Customer Ineligible", |
| "label": "Not Credited Within TAT", |
| "label": "Not Credited Outside TAT", |
| "label": "Customer did not claim", |
| "label": "MOV Drop", |
| "label": "Spilt Order", |
| "label": "Offer Neu Coins not received", |
| "label": "Oct Sale Offers_BU", |
| "label": "NC 250_BU", |
| "label": "Jan Sale Offers_BU", |
| "label": "IPL Event 2023_BU", |
| "label": "NeuPass Related_BU", |
| "label": "Aug Sale Event 2023_BU", |
| "label": "Tata Neu Grand Sale- Oct'23_BU", |
| "label": "Level 1", |
| "label": "Level 2", |
| "label": "Level 3", |
| "label": "OffersFrustu1", |
| "label": "NeuPass Related", |
| "label": "Benefits Related", |
| "label": "Vouchers related", |
| "label": "Others benefits related", |
| "label": "Free Delivery Related", |
| "label": "Missing NeuCoins Related", |
| "label": "Customer Confusion", |
| "label": "No NeuCoins awarded", |
| "label": "Less NeuCoins awarded", |
| "label": "Wrong commitment from Store", |
| "label": "Ineligible Order type", |
| "label": "Store replacement", |
| "label": "Enrolment date mismatch", |
| "label": "Replacement Order", |
| "label": "Incorrect Source Captured", |
| "label": "Transaction id not available", |
| "label": "NeuCoins Already Credited", |
| "label": "NeuCoins Related", |
| "label": "Balance Inquiry", |
| "label": "Expiry: Validity Extension", |
| "label": "Service Guarantee", |
| "label": "Wrong Expiry", |
| "label": "Expiry: Inquiry", |
| "label": "NeuCoins based Promo and Offer", |
| "label": "No NeuCoins awarded", |
| "label": "Less NeuCoins awarded", |
| "label": "Unable to redeem NeuCoins (Online)", |
| "label": "Expiry:Inquiry/ Wrong Expiry", |
| "label": "Balance Inquiry / Benefits Related", |
| "label": "NeuCoins enquiry", |
| "label": "NeuCoins dispute", |
| "label": "NeuPass Related", |
| "label": "General Program and Membership, T&C and Communications", |
| "label": "Tier and Badge related", |
| "label": "Subscription cancellation", |
| "label": "Redemption Related", |
| "label": "Customer Confusion", |
| "label": "Restricted Account", |
| "label": "Stay: Redemption Request", |
| "label": "TEGC: Redemption Request", |
| "label": "Unable to redeem NeuCoins (offline)", |
| "label": "Unable to redeem NeuCoins (Online)", |
| "label": "Tata Neu: My Account", |
| "label": "Forget User", |
| "label": "Forget User Request at Brand CS", |
| "label": "Forget User Request at Tata Neu CS", |
| "label": "Merge Account", |
| "label": "IHCL Accounts", |
| "label": "Merge: Coins Transfer", |
| "label": "Profile Related", |
| "label": "General Information / Feedback", |
| "label": "Profile Update: Dedupe", |
| "label": "Security Issue - Account Takeover", |
| "label": "Update Address", |
| "label": "Update DOB", |
| "label": "Update Marketing Communication consent", |
| "label": "Update Marital Status / Anniversary Date", |
| "label": "Update Mobile Number", |
| "label": "Update Name", |
| "label": "Update Email", |
| "label": "Update Others Information (gender, DOA, salutation)", |
| "label": "SSO Restricted", |
| "label": "Update Mobile Number-Not getting OTP", |
| "label": "Update Mobile Number-Unable deregister UPI", |
| "label": "Update Email-Not getting OTP", |
| "label": "Unlock corporate email id", |
| "label": "Remove corporate email id", |
| "label": "Update DOB-limit breached", |
| "label": "Tata Neu: Web & App", |
| "label": "App Related", |
| "label": "Log-in / Log-out Related", |
| "label": "Referral related", |
| "label": "Vehicle not visible", |
| "label": "Enrolment & Activation Related", |
| "label": "General Information / Feedback", |
| "label": "OTP not received", |
| "label": "Unable to login", |
| "label": "BB: Brand Related", |
| "label": "bb CS related", |
| "label": "bb CS related", |
| "label": "App / Website Related", |
| "label": "Unable to add product in cart/checkout", |
| "label": "Brand restricted", |
| "label": "BB: Product Related", |
| "label": "Damaged Product", |
| "label": "Return/Exchange Required", |
| "label": "within TAT", |
| "label": "outside TAT", |
| "label": "Expired/Near Expiry Product", |
| "label": "Return/Exchange Required", |
| "label": "Generic Product Enquiry", |
| "label": "Info given - add in comments", |
| "label": "MRP Issue", |
| "label": "MRP difference identified", |
| "label": "No MRP difference identified", |
| "label": "Product Quality Issue", |
| "label": "Return/Exchange Required", |
| "label": "Product Queries", |
| "label": "Product Queries", |
| "label": "Supersaver product", |
| "label": "Product weight less", |
| "label": "Refund Required", |
| "label": "Wrong Product Delivered", |
| "label": "Return/Exchange Required", |
| "label": "outside TAT", |
| "label": "within TAT", |
| "label": "Order Related", |
| "label": "Modification Request", |
| "label": "Defective Product", |
| "label": "within TAT", |
| "label": "outside TAT", |
| "label": "Missing item", |
| "label": "outside TAT", |
| "label": "within TAT", |
| "label": "Wrongly ordered", |
| "label": "outside TAT", |
| "label": "within TAT", |
| "label": "BB: Order Related", |
| "label": "Unable to place order", |
| "label": "Profile mismatch", |
| "label": "Unable to add products in cart", |
| "label": "Unable to make payment", |
| "label": "Price mismatch in search engine vs Cart", |
| "label": "BB: Payments & Refunds", |
| "label": "Amount deducted order not placed", |
| "label": "Amount deducted order not placed", |
| "label": "Bank offer related", |
| "label": "Cash back issue", |
| "label": "BB Wallet Related", |
| "label": "Wallet Activity", |
| "label": "Payment Modes", |
| "label": "Informed about Payment Modes", |
| "label": "Paymt Awaitng_After TAT(15min)", |
| "label": "Paymt Awaitng_After TAT(15min)", |
| "label": "Paymt Awaitng_Within TAT(15min)", |
| "label": "Paymt Awaitng_Within TAT(15min)", |
| "label": "Refund not credited", |
| "label": "After TAT", |
| "label": "Refund delayed", |
| "label": "Refund failed", |
| "label": "Within TAT", |
| "label": "Refund Status", |
| "label": "Incorrect refund amount", |
| "label": "NeuCoins not refunded", |
| "label": "Refund pending", |
| "label": "Refund Status", |
| "label": "Refund: Request to source", |
| "label": "Request Refund to source", |
| "label": "Price mismatch", |
| "label": "Extra Charged", |
| "label": "Payment failure", |
| "label": "Order converted to COD", |
| "label": "BB: Delivery Related", |
| "label": "Delivery Charge Issue", |
| "label": "Delivery Charge Issue", |
| "label": "Excess Collection - Amt not credited", |
| "label": "Delivery Delayed", |
| "label": "5% Delivery Guarantee", |
| "label": "No DG applicable", |
| "label": "beyond EDD", |
| "label": "within EDD", |
| "label": "Delivery Executive Related", |
| "label": "Rude Behaviour", |
| "label": "Delivery Related", |
| "label": "Delivery Status", |
| "label": "Marked delivered but not received", |
| "label": "Pickup Done - Amt Not Credited", |
| "label": "Reusable Bag Refund", |
| "label": "Shipping policy", |
| "label": "Partial Order Delivered", |
| "label": "Missing Item (IBND)", |
| "label": "Slot Change Request", |
| "label": "Slot Change Request", |
| "label": "Delivery Guarantee", |
| "label": "DG Claim", |
| "label": "BB: Returns & Exchange", |
| "label": "Product Return", |
| "label": "Change of mind", |
| "label": "Didn’t like product", |
| "label": "Not Required anymore", |
| "label": "Return Policy", |
| "label": "Return Pickup", |
| "label": "Return pick up delayed/Not done", |
| "label": "BB: Cancellation Related", |
| "label": "Brand Initiated", |
| "label": "Customer not available", |
| "label": "Out of stock / Back-order", |
| "label": "Change of mind", |
| "label": "Delayed Delivery", |
| "label": "Found better deal", |
| "label": "Incorrect/Different Address", |
| "label": "Pricing issue", |
| "label": "Unable to view order", |
| "label": "Customer initiated", |
| "label": "Change of mind", |
| "label": "Delayed Delivery", |
| "label": "Found better deal", |
| "label": "Incorrect/Different Add", |
| "label": "Pricing issue", |
| "label": "Unable to view order", |
| "label": "Order Cancellation", |
| "label": "Cancellation Charges dispute", |
| "label": "Cancellation Policy", |
| "label": "BB: Star Membership", |
| "label": "Cashback Amount", |
| "label": "Cashback Amount Not Received", |
| "label": "Delivery Charges waiver", |
| "label": "Delivery Charges waiver", |
| "label": "Membership", |
| "label": "Membership not updated", |
| "label": "Membership enquiry", |
| "label": "Membership Cancellation", |
| "label": "Incorrectly Cancelled", |
| "label": "Membership Retained", |
| "label": "Priority Slot unavailable", |
| "label": "Priority Slot unavailable", |
| "label": "DG: Payment & Refunds", |
| "label": "Amount debited order not placed", |
| "label": "Amount debited order not placed", |
| "label": "Excess amount debited", |
| "label": "Excess amount debited", |
| "label": "Fraudulent Transaction", |
| "label": "Fraudulent Transaction", |
| "label": "Payment Pending", |
| "label": "Payment Pending", |
| "label": "Payment timeout", |
| "label": "Payment timeout", |
| "label": "Transaction: Payment Modes", |
| "label": "Transaction: Payment Modes", |
| "label": "Refund delayed", |
| "label": "Refund delayed", |
| "label": "Refund Status", |
| "label": "Refund Status", |
| "label": "Wrong Refund Amount", |
| "label": "Wrong Refund Amount", |
| "label": "Sell Journey", |
| "label": "Sell amount not received", |
| "label": "DG: Product Related", |
| "label": "Buy Journey", |
| "label": "Amount Debited Gold not credited", |
| "label": "GST of 3% on buy transactions", |
| "label": "Purchase Invoice", |
| "label": "Unable to Buy Gold", |
| "label": "Redeem digital gold for physical gold", |
| "label": "Unable to receive OTP", |
| "label": "Cancellation", |
| "label": "Change of mind", |
| "label": "Found better deal", |
| "label": "Pricing issue", |
| "label": "Unable to find the order", |
| "label": "Digital Gold Generic Query", |
| "label": "Digital Gold Generic Query", |
| "label": "Incorrect Invoice", |
| "label": "Incorrect Invoice", |
| "label": "Sell Journey", |
| "label": "Sell amount not received", |
| "label": "Sell invoice", |
| "label": "Unable to Sell Gold", |
| "label": "Gold Redemption", |
| "label": "KYC issue", |
| "label": "PAN and UPI name mismatch", |
| "label": "Card Fraud Secure plan", |
| "label": "Application Process", |
| "label": "Unable to Apply", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Refund Dispute", |
| "label": "Refund status of Premium Amount", |
| "label": "Claim", |
| "label": "Proofs required to raise a claim", |
| "label": "How to Raise a claim", |
| "label": "Unable to Raise a claim", |
| "label": "Documents to be submitted for the claim", |
| "label": "Claim Processing Timelines", |
| "label": "Claim Status Update", |
| "label": "Claim Dispute", |
| "label": "Assessor Visit", |
| "label": "Plan coverage", |
| "label": "Activation", |
| "label": "Add New Card", |
| "label": "Commencement Date", |
| "label": "Deductables", |
| "label": "Hotlist My card", |
| "label": "Plan Details required", |
| "label": "Policy Documents", |
| "label": "Claim", |
| "label": "Details required", |
| "label": "Policy Issuance", |
| "label": "Payment failed, but amount debited", |
| "label": "Payment Successful, but policy not issued", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Generic Query", |
| "label": "General Information", |
| "label": "Home Away Secure Plan", |
| "label": "Application Process", |
| "label": "Unable to Apply", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Refund Dispute", |
| "label": "Refund status of Premium Amount", |
| "label": "Claim", |
| "label": "Accessor Visit", |
| "label": "Claim Dispute", |
| "label": "Claim Staus Update", |
| "label": "Documents to be submitted for the claim", |
| "label": "Proofs required to raise a claim", |
| "label": "Unable to Raise a claim", |
| "label": "Claim Processing Timelines", |
| "label": "How to Raise a claim", |
| "label": "Generic Query", |
| "label": "Plan Details", |
| "label": "General Information", |
| "label": "Plan coverage", |
| "label": "Activation", |
| "label": "Claim", |
| "label": "Commencement Date", |
| "label": "Deductables", |
| "label": "Details required", |
| "label": "Policy Documents", |
| "label": "Policy Issuance", |
| "label": "Payment failed, but amount debited", |
| "label": "Payment Successful, but policy not issued", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Group Term Life", |
| "label": "Policy Issuance", |
| "label": "Payment failed, but amount debited", |
| "label": "Payment Successful, but policy not issued", |
| "label": "Application Process", |
| "label": "Unable to Apply", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Refund status of Premium Amount", |
| "label": "Refund Dispute", |
| "label": "Claim", |
| "label": "Proofs required to raise a claim", |
| "label": "How to Raise a claim", |
| "label": "Unable to Raise a claim", |
| "label": "Nomination Related", |
| "label": "Documents to be submitted for the claim", |
| "label": "Claim Processing Timelines", |
| "label": "Claim Status Update", |
| "label": "Claim Dispute", |
| "label": "Accessor Visit", |
| "label": "Plan coverage", |
| "label": "Add New Card", |
| "label": "Hotlist My card", |
| "label": "Commencement Date", |
| "label": "Plan Details required", |
| "label": "Deductibles", |
| "label": "Activation", |
| "label": "Policy Documents", |
| "label": "Claim", |
| "label": "Details required", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Generic Query", |
| "label": "Plan Details", |
| "label": "General Information", |
| "label": "Daily Hospital Cash Cover", |
| "label": "Policy Issuance", |
| "label": "Payment failed, but amount debited", |
| "label": "Payment Successful, but policy not issued", |
| "label": "Application Process", |
| "label": "Unable to Apply", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Refund status of Premium Amount", |
| "label": "Refund Dispute", |
| "label": "Claim", |
| "label": "Proofs required to raise a claim", |
| "label": "How to Raise a claim", |
| "label": "Unable to Raise a claim", |
| "label": "Documents to be submitted for the claim", |
| "label": "Claim Processing Timelines", |
| "label": "Claim Staus Update", |
| "label": "Claim Dispute", |
| "label": "Accessor Visit", |
| "label": "Plan coverage", |
| "label": "Add New Card", |
| "label": "Hotlist My card", |
| "label": "Commencement Date", |
| "label": "Plan Details required", |
| "label": "Deductibles", |
| "label": "Activation", |
| "label": "Policy Documents", |
| "label": "Claim", |
| "label": "Details required", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Generic Query", |
| "label": "Plan Details", |
| "label": "General Information", |
| "label": "Qik EMI Card", |
| "label": "Application related", |
| "label": "Application Status", |
| "label": "CIBIL Score", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "Issues at PAN application page", |
| "label": "KYC - Document Pick up details", |
| "label": "KYC - Document Pick up delay", |
| "label": "Online KYC Error", |
| "label": "Cancellation - Delay in Card Issuance", |
| "label": "Cancellation - Do not like product features", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Application Status - Approved", |
| "label": "Application Status - Pending", |
| "label": "Application Status - Rejected", |
| "label": "Tech issues", |
| "label": "Unable to apply QiK EMI Card", |
| "label": "Unable to complete online KYC", |
| "label": "Unable to Select slot for Physical KYC", |
| "label": "Unable to set up eNACH (Auto Debit)", |
| "label": "Tata Capital App Issue", |
| "label": "Unable to process a transaction", |
| "label": "Unable to Use QiK EMI Card", |
| "label": "Unable to View Card Details", |
| "label": "Card Closure", |
| "label": "Cancellation - Delay in Card Issuance", |
| "label": "Cancellation - Do not like product features", |
| "label": "Contact Details Update", |
| "label": "Charges Related", |
| "label": "EMI Bounce Charges", |
| "label": "Late Payment Charges", |
| "label": "Legal Charges", |
| "label": "Other Charges", |
| "label": "Partial Payment Charges", |
| "label": "EMI Payment Related", |
| "label": "Amount deducted EMI Payment not reflecting", |
| "label": "Bank change", |
| "label": "EMI Tenure", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Incorrect amount debited", |
| "label": "Repayment Schedule", |
| "label": "Request for manual payment", |
| "label": "EMI not debited", |
| "label": "Feedback", |
| "label": "Collection Call/ Staff", |
| "label": "Feedback on Staff", |
| "label": "Product related", |
| "label": "Application Process", |
| "label": "Charges related", |
| "label": "How to use card", |
| "label": "Product features", |
| "label": "Terms & Conditions", |
| "label": "Data Deletion Request", |
| "label": "Request Submitted", |
| "label": "Data Deletion Enquiry", |
| "label": "Documents", |
| "label": "Request copy of Statement", |
| "label": "Qik Personal Loan", |
| "label": "Application related", |
| "label": "Application Cancellation", |
| "label": "CIBIL Score", |
| "label": "Contact Details Update", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Issues at PAN application page", |
| "label": "KYC - Document Pick up delay", |
| "label": "KYC - Document Pick up details", |
| "label": "Online KYC Error", |
| "label": "Application Status - Approved", |
| "label": "Application Status - Pending", |
| "label": "Application Status - Rejected", |
| "label": "Cancellation - Insurance", |
| "label": "Don't want insurance anymore", |
| "label": "Charges Related", |
| "label": "Bounce Charges", |
| "label": "Late Payment Charges", |
| "label": "Legal Charges", |
| "label": "Other Charges", |
| "label": "Partial Payment Charges", |
| "label": "Pre Payment Charges", |
| "label": "Disbursement related", |
| "label": "Application Status", |
| "label": "Application Withdrawal", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Documents", |
| "label": "Clarification required", |
| "label": "Information on NOC / NDC", |
| "label": "Information on Sanction Letter", |
| "label": "Information on Statement", |
| "label": "Loan Agreement issues", |
| "label": "Request copy of Loan agreement Letter", |
| "label": "Request copy of Sanction Letter", |
| "label": "Request copy of Statement", |
| "label": "Request Insurance Copy", |
| "label": "Request NOC / NDC", |
| "label": "EMI Payment Related", |
| "label": "Amount deducted EMI Payment not reflecting", |
| "label": "Bank change", |
| "label": "EMI Tenure", |
| "label": "Incorrect amount debited", |
| "label": "Request for manual payment", |
| "label": "Repayment Schedule", |
| "label": "EMI not debited", |
| "label": "Feedback", |
| "label": "Collection Call/ Staff", |
| "label": "Feedback on Staff", |
| "label": "Foreclosure", |
| "label": "Loan no longer required", |
| "label": "Better Loan offer received", |
| "label": "Charges Related", |
| "label": "Reason not listed", |
| "label": "Retained", |
| "label": "Foreclosure Lock in period", |
| "label": "Product related", |
| "label": "Application Process", |
| "label": "Charges related", |
| "label": "Product features", |
| "label": "Terms & Conditions", |
| "label": "Sales Lead", |
| "label": "Home Loan, Vehicle, Loan on property", |
| "label": "Personal Loan Top Up", |
| "label": "Tech issues", |
| "label": "Unable to set up eNACH (Auto Debit)", |
| "label": "Unable to complete online KYC", |
| "label": "Unable to schedule Document pick up", |
| "label": "Unable to Apply loan", |
| "label": "Tata Capital App Issue", |
| "label": "Data Deletion Request", |
| "label": "Request Submitted", |
| "label": "Data Deletion Enquiry", |
| "label": "CLiQ: Brand Related", |
| "label": "App / Website Related", |
| "label": "Unable to add product in cart/checkout", |
| "label": "Brand restricted", |
| "label": "CLiQ: Product Related", |
| "label": "Damaged product", |
| "label": "Damaged product", |
| "label": "Invoice Related", |
| "label": "Duplicate Invoice", |
| "label": "GST Number required in invoice", |
| "label": "Incorrect invoice - need correction", |
| "label": "Invoice not received", |
| "label": "Warranty related", |
| "label": "Claim request", |
| "label": "Warranty benefit not received", |
| "label": "Warranty card not recvd", |
| "label": "Warranty not activated", |
| "label": "Wrong/Defective Product", |
| "label": "Defective product", |
| "label": "Wrong Colour", |
| "label": "Wrong Model", |
| "label": "Wrong Product", |
| "label": "Order Related", |
| "label": "Modification Request", |
| "label": "CLiQ: Payments & Refunds", |
| "label": "Bank offer related", |
| "label": "Cashback issue", |
| "label": "EMI related", |
| "label": "EMI Conversion issue", |
| "label": "EMI issue", |
| "label": "GiftCard related", |
| "label": "Cash back issue", |
| "label": "Coupon not working", |
| "label": "Gift card activation", |
| "label": "Gift card not received", |
| "label": "Gift card redemption", |
| "label": "Payment Failed", |
| "label": "Reversal Pending outside TAT", |
| "label": "Reversal Pending within TAT", |
| "label": "Payment Related", |
| "label": "Fraudulent Transaction", |
| "label": "Informed about Payment Modes", |
| "label": "Payment timeout issue", |
| "label": "Payment Success", |
| "label": "Amount deducted order not placed", |
| "label": "Refund not credited", |
| "label": "After TAT", |
| "label": "Refund delayed", |
| "label": "Refund failed", |
| "label": "Tender Expired", |
| "label": "Within TAT", |
| "label": "Refund Status", |
| "label": "Incorrect refund amount", |
| "label": "NeuCoins not refunded", |
| "label": "Refund pending", |
| "label": "Refund Status", |
| "label": "Refund Related", |
| "label": "Refund Policy", |
| "label": "Wire-transfer refund", |
| "label": "CLiQ: Delivery Related", |
| "label": "Address change request", |
| "label": "Routed to self serve/Store", |
| "label": "Delivered but not received", |
| "label": "Marked delivered but not received", |
| "label": "Delivery Delayed", |
| "label": "Backorder", |
| "label": "Customer denied delivery", |
| "label": "Customer not available", |
| "label": "DC/Last mile issue", |
| "label": "Dispatch Details not received", |
| "label": "Outside EDD", |
| "label": "Wrong AWB by Delivery Partner", |
| "label": "Delivery Partner", |
| "label": "Excess amount asked by LP", |
| "label": "Invalid Delivery comments by LP", |
| "label": "Delivery Status", |
| "label": "Order not allocated", |
| "label": "Order not reflecting", |
| "label": "Order not trackable", |
| "label": "Re-attempt delivery", |
| "label": "Within EDD", |
| "label": "Delivery Status", |
| "label": "Partial Order delivered", |
| "label": "Empty package", |
| "label": "Missing accessories/products", |
| "label": "Missing items", |
| "label": "Reschedule request", |
| "label": "Reschedule request", |
| "label": "Order Status", |
| "label": "Shipping policy", |
| "label": "Status Query", |
| "label": "Store pick-up", |
| "label": "Slot change", |
| "label": "Delivery Charges Related", |
| "label": "Shipping / Processing charges", |
| "label": "CLiQ: Returns & Exchange", |
| "label": "Exchange Related", |
| "label": "Delayed pick-up", |
| "label": "Different Colour", |
| "label": "Exchange request not processed", |
| "label": "Exchange Status", |
| "label": "Exchange: Request denied", |
| "label": "Pickup schedule", |
| "label": "Size issue", |
| "label": "Unhappy with product", |
| "label": "Return Related", |
| "label": "Different Colour", |
| "label": "Non-returnable item", |
| "label": "Return Denied - QC Failure", |
| "label": "Return Pending", |
| "label": "Return pick up not done", |
| "label": "Return Status", |
| "label": "Size issue", |
| "label": "Unhappy with product", |
| "label": "Return Policy", |
| "label": "CLiQ: Cancellation Related", |
| "label": "Brand Initiated", |
| "label": "Out of stock / Back-order", |
| "label": "Logistics", |
| "label": "Lost in transit", |
| "label": "Replacement Cancellation", |
| "label": "Customer initiated", |
| "label": "Change of mind", |
| "label": "Delayed Delivery", |
| "label": "Found better deal", |
| "label": "Incorrect/Different Address", |
| "label": "Logistics issue", |
| "label": "Out of stock / Back-order", |
| "label": "Pricing issue", |
| "label": "RTO", |
| "label": "Unable to view order", |
| "label": "Cancellation Policy", |
| "label": "Paid via EMI", |
| "label": "Logistics", |
| "label": "Lost in transit", |
| "label": "Replacement Cancellation", |
| "label": "Croma: Brand Related", |
| "label": "App / Website Related", |
| "label": "Unable to add product in cart/checkout", |
| "label": "Croma: Product Related", |
| "label": "Damaged product", |
| "label": "Damaged product", |
| "label": "Unsealed Package", |
| "label": "Demo Related", |
| "label": "Improper / No demo", |
| "label": "Installation Related", |
| "label": "Charges related", |
| "label": "Engineer Misbehaviour", |
| "label": "Improper installation - Reinstallation Required", |
| "label": "Installation not done", |
| "label": "Installation status", |
| "label": "Product found damaged during installation", |
| "label": "Reschedule installation", |
| "label": "Invoice Related", |
| "label": "Duplicate Invoice", |
| "label": "GST Number required in invoice", |
| "label": "Incorrect invoice - need correction", |
| "label": "Invoice not received", |
| "label": "Warranty related", |
| "label": "Claim request", |
| "label": "Warranty benefit not received", |
| "label": "Warranty card not recvd", |
| "label": "Warranty not activated", |
| "label": "Wrong/Defective Product", |
| "label": "Defective product", |
| "label": "Wrong Colour", |
| "label": "Wrong Model", |
| "label": "Wrong Product", |
| "label": "Repair-Out of return window", |
| "label": "Zip Care Warranty - Advanced", |
| "label": "Warranty policy not received", |
| "label": "Details update in policy", |
| "label": "Cancellation Request", |
| "label": "cancelled - refund not received", |
| "label": "Policy/ claim details related", |
| "label": "Zip Care - ADLD", |
| "label": "Warranty policy not received", |
| "label": "Details update in policy", |
| "label": "Cancellation request", |
| "label": "Cancelled - refund not received", |
| "label": "Policy/ claim details related", |
| "label": "Zip Care Warranty - Standard", |
| "label": "Warranty policy not received", |
| "label": "Details update in policy", |
| "label": "Cancellation request", |
| "label": "Cancelled - refund not received", |
| "label": "Policy/ claim details related", |
| "label": "Order Related", |
| "label": "Modification Request", |
| "label": "Zip Care Warranty related", |
| "label": "Policy/ claim details related", |
| "label": "Warranty policy not received", |
| "label": "cancellation request", |
| "label": "cancelled - refund not received", |
| "label": "Croma: Payments & Refunds", |
| "label": "Bank offer related", |
| "label": "Cashback issue", |
| "label": "EMI related", |
| "label": "EMI Conversion issue", |
| "label": "EMI issue", |
| "label": "GiftCard related", |
| "label": "Cash back issue", |
| "label": "Coupon not working", |
| "label": "Gift card activation", |
| "label": "Gift card not received", |
| "label": "Gift card redemption", |
| "label": "Expiry Extension", |
| "label": "Payment Failed", |
| "label": "Reversal Pending outside TAT", |
| "label": "Reversal Pending within TAT", |
| "label": "Payment Related", |
| "label": "Fraudulent Transaction", |
| "label": "Informed about Payment Modes", |
| "label": "Payment timeout issue", |
| "label": "Confirmation Status", |
| "label": "Payment Success", |
| "label": "Amount deducted order not placed", |
| "label": "Refund not credited", |
| "label": "Refund delayed", |
| "label": "Refund failed", |
| "label": "Tender Expired", |
| "label": "Within TAT", |
| "label": "QIK EMI CARD Refund", |
| "label": "Refund Status", |
| "label": "Incorrect refund amount", |
| "label": "NeuCoins not refunded", |
| "label": "Refund pending", |
| "label": "Refund Status", |
| "label": "Croma: Delivery Related", |
| "label": "Address change request", |
| "label": "Address change not allowed", |
| "label": "Delivery Delayed", |
| "label": "Backorder", |
| "label": "beyond EDD", |
| "label": "Customer denied delivery", |
| "label": "Customer not available", |
| "label": "DC/Last mile issue", |
| "label": "Dispatch Details not received", |
| "label": "within EDD", |
| "label": "Wrong AWB by Delivery Partner", |
| "label": "Zip Delivery Delay", |
| "label": "Cancel & refund", |
| "label": "Delivery Status", |
| "label": "Marked delivered but not received", |
| "label": "Reschedule request", |
| "label": "Store pick-up Issue", |
| "label": "Delivery Status", |
| "label": "Partial Order delivered", |
| "label": "Accessories missing", |
| "label": "Gift/Starter kit missing", |
| "label": "Product missing", |
| "label": "Delivery Related", |
| "label": "Shipping policy", |
| "label": "Croma: Returns & Exchange", |
| "label": "Exchange Related", |
| "label": "Delayed pick-up", |
| "label": "Different Colour", |
| "label": "Exchange request not processed", |
| "label": "Exchange Status", |
| "label": "Exchange: Request denied", |
| "label": "Pickup schedule", |
| "label": "Size issue", |
| "label": "Unhappy with product", |
| "label": "Exchange Policy", |
| "label": "Return Related", |
| "label": "Different Colour", |
| "label": "Non-returnable item", |
| "label": "Return Denied - QC Failure", |
| "label": "Return Pending", |
| "label": "Return pick up not done", |
| "label": "Return Status", |
| "label": "Size issue", |
| "label": "Unhappy with product", |
| "label": "Return Policy", |
| "label": "Croma: Cancellation Related", |
| "label": "Brand Initiated", |
| "label": "Out of stock / Back-order", |
| "label": "Customer initiated", |
| "label": "Change of mind", |
| "label": "Delayed Delivery", |
| "label": "Found better deal", |
| "label": "Incorrect/Different Address", |
| "label": "Logistics issue", |
| "label": "Out of stock / Back-order", |
| "label": "Pricing issue", |
| "label": "RTO", |
| "label": "Unable to view order", |
| "label": "Cult: Center & Facilities", |
| "label": "Cancellation", |
| "label": "Denied Entry", |
| "label": "Equipment or Facilities", |
| "label": "Center", |
| "label": "Unhappy with Safety Measures", |
| "label": "Center Details", |
| "label": "Check in/out", |
| "label": "Unable to check in /out", |
| "label": "Equipment", |
| "label": "Maintenance & other issues", |
| "label": "Facilities", |
| "label": "Facilities issue", |
| "label": "Injuries", |
| "label": "Injuries", |
| "label": "Loss of belonging", |
| "label": "Loss of belonging", |
| "label": "Staff", |
| "label": "Staff related issues", |
| "label": "Unable to book preferred slot", |
| "label": "Unable to book any slot", |
| "label": "Workout experience", |
| "label": "Workout experience issues/ feedback", |
| "label": "Workout formats", |
| "label": "Unhappy with format", |
| "label": "Cult: Cult Live", |
| "label": "Format Feedback", |
| "label": "Unhappy with the format", |
| "label": "Schedule", |
| "label": "Unable to book any slot", |
| "label": "Session", |
| "label": "Content related issue", |
| "label": "Trainer related issue", |
| "label": "Cult: Cultpass membership", |
| "label": "Change in start / end date", |
| "label": "Start/ end date changed", |
| "label": "Unable to change start/ end date", |
| "label": "cult Transform", |
| "label": "Membership Cancellation", |
| "label": "Membership details are incorrect", |
| "label": "Membership not created", |
| "label": "cultpass Elite", |
| "label": "Membership Cancellation", |
| "label": "Membership details are incorrect", |
| "label": "Membership not created", |
| "label": "cultpass Live", |
| "label": "Membership Cancellation", |
| "label": "Membership details are incorrect", |
| "label": "Membership not created", |
| "label": "cultpass pro", |
| "label": "Membership Cancellation", |
| "label": "Membership details are incorrect", |
| "label": "Membership not created", |
| "label": "Membership status", |
| "label": "Membership status", |
| "label": "Membership Transfer", |
| "label": "Membership transfer", |
| "label": "Membership Transfer Denied", |
| "label": "Membership Validity", |
| "label": "Valditity Expired", |
| "label": "Valditity Extension", |
| "label": "Validity Extension Denied", |
| "label": "Validity information given", |
| "label": "Migration related", |
| "label": "Membership details are incorrect", |
| "label": "Migration denied", |
| "label": "Migration required", |
| "label": "Migration status", |
| "label": "Pause membership", |
| "label": "Membership paused", |
| "label": "Pause deletion", |
| "label": "Pause membership denied", |
| "label": "Pause membership info", |
| "label": "Pause related issues", |
| "label": "Pricing", |
| "label": "Pricing information", |
| "label": "Renewal of membership", |
| "label": "Issue with renewal of membership", |
| "label": "Renewal of membership", |
| "label": "Session", |
| "label": "Unable to book a session", |
| "label": "Cult: Delivery Related", |
| "label": "Address change request", |
| "label": "Address change not allowed", |
| "label": "Delivery Delayed", |
| "label": "Backorder", |
| "label": "beyond EDD", |
| "label": "Customer denied delivery", |
| "label": "Customer not available", |
| "label": "Dispatch Details not received", |
| "label": "within EDD", |
| "label": "\"Wrong AWB by Delivery Partner", |
| "label": "Delivery Status", |
| "label": "Marked delivered but not received", |
| "label": "Order not trackable", |
| "label": "Reschedule request", |
| "label": "Urgent Delivery", |
| "label": "Delivery Status", |
| "label": "Partial Order delivered", |
| "label": "Accessories missing", |
| "label": "Product missing", |
| "label": "Cult: Diagnostics/ Therapy/ Online Consultation", |
| "label": "Diagnostics", |
| "label": "General enquiries", |
| "label": "Online Consultation", |
| "label": "General enquiries", |
| "label": "Therapy", |
| "label": "General enquiries", |
| "label": "Cult: Live PT", |
| "label": "Format Feedback", |
| "label": "Unhappy with the format", |
| "label": "Schedule", |
| "label": "Unable to book any slot", |
| "label": "Session", |
| "label": "Content related issue", |
| "label": "Injuries", |
| "label": "Trainer related issue", |
| "label": "Cult: Payments & Refunds", |
| "label": "Bank offer related", |
| "label": "Cashback issue", |
| "label": "EMI related", |
| "label": "EMI Conversion issue", |
| "label": "EMI issue", |
| "label": "Payment Failed", |
| "label": "Reversal Pending outside TAT", |
| "label": "Reversal Pending within TAT", |
| "label": "Payment Related", |
| "label": "Fraudulent Transaction", |
| "label": "Informed about Payment Modes", |
| "label": "Payment Pending", |
| "label": "Payment timeout issue", |
| "label": "Payment Success", |
| "label": "Amount deducted order not placed", |
| "label": "Refund not credited", |
| "label": "After TAT", |
| "label": "Refund delayed", |
| "label": "Refund failed", |
| "label": "Tender Expired", |
| "label": "Within TAT", |
| "label": "Refund Status", |
| "label": "Incorrect refund amount", |
| "label": "NeuCoins not refunded", |
| "label": "Refund pending", |
| "label": "Refund Status", |
| "label": "Cult: Product Related", |
| "label": "Damaged Product", |
| "label": "Damaged Product", |
| "label": "Demo Related", |
| "label": "Improper / No demo", |
| "label": "Installation Related", |
| "label": "Charges related", |
| "label": "Engineer Misbehaviour", |
| "label": "Improper installation", |
| "label": "Installation not done", |
| "label": "Installation status", |
| "label": "Product found damaged during installation", |
| "label": "Reschedule installation", |
| "label": "Partial Order delivered", |
| "label": "Freebie not received", |
| "label": "Invoice Related", |
| "label": "Duplicate Invoice", |
| "label": "GST Number required in invoice", |
| "label": "Incorrect invoice - need correction", |
| "label": "Invoice not received", |
| "label": "Product Queries", |
| "label": "Product Queries", |
| "label": "Raise request", |
| "label": "Order status not updated", |
| "label": "Return Related", |
| "label": "Product weight less", |
| "label": "Warranty related", |
| "label": "Claim request", |
| "label": "Warranty benefit not received", |
| "label": "Warranty card not recvd", |
| "label": "Warranty not activated", |
| "label": "Wrong/Defective Product", |
| "label": "Defective product", |
| "label": "Expired/Near Expiry Product", |
| "label": "Wrong Colour", |
| "label": "Wrong Model", |
| "label": "Wrong Product", |
| "label": "Order Related", |
| "label": "Modification Request", |
| "label": "Cult: Returns & Exchange", |
| "label": "Order modification", |
| "label": "Order cannot be modified", |
| "label": "Exchange Related", |
| "label": "Change pick up address", |
| "label": "Pick up within SLA", |
| "label": "Delayed pick-up", |
| "label": "Exchange request not processed", |
| "label": "Exchange Status", |
| "label": "Exchange: Request denied", |
| "label": "Size issue", |
| "label": "Unhappy with product", |
| "label": "Return Related", |
| "label": "Different Colour", |
| "label": "Non-returnable item", |
| "label": "Return Denied - QC Failure", |
| "label": "Return Pending", |
| "label": "Return pick up not done", |
| "label": "Size issue", |
| "label": "Unhappy with product", |
| "label": "Return Status", |
| "label": "Cult: Cancellation Related", |
| "label": "Cancelled but Delivered", |
| "label": "Cancelled but Delivered", |
| "label": "Brand Initiated", |
| "label": "Out of stock / Back-order", |
| "label": "RTO", |
| "label": "Unable to find the order", |
| "label": "Customer initiated", |
| "label": "Change of mind", |
| "label": "Delayed Delivery", |
| "label": "Found better deal", |
| "label": "Incorrect/Different Address", |
| "label": "Pricing issue", |
| "label": "Play: Product Related", |
| "label": "Balance related", |
| "label": "Current balance amount", |
| "label": "Cancellation", |
| "label": "Cancel upgrade", |
| "label": "Change of mind", |
| "label": "Found better deal", |
| "label": "Pricing issue", |
| "label": "Unable to find the order", |
| "label": "Cashback not received", |
| "label": "Bonus not reflecting", |
| "label": "Change of location", |
| "label": "Upgrade in new location", |
| "label": "Charged for NSI", |
| "label": "Charged for installation", |
| "label": "Incorrect Invoice", |
| "label": "Incorrect Invoice", |
| "label": "Incorrect pack picked", |
| "label": "Modify pack", |
| "label": "Installation related", |
| "label": "Booked for SD now wants HD", |
| "label": "Recharge related", |
| "label": "Best pack recommendation", |
| "label": "Unable to link subscription ID", |
| "label": "Unable to link subscription ID", |
| "label": "Unable to view channels", |
| "label": "Technical issue", |
| "label": "Work order related", |
| "label": "Delay in installation", |
| "label": "Unable to book upgrade", |
| "label": "Status", |
| "label": "Self-service enablement", |
| "label": "WhatsApp Support", |
| "label": "Link Tata Play with Tata Neu", |
| "label": "Steps shared for linking", |
| "label": "View Packs", |
| "label": "Pack information", |
| "label": "Unable to link subscriber ID", |
| "label": "Steps shared for linking", |
| "label": "Already linked", |
| "label": "Statement Related", |
| "label": "Statement related", |
| "label": "Play: Payment & Refunds", |
| "label": "Amount debited connection not booked", |
| "label": "Amount debited connection not booked", |
| "label": "Excess amount debited", |
| "label": "Excess amount debited", |
| "label": "Payment transaction", |
| "label": "Payment Pending", |
| "label": "Payment timeout", |
| "label": "Recharge related", |
| "label": "Recharge done amount not reflecting", |
| "label": "Unable to recharge", |
| "label": "Refund related", |
| "label": "Wrong Refund Amount", |
| "label": "Refund Status", |
| "label": "After TAT", |
| "label": "Within TAT", |
| "label": "Showcase related", |
| "label": "Booked wrong showcase", |
| "label": "Purchased but not visible", |
| "label": "Unable to buy", |
| "label": "Payment options available", |
| "label": "Transaction: Payment Modes", |
| "label": "Payment options available", |
| "label": "Unable to book new connection", |
| "label": "Unable to book new connection", |
| "label": "Play: Cancellation", |
| "label": "Subscription cancellation", |
| "label": "Drop subscription", |
| "label": "WS: Brand Related", |
| "label": "App / Website Related", |
| "label": "Unable to add product in cart/checkout", |
| "label": "Brand restricted", |
| "label": "WS: Cancellation Related", |
| "label": "Brand Initiated", |
| "label": "Out of stock / Back-order", |
| "label": "Customer initiated", |
| "label": "Change of mind", |
| "label": "Delayed Delivery", |
| "label": "Found better deal", |
| "label": "Incorrect/Different Address", |
| "label": "Logistics issue", |
| "label": "Out of stock / Back-order", |
| "label": "Pricing issue", |
| "label": "RTO", |
| "label": "Unable to view order", |
| "label": "WS: Delivery Related", |
| "label": "Address change request", |
| "label": "Routed to self serve/Store", |
| "label": "Delivered but not received", |
| "label": "Marked delivered but not received", |
| "label": "Delivery Delayed", |
| "label": "Customer denied delivery", |
| "label": "Customer not available", |
| "label": "DC/Last mile issue", |
| "label": "Dispatch Details not received", |
| "label": "Outside EDD", |
| "label": "Wrong AWB by Delivery Partner", |
| "label": "Delivery Partner", |
| "label": "Excess amount asked by LP", |
| "label": "Invalid Delivery comments by LP", |
| "label": "Delivery Status", |
| "label": "Order not allocated", |
| "label": "Order not reflecting", |
| "label": "Order not trackable", |
| "label": "Re-attempt delivery", |
| "label": "Within EDD", |
| "label": "Delivery Status", |
| "label": "Partial Order delivered", |
| "label": "Empty package", |
| "label": "Missing accessories/products", |
| "label": "Missing items", |
| "label": "Reschedule request", |
| "label": "Reschedule request", |
| "label": "WS: Payments & Refunds", |
| "label": "Bank offer related", |
| "label": "Cashback issue", |
| "label": "EMI related", |
| "label": "EMI Conversion issue", |
| "label": "EMI issue", |
| "label": "GiftCard related", |
| "label": "Cash back issue", |
| "label": "Coupon not working", |
| "label": "Gift card activation", |
| "label": "Gift card not received", |
| "label": "Gift card redemption", |
| "label": "Payment Failed", |
| "label": "Reversal Pending outside TAT", |
| "label": "Reversal Pending within TAT", |
| "label": "Payment Related", |
| "label": "Fraudulent Transaction", |
| "label": "Informed about Payment Modes", |
| "label": "Payment timeout issue", |
| "label": "Payment Success", |
| "label": "Amount deducted order not placed", |
| "label": "Refund not credited", |
| "label": "After TAT", |
| "label": "Refund delayed", |
| "label": "Refund failed", |
| "label": "Tender Expired", |
| "label": "Within TAT", |
| "label": "Refund Status", |
| "label": "Incorrect refund amount", |
| "label": "NeuCoins not refunded", |
| "label": "Refund pending", |
| "label": "Refund Status", |
| "label": "WS: Returns & Exchange", |
| "label": "Exchange Related", |
| "label": "Delayed pick-up", |
| "label": "Different Colour", |
| "label": "Exchange request not processed", |
| "label": "Exchange Status", |
| "label": "Exchange: Request denied", |
| "label": "Pickup schedule", |
| "label": "Size issue", |
| "label": "Unhappy with product", |
| "label": "Return Related", |
| "label": "Different Colour", |
| "label": "Non-returnable item", |
| "label": "Return Denied - QC Failure", |
| "label": "Return Pending", |
| "label": "Return pick up not done", |
| "label": "Return Status", |
| "label": "Size issue", |
| "label": "Unhappy with product", |
| "label": "Return Policy", |
| "label": "WS: Product Related", |
| "label": "Damaged product", |
| "label": "Damaged product", |
| "label": "Invoice Related", |
| "label": "Duplicate Invoice", |
| "label": "Wrong/Defective Product", |
| "label": "Defective product", |
| "label": "Wrong Colour", |
| "label": "Wrong Model", |
| "label": "Wrong Product", |
| "label": "Order Related", |
| "label": "Modification Request", |
| "label": "IHCL: Booking Related", |
| "label": "Booking Related", |
| "label": "Booking Modification", |
| "label": "Commercial Reservation", |
| "label": "Customer initiated Cancellation", |
| "label": "Unable to Book", |
| "label": "Birthday Voucher", |
| "label": "IHCL: Hotel Related", |
| "label": "Service Complaint", |
| "label": "Hotel Services", |
| "label": "IHCL: Partner Program", |
| "label": "Epicure", |
| "label": "Cancellation", |
| "label": "Membership Status", |
| "label": "Redeem: Complimentary Night Stay", |
| "label": "Validity Extension", |
| "label": "Recarding Request", |
| "label": "Recarding", |
| "label": "Redemption: Sixt", |
| "label": "Sixt", |
| "label": "Shangri-La", |
| "label": "Convert", |
| "label": "Enrol, Link", |
| "label": "Voucher: TEGC, Sixt, Other", |
| "label": "Validity Extension", |
| "label": "Not Delivered", |
| "label": "IHCL: Web-App Login", |
| "label": "Login Issues", |
| "label": "OTP Not Received/Failed", |
| "label": "Others", |
| "label": "Brand restricted", |
| "label": "Qmin: Delivery Related", |
| "label": "Missing product/Quantity", |
| "label": "Missing product/Quantity", |
| "label": "Online Delivery", |
| "label": "Delivery related", |
| "label": "Delivery Status", |
| "label": "Out For Delivery", |
| "label": "Ready For Pick-up", |
| "label": "Delayed Delivery", |
| "label": "Delay In Delivery", |
| "label": "Delivery Status Not Updated", |
| "label": "Expecting Early Delivery", |
| "label": "Rider Related Complaint", |
| "label": "Qmin: Feedback/Enhancement", |
| "label": "Negative Feedback", |
| "label": "Negative Feedback", |
| "label": "Delivery Related", |
| "label": "Special Instruction Missed", |
| "label": "Food Spillage/Damaged", |
| "label": "Alert - Unsatisfied Feedback Rating", |
| "label": "App Related", |
| "label": "Food Quality", |
| "label": "Positive Feedback", |
| "label": "Staff", |
| "label": "Food Quality", |
| "label": "Delivery Related", |
| "label": "Hotel Services", |
| "label": "Appreciation", |
| "label": "App Related", |
| "label": "Suggestion", |
| "label": "Menu Suggestion", |
| "label": "Offer Related", |
| "label": "General Suggestion", |
| "label": "Qmin: Looking for Franchise/Job/Advt", |
| "label": "Franchise Inquiry/Job/Advt", |
| "label": "Franchise Inquiry/Job/Advt", |
| "label": "Qmin: Order Related", |
| "label": "Cancellation", |
| "label": "Order Cancelled", |
| "label": "Cannot Be Cancelled", |
| "label": "Refund Towards Cancellation", |
| "label": "Missing Items In Delivery", |
| "label": "Partial Refund Arranged", |
| "label": "Missing Item Arranged", |
| "label": "Unable to Order on App", |
| "label": "Offline Order Arranged", |
| "label": "Advance Order Inquiry", |
| "label": "Offline Order Arranged", |
| "label": "Special Instructions", |
| "label": "Request Placed With Hotel", |
| "label": "Order Modification", |
| "label": "Request Placed With Hotel", |
| "label": "Request Declined", |
| "label": "Qmin: Partnerships", |
| "label": "Business Related", |
| "label": "Services at property", |
| "label": "Qmin: Product Related", |
| "label": "General Inquiry", |
| "label": "General Inquiry", |
| "label": "Qmin: Program Related- Hotel", |
| "label": "Order via Qmin/Tata Neu", |
| "label": "General Inquiry", |
| "label": "Misplaced Items in Store", |
| "label": "Misplaced Items in Store", |
| "label": "Order via other apps", |
| "label": "General Inquiry", |
| "label": "Qmin: QSR Celebrations", |
| "label": "Services at property", |
| "label": "Services at property", |
| "label": "Qmin: Store details", |
| "label": "General Inquiry", |
| "label": "General Inquiry", |
| "label": "Qmin: Others", |
| "label": "Customer Not Reachable", |
| "label": "Ringing", |
| "label": "Internal Communication", |
| "label": "Internal", |
| "label": "Qmin: Alert", |
| "label": "Failed Orders/Refund Initiated", |
| "label": "Amount Debited Order Not Booked", |
| "label": "Refund Initiated", |
| "label": "Offline Order Arranged", |
| "label": "Order Placed", |
| "label": "Exploring The App", |
| "label": "Customer Not Reachable", |
| "label": "Payment Initiated", |
| "label": "Order Placed", |
| "label": "Exploring The App", |
| "label": "Customer Not Reachable", |
| "label": "Ready for Pick-Up", |
| "label": "Status Updated", |
| "label": "On the Way", |
| "label": "Status Updated", |
| "label": "Shawman Order Issue", |
| "label": "Order Placed", |
| "label": "Order Failed", |
| "label": "Pre-event Booking", |
| "label": "Incorrect Delivery Date", |
| "label": "Reviewed & Resolved", |
| "label": "Qmin: App Related", |
| "label": "App Not Working", |
| "label": "App Usage Assistance", |
| "label": "Unable to Add Delivery Address", |
| "label": "Account Related", |
| "label": "Unable to Login", |
| "label": "Profile Mismatch", |
| "label": "Wrong Menu Listed", |
| "label": "Item Not Available", |
| "label": "TechOps Informed", |
| "label": "Unable to Redeem Gift Card", |
| "label": "TechOps Informed", |
| "label": "Unable to Add Address", |
| "label": "Address Limit Exceeded", |
| "label": "Non-serviceable Area", |
| "label": "Geo-coding issue", |
| "label": "Unable to Login", |
| "label": "OTP Issue", |
| "label": "Customer Hash Mismatch", |
| "label": "Name Change Exceeded", |
| "label": "Contact Support", |
| "label": "Unable to Redeem NeuCoins", |
| "label": "Redeem Option Missing", |
| "label": "Gift Card Option Missing", |
| "label": "Unable to Make Payment", |
| "label": "Authentication Failed", |
| "label": "Card Option Missing", |
| "label": "Stuck on Payment Page", |
| "label": "Buffering", |
| "label": "Payment Page Error", |
| "label": "Clear Your Cart", |
| "label": "Sub-total Mismatch", |
| "label": "Payment Mismatch", |
| "label": "Server Down", |
| "label": "Qmin: Inquiry", |
| "label": "General Inquiry", |
| "label": "Non Serviceable Pin code", |
| "label": "Product Related", |
| "label": "Qmin Bill Copy", |
| "label": "Virtual Celebration", |
| "label": "Qmin Hamper Inquiry", |
| "label": "Exploring The App", |
| "label": "Qmin: Offer Related", |
| "label": "Unable to Avail Offer", |
| "label": "Offer Code Not Accepted", |
| "label": "Offer Details", |
| "label": "General Inquiry", |
| "label": "Corporate Offer Code", |
| "label": "Epicure Offer Code", |
| "label": "Qmin: Payment Related", |
| "label": "Amount Debited Order Not Booked", |
| "label": "Offline Order Arranged", |
| "label": "Refund Arranged", |
| "label": "Refund Related", |
| "label": "Refund Status", |
| "label": "CC Avenue Status", |
| "label": "AAI: Flight Related", |
| "label": "Flight Schedule related", |
| "label": "Flight not Rescheduled", |
| "label": "Flight Reschedule Information", |
| "label": "Flight Status information", |
| "label": "General Information/Feedback", |
| "label": "Reschedule My Flight", |
| "label": "Flight Status", |
| "label": "Flight Information", |
| "label": "AAI: Booking Related", |
| "label": "Add-on/Ancillary Related", |
| "label": "Add-ons purchase not working", |
| "label": "Purchased Add-ons Denied", |
| "label": "Purchased Ancillary Missing", |
| "label": "Boarding Pass Related", |
| "label": "Boarding Pass Not Received", |
| "label": "Incorrect Boarding Pass", |
| "label": "Booking Confirmation", |
| "label": "Confirmation Not Received", |
| "label": "Booking Modification", |
| "label": "Modification Request", |
| "label": "Modify not working", |
| "label": "Cancellation Enquiry", |
| "label": "Booking Cancellation information", |
| "label": "Flight Cancellation Status", |
| "label": "Flight cancelled by AAI", |
| "label": "Request for Flight Cancellation", |
| "label": "Cancellation Request", |
| "label": "Unable to cancel booking", |
| "label": "Invoice Related", |
| "label": "Incorrect Invoice", |
| "label": "Invoice Not Received", |
| "label": "Itinerary Related", |
| "label": "Itinerary Not Received", |
| "label": "Unable to book flight", |
| "label": "Tech Issues", |
| "label": "Flight Related", |
| "label": "Flight Related Query", |
| "label": "AAI: Payment & Refunds", |
| "label": "Booking Cancellation Related", |
| "label": "Airport Tax Refund", |
| "label": "Double Payment Refund", |
| "label": "Duplicate Booking Refund", |
| "label": "Partial amount received", |
| "label": "Refund Calculation", |
| "label": "Refund Due Exceptional Case", |
| "label": "Refund not received", |
| "label": "Pharmacy: Cancellation Related", |
| "label": "Brand Initiated", |
| "label": "Out of stock / Back-order", |
| "label": "Customer initiated", |
| "label": "Change of mind", |
| "label": "Delayed Delivery", |
| "label": "Doctor changed medicine", |
| "label": "Duplicate order", |
| "label": "Expected early delivery", |
| "label": "Found better deal", |
| "label": "Incorrect/Different Address", |
| "label": "Logistics issue", |
| "label": "Medicine not required anymore", |
| "label": "Out of stock / Back-order", |
| "label": "Pricing issue", |
| "label": "RTO", |
| "label": "Unable to view order", |
| "label": "Order Cancelled", |
| "label": "Pharmacy: Delivery Related", |
| "label": "Address change request", |
| "label": "Address change not allowed", |
| "label": "Delivery Delayed", |
| "label": "Backorder", |
| "label": "beyond EDD", |
| "label": "Customer denied delivery", |
| "label": "Customer not available", |
| "label": "DC/Last mile issue", |
| "label": "Dispatch Details not received", |
| "label": "within EDD", |
| "label": "Wrong AWB by Delivery Partner", |
| "label": "Rapid Delivery Delay", |
| "label": "Shipping charges", |
| "label": "Delivery Status", |
| "label": "Marked delivered but not received", |
| "label": "Reschedule request", |
| "label": "Store pick-up Issue", |
| "label": "Delivery Status", |
| "label": "Partial Order delivered", |
| "label": "Accessories missing", |
| "label": "Gift/Starter kit missing", |
| "label": "Product missing", |
| "label": "Shipping information", |
| "label": "Shipping policy", |
| "label": "Delivery Related", |
| "label": "Urgent Delivery Required", |
| "label": "Customer initiated", |
| "label": "Stop shipment", |
| "label": "Pharmacy: Payments & Refunds", |
| "label": "Bank offer related", |
| "label": "Cashback issue", |
| "label": "Payment Failed", |
| "label": "Reversal Pending outside TAT", |
| "label": "Reversal Pending within TAT", |
| "label": "Payment Related", |
| "label": "Fraudulent Transaction", |
| "label": "Informed about Payment Modes", |
| "label": "Payment timeout issue", |
| "label": "Payment Success", |
| "label": "Amount deducted order not placed", |
| "label": "Refund not credited", |
| "label": "After TAT", |
| "label": "Refund delayed", |
| "label": "Refund failed", |
| "label": "Tender Expired", |
| "label": "Within TAT", |
| "label": "Refund Status", |
| "label": "Incorrect refund amount", |
| "label": "NeuCoins not refunded", |
| "label": "Refund pending", |
| "label": "Refund Status", |
| "label": "Pharmacy: Product Related", |
| "label": "Invoice Related", |
| "label": "Duplicate Invoice", |
| "label": "GST Number required in invoice", |
| "label": "Incorrect invoice - need correction", |
| "label": "Invoice not received", |
| "label": "Warranty related", |
| "label": "Claim request", |
| "label": "Warranty benefit not received", |
| "label": "Warranty card not recvd", |
| "label": "Warranty not activated", |
| "label": "Wrong/Defective Product", |
| "label": "Defective product", |
| "label": "Wrong Colour", |
| "label": "Wrong Model", |
| "label": "Wrong Product", |
| "label": "Medicine information", |
| "label": "Incorrect Details", |
| "label": "Medicine Related", |
| "label": "Medicine Related", |
| "label": "Price variance", |
| "label": "Reminder Setup", |
| "label": "Order Related", |
| "label": "Add Medicines", |
| "label": "Bulk Purchase", |
| "label": "Multiple patient order", |
| "label": "Reorder query", |
| "label": "Modification Request", |
| "label": "Prescription Related", |
| "label": "Change Dose", |
| "label": "International Prescription", |
| "label": "No Prescription", |
| "label": "Prescription Requirement", |
| "label": "Prescription Validation", |
| "label": "Prescription Verification", |
| "label": "Unable to read", |
| "label": "Upload Prescription", |
| "label": "Product information", |
| "label": "Country of origin", |
| "label": "Seller details", |
| "label": "Seller information required", |
| "label": "Substitute medicine", |
| "label": "Need substitute medicine", |
| "label": "Pharmacy: Returns & Exchange", |
| "label": "Exchange Related", |
| "label": "Delayed pick-up", |
| "label": "Different Colour", |
| "label": "Exchange request not processed", |
| "label": "Exchange Status", |
| "label": "Exchange: Request denied", |
| "label": "Expired / near expiry", |
| "label": "Medicine delivered without ice pack", |
| "label": "Pickup schedule", |
| "label": "Size issue", |
| "label": "Unhappy with product", |
| "label": "Wrong variant or strength", |
| "label": "Return Related", |
| "label": "Different Colour", |
| "label": "Expired / near expiry", |
| "label": "Medicine delivered without ice pack", |
| "label": "Wrong variant or strength", |
| "label": "Non-returnable item", |
| "label": "Return Denied - QC Failure", |
| "label": "Return Pending", |
| "label": "Return pick up not done", |
| "label": "Return Status", |
| "label": "Size issue", |
| "label": "Unhappy with product", |
| "label": "Return Policy", |
| "label": "Lab: Cancellation Related", |
| "label": "Brand Initiated", |
| "label": "Cancellation from lab", |
| "label": "Customer initiated", |
| "label": "Change of mind", |
| "label": "Doctor changed Tests", |
| "label": "Duplicate order", |
| "label": "Found better deal", |
| "label": "Pricing issue", |
| "label": "Order Cancelled", |
| "label": "Lab: Payments & Refunds", |
| "label": "Bank offer related", |
| "label": "Cashback issue", |
| "label": "Payment Failed", |
| "label": "Reversal Pending outside TAT", |
| "label": "Reversal Pending within TAT", |
| "label": "Payment Related", |
| "label": "Fraudulent Transaction", |
| "label": "Informed about Payment Modes", |
| "label": "Payment timeout issue", |
| "label": "Payment Success", |
| "label": "Amount deducted order not placed", |
| "label": "Refund not credited", |
| "label": "After TAT", |
| "label": "Refund delayed", |
| "label": "Refund failed", |
| "label": "Tender Expired", |
| "label": "Within TAT", |
| "label": "Refund Status", |
| "label": "Incorrect refund amount", |
| "label": "NeuCoins not refunded", |
| "label": "Refund pending", |
| "label": "Refund Status", |
| "label": "Lab: Sample Collection Related", |
| "label": "Delay in collection", |
| "label": "Delay in collection", |
| "label": "Phlebotomist Related", |
| "label": "Complaint", |
| "label": "Injury", |
| "label": "Premium Pheblotomist Required", |
| "label": "Sample collection status", |
| "label": "Sample not collected", |
| "label": "Slot time confirmation", |
| "label": "Serviceability", |
| "label": "Serviceable area", |
| "label": "Sample collection TAT", |
| "label": "Lab: Test Related", |
| "label": "Booking Assistance", |
| "label": "Booking Assistance", |
| "label": "Health Package Query", |
| "label": "Health Package Query", |
| "label": "Invoice Related", |
| "label": "Advance Invoice Required", |
| "label": "Duplicate Invoice", |
| "label": "Incorrect invoice - need correction", |
| "label": "Radiology queries", |
| "label": "Radiology queries", |
| "label": "Report Related", |
| "label": "Clinical History RequiredClinical History Required", |
| "label": "Hard copy required", |
| "label": "Incomplete Report", |
| "label": "Incorrect Report", |
| "label": "Report related generic queries", |
| "label": "Report Status", |
| "label": "Urgent Report Required", |
| "label": "Report Related", |
| "label": "E-Consultation Related", |
| "label": "Doctor Related", |
| "label": "Delay In Doctor Response", |
| "label": "Need to reschedule", |
| "label": "Not Satisfied With Consultation", |
| "label": "Query", |
| "label": "Prescription & Invoice", |
| "label": "Did not get prescription", |
| "label": "Duplicate Invoice", |
| "label": "Incorrect invoice - need correction", |
| "label": "Incorrect prescription - need correction", |
| "label": "E-Consultation: Cancellation Related", |
| "label": "Brand Initiated", |
| "label": "Doctor/Brand Cancelled", |
| "label": "Customer initiated", |
| "label": "Change of mind", |
| "label": "Found better deal", |
| "label": "Pricing issue", |
| "label": "E-Consultation: Payments & Refunds", |
| "label": "Bank offer related", |
| "label": "Cashback issue", |
| "label": "Payment Failed", |
| "label": "Reversal Pending outside TAT", |
| "label": "Reversal Pending within TAT", |
| "label": "Payment Related", |
| "label": "Fraudulent Transaction", |
| "label": "Informed about Payment Modes", |
| "label": "Payment timeout issue", |
| "label": "Payment Success", |
| "label": "Amount deducted order not placed", |
| "label": "Refund not credited", |
| "label": "After TAT", |
| "label": "Refund delayed", |
| "label": "Refund failed", |
| "label": "Tender Expired", |
| "label": "Within TAT", |
| "label": "Refund Status", |
| "label": "Incorrect refund amount", |
| "label": "NeuCoins not refunded", |
| "label": "Refund pending", |
| "label": "Refund Status", |
| "label": "HDFC: Application Process", |
| "label": "Status of the application", |
| "label": "Check Status", |
| "label": "Application Status - Approved", |
| "label": "Application Status - Pending", |
| "label": "Application Status - Rejected", |
| "label": "Unable to Apply", |
| "label": "Eligibility", |
| "label": "Tech Issues", |
| "label": "KYC Related", |
| "label": "Document Pickup", |
| "label": "Video KYC Link expired", |
| "label": "Video KYC Error", |
| "label": "Application Process", |
| "label": "Eligibility query", |
| "label": "How to Reapply", |
| "label": "Application Status", |
| "label": "HDFC: Card Related", |
| "label": "Manage Card", |
| "label": "Card Channel Enablement", |
| "label": "Unable to View Card", |
| "label": "Update Details", |
| "label": "Change communication Address", |
| "label": "Contact Number", |
| "label": "Charges Related", |
| "label": "Charge Reversal", |
| "label": "Clarification On Charges", |
| "label": "Card Statement Related", |
| "label": "Clarification Required", |
| "label": "E-Statement Registration", |
| "label": "Payment made not reflecting on statement", |
| "label": "Card Features", |
| "label": "Clarification Required", |
| "label": "Card Delivery", |
| "label": "Delivery Tracking", |
| "label": "Retry delivery", |
| "label": "Undelivered", |
| "label": "How to Use Credit Card", |
| "label": "How to Use Credit Card", |
| "label": "Pin Set up", |
| "label": "Pin Set up", |
| "label": "Reporting Lost Card", |
| "label": "Reporting Lost Card", |
| "label": "Referral", |
| "label": "Referral enquiry", |
| "label": "Referral Issues", |
| "label": "HDFC: Offer Related", |
| "label": "Bank Offer", |
| "label": "Clarification Required", |
| "label": "Tata Neu Offer", |
| "label": "Clarification Required", |
| "label": "HDFC: Rewards or Benefits Related", |
| "label": "NeuCoins", |
| "label": "Brand wise Earn Calculation", |
| "label": "NeuPass Benefit", |
| "label": "Transaction/ Statement Related", |
| "label": "Welcome Benefit", |
| "label": "Card Benefit", |
| "label": "Lounge Access", |
| "label": "HDFC: Transaction Related", |
| "label": "Dispute", |
| "label": "ATM Cash Withdrawal", |
| "label": "Cash Transaction", |
| "label": "Incorrect Transaction Amount", |
| "label": "Multiple Debits", |
| "label": "Refund Not received", |
| "label": "Service/ Product not received", |
| "label": "Unauthorised Transaction", |
| "label": "Transaction Declined", |
| "label": "Clarification Required", |
| "label": "EMI Transaction", |
| "label": "Clarification Required", |
| "label": "Titan: Brand Related", |
| "label": "Forget User", |
| "label": "Forget User Request at Brand CS", |
| "label": "App / Website Related", |
| "label": "Unable to add product in cart", |
| "label": "Brand restricted", |
| "label": "Titan: Product Related", |
| "label": "Damaged product", |
| "label": "Damaged product", |
| "label": "Invoice Related", |
| "label": "GST Number required in invoice", |
| "label": "Invoice not received", |
| "label": "Duplicate Invoice", |
| "label": "Incorrect invoice - need correction", |
| "label": "Warranty related", |
| "label": "Warranty card not recvd", |
| "label": "Claim request", |
| "label": "Warranty benefit not received", |
| "label": "Warranty not activated", |
| "label": "Wrong/Defective Product", |
| "label": "Wrong Product", |
| "label": "Defective product", |
| "label": "Wrong Colour", |
| "label": "Wrong Model", |
| "label": "Order Related", |
| "label": "Modification Request", |
| "label": "Titan: Delivery Related", |
| "label": "Delivery Delayed", |
| "label": "beyond EDD", |
| "label": "Backorder", |
| "label": "Customer denied delivery", |
| "label": "Customer not available", |
| "label": "DC/Last mile issue", |
| "label": "Dispatch Details not received", |
| "label": "within EDD", |
| "label": "Wrong AWB by Delivery Partner", |
| "label": "Zip Delivery Delay", |
| "label": "Wrong status on LP partner website", |
| "label": "Lost in Transit", |
| "label": "Reship Request", |
| "label": "Delivery Status", |
| "label": "Marked delivered but not received", |
| "label": "Backorder", |
| "label": "beyond EDD", |
| "label": "Customer denied delivery", |
| "label": "Customer not available", |
| "label": "DC/Last mile issue", |
| "label": "Dispatch Details not received", |
| "label": "within EDD", |
| "label": "Wrong AWB by Delivery Partner", |
| "label": "Zip Delivery Delay", |
| "label": "Order not allocated", |
| "label": "Order not reflecting", |
| "label": "Order not trackable", |
| "label": "Re-attempt delivery", |
| "label": "Reschedule request", |
| "label": "Store pick-up Issue", |
| "label": "Delivery Status Informed", |
| "label": "Partial Order delivered", |
| "label": "Empty package", |
| "label": "Missing items", |
| "label": "Gift/Starter kit missing", |
| "label": "Address change request", |
| "label": "Routed to self serve/Store", |
| "label": "Address change not allowed", |
| "label": "Delivery Partner", |
| "label": "Excess amount asked by LP", |
| "label": "Invalid Delivery comments by LP", |
| "label": "Prescription Related", |
| "label": "Upload Prescription", |
| "label": "Generic Query", |
| "label": "Info Given", |
| "label": "Delivery Related", |
| "label": "Urgent Delivery", |
| "label": "Shipping Policy", |
| "label": "Loyalty Related", |
| "label": "Encircle Related", |
| "label": "Titan: Payments & Refunds", |
| "label": "EMI related", |
| "label": "EMI issue", |
| "label": "EMI Conversion issue", |
| "label": "GiftCard related", |
| "label": "Gift card activation", |
| "label": "Cash back issue", |
| "label": "Coupon not working", |
| "label": "Gift card not received", |
| "label": "Gift card redemption", |
| "label": "Payment Failed", |
| "label": "Reversal Pending outside TAT", |
| "label": "Reversal Pending within TAT", |
| "label": "Payment Related", |
| "label": "Payment timeout issue", |
| "label": "Fraudulent Transaction", |
| "label": "Informed about Payment Modes", |
| "label": "Payment Success", |
| "label": "Amount deducted order not placed", |
| "label": "Refund not credited", |
| "label": "Refund delayed", |
| "label": "Refund failed", |
| "label": "Tender Expired", |
| "label": "Within TAT", |
| "label": "Refund Status", |
| "label": "NeuCoins not refunded", |
| "label": "Incorrect refund amount", |
| "label": "Refund pending", |
| "label": "Refund Status", |
| "label": "Bank offer related", |
| "label": "Cashback issue", |
| "label": "Titan: Returns & Exchange", |
| "label": "Return Related", |
| "label": "Return pick up not done", |
| "label": "Return Status", |
| "label": "Different Colour", |
| "label": "Non-returnable item", |
| "label": "Return Denied - QC Failure", |
| "label": "Return Pending", |
| "label": "Size issue", |
| "label": "Unhappy with product", |
| "label": "Return Policy", |
| "label": "Exchange Related", |
| "label": "Delayed pick-up", |
| "label": "Different Colour", |
| "label": "Exchange request not processed", |
| "label": "Exchange Status", |
| "label": "Exchange: Request denied", |
| "label": "Pickup schedule", |
| "label": "Size issue", |
| "label": "Unhappy with product", |
| "label": "Exchange Policy", |
| "label": "Titan: Cancellation Related", |
| "label": "Brand Initiated", |
| "label": "Out of stock / Back-order", |
| "label": "Customer initiated", |
| "label": "Change of mind", |
| "label": "Delayed Delivery", |
| "label": "Out of stock / Back-order", |
| "label": "Found better deal", |
| "label": "Incorrect/Different Address", |
| "label": "Logistics issue", |
| "label": "Pricing issue", |
| "label": "RTO", |
| "label": "Unable to view order", |
| "label": "Found better deal / Delivery Delay / Others", |
| "label": "Titan: Digital Gold", |
| "label": "Digital Gold Related", |
| "label": "Transaction Failure", |
| "label": "Refund failed", |
| "label": "Buy and sell Gold Rate issue", |
| "label": "Redemption Process", |
| "label": "1mg: Brand Related", |
| "label": "App / Website Related", |
| "label": "Unable to add product in cart/checkout", |
| "label": "Brand restricted", |
| "label": "Tata Neu: Gift Card", |
| "label": "Gift Card Claim related", |
| "label": "How to claim Gift Card", |
| "label": "How to use Gift Card", |
| "label": "Gift Card General Query", |
| "label": "Balance related", |
| "label": "Gif Card Validity", |
| "label": "Cancellation/ Transfer", |
| "label": "Redemption Related query", |
| "label": "CR: Report Generation", |
| "label": "Tech Issues", |
| "label": "OTP Not received", |
| "label": "Unable to refresh credit report after 45 days.", |
| "label": "Error Received", |
| "label": "Report not available", |
| "label": "CR: Report related issues", |
| "label": "Score Mismatch", |
| "label": "Score Mismatch", |
| "label": "Incorrect details in the report", |
| "label": "Incorrect details in the report", |
| "label": "CR: Data Related Issues", |
| "label": "Data Deletion Request Data Deletion Request", |
| "label": "Delete My Data", |
| "label": "Data Deletion Request", |
| "label": "PL - IIFL", |
| "label": "Application related", |
| "label": "Application Status - Loan Rejected", |
| "label": "Contact Details Update", |
| "label": "Delay in KYC Fulfilment", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "How to apply - Application Journey", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Application status", |
| "label": "Loan Offer Related", |
| "label": "Loan closed/Re-application process", |
| "label": "Application Status - Disbursed", |
| "label": "KYC Related", |
| "label": "eNACH (Auto Debit) Related", |
| "label": "T&C Related", |
| "label": "Charges Related", |
| "label": "Bounce Charges", |
| "label": "eNACH Charges", |
| "label": "Late Payment Charges", |
| "label": "Legal Charges", |
| "label": "Other Charges", |
| "label": "Partial Payment Charges", |
| "label": "Pre Payment Charges", |
| "label": "Disbursement related", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Disbursement confirmation received, but no funds credited", |
| "label": "Disbursed amount different from approved amount", |
| "label": "No funds credited, but emi debited", |
| "label": "EMI Payment Related", |
| "label": "Amount deducted EMI Payment not reflecting", |
| "label": "eNACH (Auto Debit) - Bank change", |
| "label": "Incorrect amount debited", |
| "label": "Loan Tenure Enquiry", |
| "label": "Unable to Pay through eNach/ Loan Dashboard", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Loan details Enquiry", |
| "label": "Emi Auto-debited after Manual Payment", |
| "label": "EMI not debited on due date", |
| "label": "Feedback", |
| "label": "Receiving Loan offer communication post loan rejection", |
| "label": "Stop loan related Calls, SMS & Emails", |
| "label": "Collection Call/ Staff", |
| "label": "Foreclosure & Cancellation", |
| "label": "Cancel Insurance", |
| "label": "Foreclosure - Better Loan offer received", |
| "label": "Foreclosure - Charges Related", |
| "label": "Foreclosure - Loan no longer required", |
| "label": "Foreclosure - Reason not shared", |
| "label": "Loan cancellation before disbursement", |
| "label": "Loan closure during cooling off period (Post disbursement)", |
| "label": "Retained", |
| "label": "General Query", |
| "label": "CIBIL Related query", |
| "label": "Loan Eligibility and KYC Documents", |
| "label": "Offer Related", |
| "label": "Product features", |
| "label": "Account Deletion", |
| "label": "Grievance Related", |
| "label": "Loan Dashboard Related", |
| "label": "Security Breach/ Data Destruction", |
| "label": "Insurance Related", |
| "label": "Loan Documents", |
| "label": "Clarification required on Loan documents", |
| "label": "Request for Insurance Copy", |
| "label": "Request for Loan agreement Letter", |
| "label": "Request for NOC / NDC", |
| "label": "Request for Repayment Schedule", |
| "label": "Request for Sanction Letter", |
| "label": "Request for Statement", |
| "label": "Sales Lead", |
| "label": "Personal Loan Top Up", |
| "label": "Request for another category of loan", |
| "label": "Marketing Communication", |
| "label": "Tech Issues", |
| "label": "Error at PAN details page", |
| "label": "Unable to complete online KYC", |
| "label": "Unable to set up eNACH (Auto Debit)", |
| "label": "Error at Terms & Conditions page", |
| "label": "Error at Bank statement Upload Page", |
| "label": "Loan dashboard issues", |
| "label": "Error at Offer Page", |
| "label": "Unable to initiate loan application journey", |
| "label": "Super Top-up Health", |
| "label": "Cancellation", |
| "label": "Refund status of Premium Amount", |
| "label": "General Query", |
| "label": "Claim", |
| "label": "How to Raise a claim", |
| "label": "Generic Query", |
| "label": "Plan Details", |
| "label": "General Information", |
| "label": "Plan coverage", |
| "label": "Policy Documents", |
| "label": "Commencement Date", |
| "label": "Deductibles", |
| "label": "Details required", |
| "label": "Policy Issuance", |
| "label": "Payment failed, but amount debited", |
| "label": "Payment Successful, but policy not issued", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Rejection", |
| "label": "Refund status of Premium Amount", |
| "label": "General Query", |
| "label": "Accident Cover", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Refund status of Premium Amount", |
| "label": "General Query", |
| "label": "Claim", |
| "label": "How to Raise a claim", |
| "label": "Plan coverage", |
| "label": "Policy Documents", |
| "label": "Claim", |
| "label": "Commencement Date", |
| "label": "Deductibles", |
| "label": "Details required", |
| "label": "Policy Issuance", |
| "label": "Payment failed but amount debited", |
| "label": "Payment Successful but policy not issued", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Generic Query", |
| "label": "General Information", |
| "label": "CR: Product Related", |
| "label": "Product Inquiry", |
| "label": "Product Inquiry", |
| "label": "AI_chatbot agent transfer", |
| "label": "Freshchat API failure", |
| "label": "API error", |
| "label": "AI_chatbot FAQ’s", |
| "label": "AI_chatbot: FAQ related", |
| "label": "AI_chatbot: FAQ related", |
| "label": "AI_Chatbot transfer", |
| "label": "Transfer to CLiQ CS", |
| "label": "Order Related", |
| "label": "Transfer to 1mg CS", |
| "label": "Order Related", |
| "label": "Transfer to Croma CS", |
| "label": "Order Related", |
| "label": "Tata Neu: Tokenization", |
| "label": "General Queries", |
| "label": "General tokenization queries", |
| "label": "Functionality related", |
| "label": "Unable use tokenized cards", |
| "label": "Issues while tokenizing cards", |
| "label": "Unable to see tokenized cards", |
| "label": "Tata NeuSkills", |
| "label": "NeuSkills", |
| "label": "General Query/Lead", |
| "label": "Gift Card", |
| "label": "Purchase related", |
| "label": "General query", |
| "label": "Manage Gift Card", |
| "label": "Resend/ reshare gift card", |
| "label": "Gift Card expired", |
| "label": "Redemption related", |
| "label": "Gift card already redeemed", |
| "label": "General query", |
| "label": "Transaction status", |
| "label": "Order Pending within TAT", |
| "label": "Amount deducted, order failed", |
| "label": "Transaction status", |
| "label": "Transaction failed, refund pending", |
| "label": "Booking Related", |
| "label": "Boarding Pass Related", |
| "label": "Boarding Pass Required", |
| "label": "Cancellation Inquiry", |
| "label": "Cancellation Policy", |
| "label": "General Inquiry", |
| "label": "Cancellation", |
| "label": "Generic Query", |
| "label": "Invoice Related", |
| "label": "Invoice not received", |
| "label": "Passenger details", |
| "label": "Passenger details", |
| "label": "Resend", |
| "label": "Resend confirmation", |
| "label": "Special Requests", |
| "label": "Special Requests", |
| "label": "Flight Related", |
| "label": "General inquiry", |
| "label": "Extra baggage", |
| "label": "Flight Details", |
| "label": "General Information", |
| "label": "Services", |
| "label": "Insurance related", |
| "label": "Neucancel/Neuamend/Trip Insurance", |
| "label": "Policy Information", |
| "label": "Payments & Refunds", |
| "label": "Refund inquiry", |
| "label": "Refund inquiry", |
| "label": "Offline Refund related", |
| "label": "Cancelled at property, refund not received", |
| "label": "Refund related", |
| "label": "Did not receive full refund", |
| "label": "Refund inquiry", |
| "label": "Partial amount received", |
| "label": "Payment related", |
| "label": "Incorrect charges", |
| "label": "Tata Neu : My Account", |
| "label": "Profile Related", |
| "label": "SSO Restricted", |
| "label": "Tata Neu Gift Card", |
| "label": "Manage Gift Card", |
| "label": "Deactivate Gift Card", |
| "label": "Reactivate Gift Card", |
| "label": "Resend/ reshare gift card", |
| "label": "Gift Card expired", |
| "label": "Gift Card Redemption related", |
| "label": "Unable to redeem Gift Card", |
| "label": "Unable to claim Gift Card", |
| "label": "Gift Card claimed", |
| "label": "Claim Success, balance not added", |
| "label": "Purchase related", |
| "label": "General query", |
| "label": "Redemption related", |
| "label": "Gift card already redeemed", |
| "label": "General query", |
| "label": "Transaction status", |
| "label": "Order Pending within TAT", |
| "label": "Amount deducted, order failed", |
| "label": "Transaction status", |
| "label": "Transaction failed, refund pending", |
| "label": "Tata Pay Later", |
| "label": "Account Related", |
| "label": "Change Phone Number/ email address/ mailing address", |
| "label": "Cibil Issues", |
| "label": "Tata Pay Later Dashboard Related", |
| "label": "Account Closure", |
| "label": "Credit Block Related", |
| "label": "Security Breach/ Data Deletion Related", |
| "label": "Credit Related", |
| "label": "Application Related", |
| "label": "Application Status – Customer to Start the Journey Yet", |
| "label": "Application Status – Customer to complete KYC", |
| "label": "Application Status - Customer to complete NACH", |
| "label": "Application Status – Customer Rejected", |
| "label": "How to apply for Tata pay Later", |
| "label": "Application Status – Customer Waitlisted", |
| "label": "Application Status – Customer Inactivated", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "Eligibility Criteria", |
| "label": "Tech Issues", |
| "label": "Unable to complete KYC, getting an error", |
| "label": "Unable to complete KYC, OTP not received", |
| "label": "Error at Pan Page 1 and 2", |
| "label": "Unable to set up E Nach( Auto debit Mandate)", |
| "label": "Error while Viewing Tata Pay Later Dashboard", |
| "label": "Charges Related", |
| "label": "Late Payment Charge", |
| "label": "Bounce Charge", |
| "label": "Nach charges", |
| "label": "Document Related", |
| "label": "Request for Repayment Schedule", |
| "label": "No Dues Certificate", |
| "label": "Statement of Account", |
| "label": "Request for Sanction Letter", |
| "label": "Key Facts Statement", |
| "label": "Feedback", |
| "label": "Feedback on collection call", |
| "label": "Offer Related", |
| "label": "Offer details requested", |
| "label": "Cashback not received", |
| "label": "Offer is not getting applied", |
| "label": "Refund/Limit Reinstatement", |
| "label": "Refund not credited", |
| "label": "Product Cancelled or Returned, but Limit not reinstated", |
| "label": "Repayment Related", |
| "label": "Auto debit did not happen on due date", |
| "label": "Auto debit Bank change", |
| "label": "How to do the repayment", |
| "label": "Incorrect amount debited or Double payment", |
| "label": "Repayment done, limit not reinstated", |
| "label": "Info on Auto debit or Repayment Due date", |
| "label": "Repayment details", |
| "label": "Outstanding amount related", |
| "label": "Transaction Related", |
| "label": "How to use Tata Pay Later", |
| "label": "Unable to view Tata pay Later as a payment method", |
| "label": "Disputed Transaction", |
| "label": "Linking/ Delinking to Merchant", |
| "label": "Credit debited but order not placed", |
| "label": "Referral Related", |
| "label": "Referral Queries", |
| "label": "Referral Issues", |
| "label": "Refer and Earn_Rewards not received within TAT", |
| "label": "Refer and Earn_Rewards not received outside TAT", |
| "label": "Refer and Earn_Program Info Needed", |
| "label": "Refer and Earn_Process Details", |
| "label": "Refer and Earn_TAT Inquiry", |
| "label": "Refer and Earn_Referee Status", |
| "label": "Product Related", |
| "label": "Generic Queries", |
| "label": "PL - TCAP", |
| "label": "Application related", |
| "label": "Application Status - Loan Rejected", |
| "label": "Contact Details Update", |
| "label": "Delay in KYC Fulfilment", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "How to apply - Application Journey", |
| "label": "Application Status - Disbursed", |
| "label": "Soft Rejected (No Lender Assigned)", |
| "label": "Loan closed/Re-application process", |
| "label": "Loan Offer Related", |
| "label": "KYC and eNACH (Auto Debit) Related", |
| "label": "T&C Related", |
| "label": "EMI Payment Related", |
| "label": "Loan details Enquiry", |
| "label": "Request for Repayment Schedule", |
| "label": "EMI not debited on due date", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Amount deducted EMI Payment not reflecting", |
| "label": "Emi Autodebited after Manual Payment", |
| "label": "eNACH (Auto Debit) - Bank change", |
| "label": "Incorrect amount debited", |
| "label": "Unable to Pay through eNach/ Loan Dashboard", |
| "label": "Documents", |
| "label": "Request for Statement", |
| "label": "Product related", |
| "label": "Product features", |
| "label": "Disbursement related", |
| "label": "Application Status", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "Disbursement confirmation received but no funds credited", |
| "label": "Disbursed amount different from approved amount", |
| "label": "No funds credited but emi debited", |
| "label": "Loan Documents", |
| "label": "Request for Statement", |
| "label": "Clarification required on Loan documents", |
| "label": "Request for Sanction Letter", |
| "label": "Request for Insurance Copy", |
| "label": "Request for Loan agreement Letter", |
| "label": "Request for NOC / NDC", |
| "label": "Request for Repayment Schedule", |
| "label": "Tech Issues", |
| "label": "Unable to complete online KYC", |
| "label": "Unable to set up eNACH (Auto Debit)", |
| "label": "Error at Bank statement Upload Page", |
| "label": "Error at PAN details page", |
| "label": "Error at Terms & Conditions page", |
| "label": "Loan dashboard issues", |
| "label": "Error at Offer Page", |
| "label": "Foreclosure & Cancellation", |
| "label": "Loan cancellation before disbursement", |
| "label": "Loan closure during cooling off period (Post disbursement)", |
| "label": "Foreclosure - Loan no longer required", |
| "label": "Cancel Insurance", |
| "label": "Foreclosure - Better Loan offer received", |
| "label": "Foreclosure - Charges Related", |
| "label": "Foreclosure - Reason not shared", |
| "label": "Retained", |
| "label": "Feedback", |
| "label": "Collection Call/ Staff", |
| "label": "Charges Related", |
| "label": "Bounce Charges", |
| "label": "eNACH Charges", |
| "label": "Late Payment Charges", |
| "label": "Other Charges", |
| "label": "General Query", |
| "label": "Account Deletion", |
| "label": "CIBIL Related query", |
| "label": "Grievance Related", |
| "label": "Loan Dashboard Related", |
| "label": "Tata Neu Offers Related", |
| "label": "Security Breach/ Data Destruction", |
| "label": "Insurance Related", |
| "label": "Loan Eligibility and KYC Documents", |
| "label": "Product features", |
| "label": "Sales Lead", |
| "label": "Marketing Communication", |
| "label": "Personal Loan Top Up", |
| "label": "Request for another category of loan", |
| "label": "Top Up Related", |
| "label": "How to apply - Application Journey", |
| "label": "Application Status - Disbursed", |
| "label": "Application Status - Loan Rejected", |
| "label": "Product features", |
| "label": "Disbursement Amount Related Issues", |
| "label": "EMI Related Issues", |
| "label": "Tech Issues", |
| "label": "Loan Documents Related", |
| "label": "Charges Related", |
| "label": "KYC and eNACH (Auto Debit) Related", |
| "label": "Personal Loan", |
| "label": "Application related", |
| "label": "Soft Rejected (No Lender Assigned)", |
| "label": "How to apply - Application Journey", |
| "label": "Application Status - Loan Rejected", |
| "label": "Loan Offer Related", |
| "label": "Application Status - Disbursed", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "Contact Details Update", |
| "label": "Loan closed/Re-application process", |
| "label": "KYC Related", |
| "label": "eNACH (Auto Debit) Related", |
| "label": "T&C Related", |
| "label": "EMI Payment Related", |
| "label": "Loan details Enquiry", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "EMI not debited on due date", |
| "label": "eNACH (Auto Debit) - Bank change", |
| "label": "Loan Documents", |
| "label": "Request for Statement", |
| "label": "Clarification required on Loan documents", |
| "label": "Charges Related", |
| "label": "Bounce Charges", |
| "label": "eNACH Charges", |
| "label": "Late Payment Charges", |
| "label": "Other Charges", |
| "label": "Disbursement related", |
| "label": "Disbursed amount different from approved amount", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Foreclosure & Cancellation", |
| "label": "Loan details Enquiry", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "EMI not debited on due date", |
| "label": "eNACH (Auto Debit) - Bank change", |
| "label": "Loan closure during cooling off period (Post disbursement)", |
| "label": "Foreclosure - Reason not shared", |
| "label": "General Query", |
| "label": "CIBIL Related query", |
| "label": "Product features", |
| "label": "Grievance Related", |
| "label": "Loan Eligibility and KYC Documents", |
| "label": "Security Breach/ Data Destruction", |
| "label": "Additional Loan Related", |
| "label": "Incorrect Details", |
| "label": "Loan Dashboard Related", |
| "label": "Sales Lead", |
| "label": "Personal Loan Top Up", |
| "label": "Tech Issues", |
| "label": "Unable to complete online KYC", |
| "label": "Error at Bank statement Upload Page", |
| "label": "Error at PAN details page", |
| "label": "Unable to set up eNACH (Auto Debit)", |
| "label": "Referral Related", |
| "label": "Referral Issues", |
| "label": "Referral Queries", |
| "label": "Referral Not Credited - Within TAT", |
| "label": "Referral Not Credited - Outside TAT", |
| "label": "TN: Booking related", |
| "label": "Fare Inquiry", |
| "label": "Fare rules", |
| "label": "Fare family", |
| "label": "Fare breakup", |
| "label": "Passenger details", |
| "label": "Passenger details", |
| "label": "Name Change Request", |
| "label": "Date change Inquiry", |
| "label": "Date change policy", |
| "label": "Cancellation Inquiry", |
| "label": "Cancellation policy", |
| "label": "Confirmation Inquiry", |
| "label": "Confirmation", |
| "label": "Booking Confirmation", |
| "label": "Confirmation not received", |
| "label": "Add-on/Ancillary Related", |
| "label": "Add-ons purchase not working", |
| "label": "Purchased Ancillary Missing", |
| "label": "Boarding Pass Related", |
| "label": "Boarding Pass Not Received", |
| "label": "Boarding Pass Required", |
| "label": "Incorrect Boarding Pass", |
| "label": "Unable to modify flight", |
| "label": "Tech Issues", |
| "label": "Invoice Related", |
| "label": "Incorrect Invoice", |
| "label": "Convenience / Service Fee invoice not received", |
| "label": "Airline Invoice Not Received", |
| "label": "Unable to cancel flight", |
| "label": "Tech Issues", |
| "label": "Unable to book flight", |
| "label": "Tech Issues", |
| "label": "Special requests", |
| "label": "Special requests", |
| "label": "Resend", |
| "label": "Resend confirmation", |
| "label": "Unable to book hotel", |
| "label": "Tech Issues", |
| "label": "General Inquiry", |
| "label": "Cancellation Policy", |
| "label": "Inclusions details", |
| "label": "Generic Query", |
| "label": "Passenger details", |
| "label": "Amendment", |
| "label": "Cancellation", |
| "label": "Booking related", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Booking related", |
| "label": "Booking not found", |
| "label": "Booking not found", |
| "label": "Resend confirmation", |
| "label": "Confirmation not received", |
| "label": "Cancellation Request", |
| "label": "Full room cancellation", |
| "label": "Name change request", |
| "label": "Domestic Flight", |
| "label": "International Flight - Void", |
| "label": "International Flight - Cancel", |
| "label": "TN: Payments & Refunds", |
| "label": "Refund related", |
| "label": "Refund not received", |
| "label": "Airport Tax Refund", |
| "label": "Double Payment Refund", |
| "label": "Duplicate Booking Refund", |
| "label": "Partial amount received", |
| "label": "Refund Calculation", |
| "label": "Refund Due Exceptional Case", |
| "label": "Refund inquiry", |
| "label": "Refund Breakup", |
| "label": "Did not receive full refund", |
| "label": "Partial refund not received", |
| "label": "Refund - NeuCoins not received", |
| "label": "Payment info", |
| "label": "Payment breakup", |
| "label": "Incorrect charges", |
| "label": "Incorrect neucoins redeemed", |
| "label": "Payment related", |
| "label": "Payment info", |
| "label": "Payment breakup", |
| "label": "Incorrect charges", |
| "label": "Incorrect neucoins redeemed", |
| "label": "Offline Refund related", |
| "label": "Cancelled at property, refund not received", |
| "label": "Manual refund to be issued", |
| "label": "Refund inquiry", |
| "label": "Refund inquiry", |
| "label": "Refund Breakup", |
| "label": "Exception refund", |
| "label": "Property agreed to provide exception", |
| "label": "Payment", |
| "label": "Payment info", |
| "label": "Payment breakup", |
| "label": "Amount debited order not placed", |
| "label": "Incorrect charges", |
| "label": "Incorrect neucoins redeemed", |
| "label": "Hotel inquired about payment", |
| "label": "Manual Refund", |
| "label": "Offline Refund", |
| "label": "TN: Flight related", |
| "label": "General inquiry", |
| "label": "Flight details", |
| "label": "Flight status", |
| "label": "GST", |
| "label": "Seats", |
| "label": "Meals", |
| "label": "General Information", |
| "label": "Services", |
| "label": "Extra baggage", |
| "label": "Flight Schedule related", |
| "label": "Flight got Rescheduled", |
| "label": "Flight Reschedule Information", |
| "label": "Flight Status information", |
| "label": "Flight Status", |
| "label": "Flight Information", |
| "label": "TN: Insurance related", |
| "label": "Trip insurance", |
| "label": "Policy Information", |
| "label": "Claim related", |
| "label": "FlyCan refund", |
| "label": "FlyNxt refund", |
| "label": "Trip Insurance claim", |
| "label": "International Travel Insurance", |
| "label": "Policy Information", |
| "label": "Claim Related", |
| "label": "FlyCan", |
| "label": "Policy Information", |
| "label": "FlyNxt", |
| "label": "Policy Information", |
| "label": "TN: Feedback & complaint", |
| "label": "Insurance related", |
| "label": "Trip insurance", |
| "label": "FlyNxt", |
| "label": "FlyCan refund", |
| "label": "Flight feedback", |
| "label": "Positive feedback", |
| "label": "Negative feedback", |
| "label": "Agent feedback", |
| "label": "Positive feedback", |
| "label": "Negative feedback", |
| "label": "General", |
| "label": "Feedback", |
| "label": "Complaint", |
| "label": "GST invoice", |
| "label": "Property feedback", |
| "label": "Positive feedback", |
| "label": "Negative feedback", |
| "label": "Add-on/Ancillary Related", |
| "label": "Purchased Add-ons Denied", |
| "label": "TN: Cancellation Related", |
| "label": "Cancellation Inquiry", |
| "label": "Booking Cancellation information", |
| "label": "Flight Cancellation Status", |
| "label": "Flight cancelled by Airline", |
| "label": "Booking cancellation status", |
| "label": "Booking cancelled by Hotel", |
| "label": "Cancellation Request", |
| "label": "Request for Flight Cancellation", |
| "label": "Full Cancellation", |
| "label": "Partial pax cancellation", |
| "label": "Partial Journey cxl", |
| "label": "Full room cancellation", |
| "label": "Manual Cancel", |
| "label": "Full booking cancellation", |
| "label": "Airline Penalty 0", |
| "label": "Unable to cancel", |
| "label": "TN: Date Change", |
| "label": "Date change Request", |
| "label": "Payment for amendments_Flights", |
| "label": "Partial Journey date change", |
| "label": "Partial Pax date change", |
| "label": "Flight Rescheduled by airline", |
| "label": "Flight cancelled by Airline", |
| "label": "SMB purchased", |
| "label": "Full date change", |
| "label": "Full journey date change", |
| "label": "Manual Amend", |
| "label": "Date change Inquiry", |
| "label": "Booking date change information", |
| "label": "Flight Date Status", |
| "label": "Manual Amend", |
| "label": "TN: Queue Management", |
| "label": "Offline conversion queue - Dom", |
| "label": "Fare difference <500", |
| "label": "Fare difference > 500", |
| "label": "Fare difference > Manual Amend collection", |
| "label": "Offline conversion queue - Int", |
| "label": "Fare difference <1500", |
| "label": "Fare difference > 1500", |
| "label": "Fare difference > Manual Amend collection", |
| "label": "Offline conversion queue", |
| "label": "Booking confirmed", |
| "label": "Pay reverse", |
| "label": "No Fare difference", |
| "label": "Fare difference - only tier benefits", |
| "label": "Pay reverse > unable to contact customer", |
| "label": "Offline amendment queue - Dom", |
| "label": "Fare difference <500", |
| "label": "Fare difference > 500", |
| "label": "Offline amendment queue - Int", |
| "label": "Fare difference <1500", |
| "label": "Fare difference > 1500", |
| "label": "Cancellation queue", |
| "label": "Trip cancelled", |
| "label": "Booking cancelled with Hotel", |
| "label": "Offline conversion queue > Seat", |
| "label": "Seat Confirmed", |
| "label": "Seat Failed", |
| "label": "Offline conversion queue > Meals", |
| "label": "Meals confirmed", |
| "label": "Meals failed", |
| "label": "Offline conversion queue >Baggage", |
| "label": "Baggage confirmed", |
| "label": "Baggage failed", |
| "label": "Offline conversion queue > VAS", |
| "label": "VAS failed", |
| "label": "Offline conversion queue >Wheel chair", |
| "label": "Wheel chair confirmed", |
| "label": "Wheel chair failed", |
| "label": "Schedule change queue", |
| "label": "Customer denied", |
| "label": "Customer agreed", |
| "label": "Ticketing queue", |
| "label": "Ticket issued", |
| "label": "No action required", |
| "label": "Remove from queue", |
| "label": "TN: Hotel Related", |
| "label": "General Inquiry", |
| "label": "Hotel details", |
| "label": "GST", |
| "label": "Services", |
| "label": "Offer & Discounts", |
| "label": "TN: Offline Flows", |
| "label": "Date change", |
| "label": "Partial Room Date change", |
| "label": "Cancellation", |
| "label": "Partial Room cancellation", |
| "label": "Full cancellation", |
| "label": "Offline modification", |
| "label": "Change Room Type", |
| "label": "Add Incidental", |
| "label": "Guest Modification", |
| "label": "Add Extra Bed", |
| "label": "FS: Market Brew", |
| "label": "General Query", |
| "label": "General Query", |
| "label": "PL - DMI", |
| "label": "Application related", |
| "label": "Application Status - Loan Rejected", |
| "label": "Contact Details Update", |
| "label": "Delay in KYC Fulfilment", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "How to apply - Application Journey", |
| "label": "Loan Offer Related", |
| "label": "Application Status - Disbursed", |
| "label": "Soft Rejected (No Lender Assigned)", |
| "label": "Loan closed/Re-application process", |
| "label": "KYC Related", |
| "label": "eNACH (Auto Debit) Related", |
| "label": "T&C Related", |
| "label": "Charges Related", |
| "label": "Bounce Charges", |
| "label": "eNACH Charges", |
| "label": "Late Payment Charges", |
| "label": "Other Charges", |
| "label": "Disbursement related", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Disbursement confirmation received, but no funds credited", |
| "label": "Disbursed amount different from approved amount", |
| "label": "No funds credited, but emi debited", |
| "label": "EMI Payment Related", |
| "label": "Amount deducted, EMI Payment not reflecting", |
| "label": "Loan details Enquiry", |
| "label": "Emi Autodebited after Manual Payment", |
| "label": "EMI not debited on due date", |
| "label": "eNACH (Auto Debit) - Bank change", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Incorrect amount debited", |
| "label": "Unable to Pay through eNach/ Loan Dashboard", |
| "label": "EMI Paid, but late fee charged", |
| "label": "Feedback", |
| "label": "Collection Call/ Staff", |
| "label": "Foreclosure & Cancellation", |
| "label": "Cancel Insurance", |
| "label": "Foreclosure - Better Loan offer received", |
| "label": "Foreclosure - Charges Related", |
| "label": "Foreclosure - Loan no longer required", |
| "label": "Foreclosure - Reason not shared", |
| "label": "Loan cancellation before disbursement", |
| "label": "Loan closure during cooling off period (Post disbursement)", |
| "label": "Retained", |
| "label": "General Query", |
| "label": "Account Deletion", |
| "label": "CIBIL Related query", |
| "label": "Grievance Related", |
| "label": "Loan Dashboard Related", |
| "label": "Tata Neu Offers Related", |
| "label": "Security Breach/ Data Destruction", |
| "label": "Insurance Related", |
| "label": "Loan Eligibility and KYC Documents", |
| "label": "Product features", |
| "label": "How to reapply", |
| "label": "Loan Documents", |
| "label": "Clarification required on Loan documents", |
| "label": "Request for Insurance Copy", |
| "label": "Request for Loan agreement Letter", |
| "label": "Request for NOC / NDC", |
| "label": "Request for Repayment Schedule", |
| "label": "Request for Sanction Letter", |
| "label": "Request for Statement", |
| "label": "Sales Lead", |
| "label": "Marketing Communication", |
| "label": "Personal Loan Top Up", |
| "label": "Request for another category of loan", |
| "label": "Tech Issues", |
| "label": "Error at Bank statement Upload Page", |
| "label": "Error at PAN details page", |
| "label": "Error at Terms & Conditions page", |
| "label": "Loan dashboard issues", |
| "label": "Unable to complete online KYC", |
| "label": "Unable to set up eNACH (Auto Debit)", |
| "label": "Error at Offer Page", |
| "label": "Unable to initiate loan application journey", |
| "label": "PL - Axis", |
| "label": "Application related", |
| "label": "Application Status - Loan Rejected", |
| "label": "Contact Details Update", |
| "label": "Delay in KYC Fulfilment", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "How to apply - Application Journey", |
| "label": "Loan Offer Related", |
| "label": "Application Status - Disbursed", |
| "label": "Soft Rejected (No Lender Assigned)", |
| "label": "Loan closed/Re-application process", |
| "label": "KYC Related", |
| "label": "eNACH (Auto Debit) Related", |
| "label": "T&C Related", |
| "label": "Charges Related", |
| "label": "Bounce Charges", |
| "label": "eNACH Charges", |
| "label": "Late Payment Charges", |
| "label": "Other Charges", |
| "label": "Disbursement related", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Disbursement confirmation received, but no funds credited", |
| "label": "Disbursed amount different from approved amount", |
| "label": "No funds credited, but emi debited", |
| "label": "EMI Payment Related", |
| "label": "Amount deducted, EMI Payment not reflecting", |
| "label": "Loan details Enquiry", |
| "label": "Emi Autodebited after Manual Payment", |
| "label": "EMI not debited on due date", |
| "label": "eNACH (Auto Debit) - Bank change", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Incorrect amount debited", |
| "label": "Unable to Pay through eNach/ Loan Dashboard", |
| "label": "EMI Paid, but late fee charged", |
| "label": "Feedback", |
| "label": "Collection Call/ Staff", |
| "label": "Foreclosure & Cancellation", |
| "label": "Cancel Insurance", |
| "label": "Foreclosure - Better Loan offer received", |
| "label": "Foreclosure - Charges Related", |
| "label": "Foreclosure - Loan no longer required", |
| "label": "Foreclosure - Reason not shared", |
| "label": "Loan cancellation before disbursement", |
| "label": "Loan closure during cooling off period (Post disbursement)", |
| "label": "Retained", |
| "label": "General Query", |
| "label": "Account Deletion", |
| "label": "CIBIL Related query", |
| "label": "Grievance Related", |
| "label": "Loan Dashboard Related", |
| "label": "Tata Neu Offers Related", |
| "label": "Security Breach/ Data Destruction", |
| "label": "Insurance Related", |
| "label": "Loan Eligibility and KYC Documents", |
| "label": "Product features", |
| "label": "How to reapply", |
| "label": "Loan Documents", |
| "label": "Clarification required on Loan documents", |
| "label": "Request for Insurance Copy", |
| "label": "Request for Loan agreement Letter", |
| "label": "Request for NOC / NDC", |
| "label": "Request for Repayment Schedule", |
| "label": "Request for Sanction Letter", |
| "label": "Request for Statement", |
| "label": "Sales Lead", |
| "label": "Marketing Communication", |
| "label": "Personal Loan Top Up", |
| "label": "Request for another category of loan", |
| "label": "Tech Issues", |
| "label": "Error at Bank statement Upload Page", |
| "label": "Error at PAN details page", |
| "label": "Error at Terms & Conditions page", |
| "label": "Loan dashboard issues", |
| "label": "Unable to complete online KYC", |
| "label": "Unable to set up eNACH (Auto Debit)", |
| "label": "Error at Offer Page", |
| "label": "Unable to initiate loan application journey", |
| "label": "Manage Gift Card", |
| "label": "Resend/ Reshare Gift Card", |
| "label": "Resend failure/ error", |
| "label": "Resent to original recipient", |
| "label": "Adv to contact buyer", |
| "label": "Adv customer to resend to another recipient", |
| "label": "Gift Card already claimed", |
| "label": "Deactivate Gift Card", |
| "label": "Deactivation failure/ error", |
| "label": "Gift Card deactivated", |
| "label": "Adv to contact buyer", |
| "label": "Gift Card already claimed", |
| "label": "General Query", |
| "label": "Reactivate Gift Card", |
| "label": "Reactivation failure/ error", |
| "label": "Gift Card reactivated", |
| "label": "Adv to contact buyer", |
| "label": "Gift Card already claimed", |
| "label": "General Query", |
| "label": "Expiry extension", |
| "label": "Expiry extension failure/ error", |
| "label": "Expiry extended", |
| "label": "Gift Card details not found", |
| "label": "Adv to contact buyer", |
| "label": "Gift Card order related", |
| "label": "Transaction status", |
| "label": "Amount debited order not placed", |
| "label": "Order failed, refund pending outside TAT", |
| "label": "Gift Card order pending outside TAT", |
| "label": "Order failed, payment pending outside TAT", |
| "label": "Order failed, refund pending within TAT", |
| "label": "Order successful", |
| "label": "Gift Card order pending within TAT", |
| "label": "Order failed, payment pending within TAT", |
| "label": "Unable to view Gift Card orders", |
| "label": "API failure/ error", |
| "label": "General Query", |
| "label": "Purchase related", |
| "label": "Expiry related", |
| "label": "Redemption Related", |
| "label": "Refund/ cancellation related", |
| "label": "Gift Card Claim related", |
| "label": "Unable to claim Gift Card", |
| "label": "Gift Card claimed", |
| "label": "Invalid card/ PIN/ access code", |
| "label": "Gift Card added balance not updated", |
| "label": "Claim Failure", |
| "label": "Claim Success, balance not added", |
| "label": "Gift Card Redemption related", |
| "label": "Unable to redeem Gift Card", |
| "label": "One or more bucket failed", |
| "label": "Redeem order pending outside TAT", |
| "label": "Balance insufficient", |
| "label": "OTP validation failed", |
| "label": "Redeem order pending within TAT", |
| "label": "Redeem order successful", |
| "label": "Gift card refund related", |
| "label": "Refund status: In Progress/ Pending", |
| "label": "Refund status success", |
| "label": "Refund status: failed/ partial refund", |
| "label": "Refund status: polling failed", |
| "label": "Refund processed", |
| "label": "Transaction not eligible for refund", |
| "label": "Application Process and Card Delivery", |
| "label": "Pre Application Query", |
| "label": "Pincode unserviceable", |
| "label": "How to apply", |
| "label": "Application process", |
| "label": "Doc Pickup/Physical KYC", |
| "label": "Application Status - Approved", |
| "label": "Application Status - Pending", |
| "label": "Application Status - Rejected", |
| "label": "Check Status", |
| "label": "VKYC", |
| "label": "Card application cancellation", |
| "label": "Reapply Post Rejection", |
| "label": "Approved", |
| "label": "In progress", |
| "label": "Rejected", |
| "label": "Card Delivery Related", |
| "label": "Card Delivery Tracking", |
| "label": "Delivered but not Received", |
| "label": "Currency Load", |
| "label": "Complete", |
| "label": "Partial", |
| "label": "Failed", |
| "label": "Card Benefits and Rewards Related", |
| "label": "NeuCoins", |
| "label": "Brand wise earn Calculation", |
| "label": "Missing NeuCoins in statement", |
| "label": "Did not receive NeuCoins in the App", |
| "label": "Incorrect NeuCoins Credited", |
| "label": "Savings Calculator", |
| "label": "Welcome benefit", |
| "label": "Welcome Benefit related", |
| "label": "Other benefits", |
| "label": "Other Benefits (Lounge Access, Insurance etc..)", |
| "label": "Statement Analyzer", |
| "label": "SA inquiry", |
| "label": "SA incorrect neucoins", |
| "label": "SA NeuCoins related", |
| "label": "SA NeuCoins Inquiry", |
| "label": "Card Related", |
| "label": "Card statement & Billing Related", |
| "label": "Card Statement Related Info", |
| "label": "Billing Cycle related", |
| "label": "Floater card", |
| "label": "Floater card limit related", |
| "label": "Manage Card", |
| "label": "Reporting Lost Card/Reissue Card", |
| "label": "Card Cancellation Request", |
| "label": "Upgrade/Downgrade Card Request", |
| "label": "View Card Details", |
| "label": "Card Controls", |
| "label": "Priority Pass related", |
| "label": "Card limit", |
| "label": "Card Closure", |
| "label": "Refund related", |
| "label": "Transaction Queries", |
| "label": "Reporting lost card or reissue", |
| "label": "Fee Enquiry", |
| "label": "Fee Dispute", |
| "label": "Referral", |
| "label": "Referral enquiry", |
| "label": "Referral Issues", |
| "label": "Referral Contest", |
| "label": "Card type and Fees related", |
| "label": "Offer mismatch", |
| "label": "Received LTF offer, on applying sees Annual fees", |
| "label": "Card type & variant", |
| "label": "Received wrong card variant", |
| "label": "Fees", |
| "label": "Wants Life Time Free card", |
| "label": "Joining fees and annual fee", |
| "label": "Other Fees", |
| "label": "General Queries", |
| "label": "General Queries", |
| "label": "Eligibility", |
| "label": "Update Mobile No., Email, Address", |
| "label": "How to Use Credit Card", |
| "label": "Add on Card", |
| "label": "Neu coins refund & Use", |
| "label": "Product Features", |
| "label": "Forex Card enquiry", |
| "label": "Update mobile number", |
| "label": "Update address", |
| "label": "Update email", |
| "label": "Bank Offer", |
| "label": "Bank Offer", |
| "label": "CC Bill and EMI related", |
| "label": "CC Bill related", |
| "label": "Payment done, not reflecting on Dashboard", |
| "label": "Pay my Credit Card Bill", |
| "label": "Advance CC bill payment", |
| "label": "Auto debit Set up", |
| "label": "EMI related", |
| "label": "Convert full payment into EMIs", |
| "label": "Tech issues", |
| "label": "Tech - Dashboard", |
| "label": "Unable to Redeem Welcome Benefit", |
| "label": "Unable to use Card Controls/temp block on dashboard", |
| "label": "Credit Card Dashboard related", |
| "label": "Tech - Pre application", |
| "label": "Unable to complete application", |
| "label": "Not receiving OTP", |
| "label": "Incorrect card limit", |
| "label": "Application", |
| "label": "Tech - application issue", |
| "label": "Dashboard", |
| "label": "Tech - Dashboard issue", |
| "label": "Reload currency", |
| "label": "Tech - reload issue", |
| "label": "Transaction Related", |
| "label": "Info or Dispute", |
| "label": "Unable to do transaction using Neu card", |
| "label": "Unauthorised Transaction", |
| "label": "Refund Not Received", |
| "label": "ATM Cash Withdrawal Declined", |
| "label": "Incorrect Transaction Amount", |
| "label": "UPI related issues", |
| "label": "Transaction OTP not received", |
| "label": "Unbilled transactions", |
| "label": "Tata Neu: UPI", |
| "label": "Successful Transaction", |
| "label": "Status of my successful transaction", |
| "label": "Receiver/Merchant did not receive money", |
| "label": "Goods/services not provided", |
| "label": "Credit not processed for cancelled/returned goods & services", |
| "label": "Paid Twice (On TN or other apps)", |
| "label": "Amount credited to wrong account", |
| "label": "Fraud UPI transaction", |
| "label": "Wrong amount charged", |
| "label": "Failed Transaction", |
| "label": "Transaction Failing multiple times", |
| "label": "Status of my failed transaction", |
| "label": "Customer's account not credited back", |
| "label": "Receiver/Merchant did not receive money", |
| "label": "Goods/services not provided", |
| "label": "Paid Twice (On TN or other apps)", |
| "label": "Amount credited to wrong account", |
| "label": "Fraud UPI transaction", |
| "label": "Wrong amount charged", |
| "label": "Deemed Transaction", |
| "label": "Status of my deemed transaction", |
| "label": "Goods/services not provided", |
| "label": "Receiver/Merchant did not receive money", |
| "label": "Credit not processed for cancelled/returned goods & services", |
| "label": "Paid Twice (On TN or other apps)", |
| "label": "Beneficiary account not credited back", |
| "label": "Wrong amount charged", |
| "label": "Amount credited to wrong account", |
| "label": "Fraud UPI transaction", |
| "label": "Pending Transaction", |
| "label": "Status of my pending transaction", |
| "label": "Goods/services are not provided", |
| "label": "Receiver/Merchant did not receive money", |
| "label": "Credit not processed for cancelled/returned goods & services", |
| "label": "Paid Twice (On TN or other apps)", |
| "label": "Beneficiary account is not credited", |
| "label": "Amount credited to wrong account", |
| "label": "Fraud UPI transaction", |
| "label": "Expired Transaction", |
| "label": "UPI Transaction got expired", |
| "label": "Rejected/Blocked Transaction", |
| "label": "UPI Transaction got rejected/blocked", |
| "label": "General Queries", |
| "label": "General UPI queries", |
| "label": "Transaction not Found by bot", |
| "label": "Fraud UPI transaction", |
| "label": "Functionality/Tech Issues", |
| "label": "Not able to find UPI option", |
| "label": "Unable to complete the transaction", |
| "label": "CC Linking on UPI", |
| "label": "Other Functionality/Tech Issues", |
| "label": "Scan & Pay Related", |
| "label": "General queries on Scan & Pay features", |
| "label": "Unable to scan QR code", |
| "label": "Unable to pay through Scan & Pay", |
| "label": "Other tech issues with Scan & Pay", |
| "label": "De-Registration Related", |
| "label": "Deregistration Request queries", |
| "label": "Unable to de-register UPI", |
| "label": "Registration Related", |
| "label": "Registration related general queries", |
| "label": "Mobile number verification Issues", |
| "label": "Bank name is not listed", |
| "label": "My bank accounts are not visible", |
| "label": "Failed to link/de-link bank account", |
| "label": "Unable to set/reset UPI PIN", |
| "label": "Unable to register to UPI", |
| "label": "UPI Mapper Related", |
| "label": "General Queries", |
| "label": "Unable to link UPI number", |
| "label": "UPI number porting issue", |
| "label": "UPI ID Creation", |
| "label": "UPI Global Related", |
| "label": "General Queries", |
| "label": "Activation/Deactivation issues- international txn's", |
| "label": "Issues with International Scan & Pay", |
| "label": "Unable to complete international txn's", |
| "label": "Offer Related", |
| "label": "General queries on offer", |
| "label": "NC not received - Ineligible customer", |
| "label": "NC not received within TAT - Eligible customer", |
| "label": "NC not recevied beyond TAT - Eligible customer", |
| "label": "Incorrect NC credited - Eligible customer", |
| "label": "Rupay CC on UPI", |
| "label": "General Queries", |
| "label": "Activation/Deactivation issues", |
| "label": "Transaction Failing multiple times", |
| "label": "Other Functionality/Tech Issues", |
| "label": "Transaction Related", |
| "label": "Offer/Neucoins Related Issues", |
| "label": "Credit line on UPI", |
| "label": "General Queries", |
| "label": "Activation/Deactivation issues", |
| "label": "Other Functionality/Tech Issues", |
| "label": "Transaction Related Issues", |
| "label": "UPI LITE", |
| "label": "Issues while adding funds /Top up related", |
| "label": "Activation/ De-activation issue", |
| "label": "General Queries", |
| "label": "Sucessful Transaction", |
| "label": "Failed transaction", |
| "label": "Pending/deemed transaction", |
| "label": "De-activaition - Refund issues", |
| "label": "Expired transaction", |
| "label": "Unable to pay using Scan and Pay", |
| "label": "Other tech issues", |
| "label": "Blocked/Rejected transaction", |
| "label": "Fraud transaction", |
| "label": "Tap&Pay related", |
| "label": "General Queries", |
| "label": "Transaction Related queries", |
| "label": "Unable to pay", |
| "label": "Tech issues", |
| "label": "FD: Delivery related", |
| "label": "Rider related", |
| "label": "Spilled/ damaged item(s)", |
| "label": "Rider refusing delivery/ long distance", |
| "label": "Charged extra", |
| "label": "Rider not responding", |
| "label": "MDND (Mark delivered but not delivered)", |
| "label": "Accident/vehicle issue/App issue", |
| "label": "Rider misbehaviour", |
| "label": "Rider not moving", |
| "label": "FD: Order related", |
| "label": "Missing/ wrong items", |
| "label": "Missing item", |
| "label": "Wrong item", |
| "label": "Quantity/ quality/ taste issues", |
| "label": "Stale/ expired item", |
| "label": "Foreign object", |
| "label": "Cold/ hot/ soggy", |
| "label": "Spicy/ salty food", |
| "label": "Burnt/ uncooked food", |
| "label": "Less quantity", |
| "label": "Cancellation related", |
| "label": "Ordered by mistake", |
| "label": "Wrong address selected", |
| "label": "Change of mind", |
| "label": "Delayed delivery", |
| "label": "Order related", |
| "label": "Order modifications/ instructions", |
| "label": "Other queries", |
| "label": "Others", |
| "label": "Tech Issues", |
| "label": "Unable to place order", |
| "label": "FD: Merchant related", |
| "label": "Delivery delay", |
| "label": "Rider not assigned", |
| "label": "Rider assigned", |
| "label": "Store not responding", |
| "label": "Merchant complaint", |
| "label": "Merchant not accepting order", |
| "label": "store closed", |
| "label": "Order cancelled", |
| "label": "Incorrect merchant address", |
| "label": "Denying to prepare order", |
| "label": "Item out of stock", |
| "label": "Pricing related", |
| "label": "Charged extra", |
| "label": "Invoice not provided", |
| "label": "FD: Payments & Refunds", |
| "label": "Refund Status", |
| "label": "refund delayed/ not processed", |
| "label": "Payment related", |
| "label": "payment timeout", |
| "label": "Payment success, order not placed", |
| "label": "Payment mode not available", |
| "label": "Coupon code not applied", |
| "label": "Unable to apply offer/ coupon", |
| "label": "Payment timeout/ failure", |
| "label": "Forgot to apply coupon", |
| "label": "FD: Tata Neu related", |
| "label": "Neupass related", |
| "label": "Neupass related", |
| "label": "FD: Order related", |
| "label": "Tech issues", |
| "label": "Other queries", |
| "label": "Order details not available", |
| "label": "FD: Payments & Refunds", |
| "label": "Refund not received", |
| "label": "FD: Account related", |
| "label": "Update profile", |
| "label": "AIX: Flight Related", |
| "label": "Flight Schedule related", |
| "label": "Flight not Rescheduled", |
| "label": "Flight Reschedule Information", |
| "label": "Flight Status information", |
| "label": "General Information/Feedback", |
| "label": "Reschedule My Flight", |
| "label": "Flight Status", |
| "label": "Flight Information", |
| "label": "AIX: Booking Related", |
| "label": "Add-on/Ancillary Related", |
| "label": "Add-ons purchase not working", |
| "label": "Purchased Add-ons Denied", |
| "label": "Purchased Ancillary Missing", |
| "label": "Boarding Pass Related", |
| "label": "Boarding Pass Not Received", |
| "label": "Incorrect Boarding Pass", |
| "label": "Booking Confirmation", |
| "label": "Confirmation Not Received", |
| "label": "Booking Modification", |
| "label": "Modification Request", |
| "label": "Modify not working", |
| "label": "Cancellation Enquiry", |
| "label": "Booking Cancellation information", |
| "label": "Flight Cancellation Status", |
| "label": "Flight cancelled by AAI", |
| "label": "Request for Flight Cancellation", |
| "label": "Cancellation Request", |
| "label": "Unable to cancel booking", |
| "label": "Invoice Related", |
| "label": "Incorrect Invoice", |
| "label": "Invoice Not Received", |
| "label": "Itinerary Related", |
| "label": "Itinerary Not Received", |
| "label": "Flight Related", |
| "label": "Flight Related Query", |
| "label": "Unable to book flight", |
| "label": "Tech Issues", |
| "label": "INS: 4W motor insurance", |
| "label": "Application Process", |
| "label": "Proposal form", |
| "label": "Personal and Vehicle Details", |
| "label": "Status Check", |
| "label": "Pending", |
| "label": "Failed", |
| "label": "Successful", |
| "label": "Inspection", |
| "label": "Payment", |
| "label": "Refund not received", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Claim", |
| "label": "How to Raise a claim", |
| "label": "Documents to be submitted for the claim", |
| "label": "Claim Processing Timelines", |
| "label": "Claim Dispute", |
| "label": "Plan coverage", |
| "label": "Add-on details", |
| "label": "Policy Details", |
| "label": "Insurance Type", |
| "label": "Renew Policy", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Generic Query", |
| "label": "Plan Details", |
| "label": "Payment Application Process", |
| "label": "Pending", |
| "label": "Failed", |
| "label": "Successful", |
| "label": "AIX: Payment & Refunds", |
| "label": "Booking Cancellation Related", |
| "label": "Airport Tax Refund", |
| "label": "Double Payment Refund", |
| "label": "Duplicate Booking Refund", |
| "label": "Partial amount received", |
| "label": "Refund Calculation", |
| "label": "Refund Due Exceptional Case", |
| "label": "Refund not received", |
| "label": "INS: 2W motor insurance", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Claim", |
| "label": "How to Raise a claim", |
| "label": "Claim Processing Timelines", |
| "label": "Plan coverage", |
| "label": "Policy Details", |
| "label": "Download Insurance copy", |
| "label": "Renew Policy", |
| "label": "Add-on details", |
| "label": "Insurance Type", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Generic Query", |
| "label": "Plan Details", |
| "label": "General Info", |
| "label": "Insurance Process", |
| "label": "KYC", |
| "label": "Application Process", |
| "label": "Pending", |
| "label": "Failed", |
| "label": "Successful", |
| "label": "Rejected", |
| "label": "Status Check", |
| "label": "Payment", |
| "label": "Refund not received", |
| "label": "Pending", |
| "label": "Failed", |
| "label": "Successful", |
| "label": "Brand Gift Card", |
| "label": "Transaction status", |
| "label": "Order Pending within TAT", |
| "label": "Amount deducted, order failed", |
| "label": "Transaction status", |
| "label": "Transaction failed, refund pending", |
| "label": "Order pending outside TAT", |
| "label": "Manage Gift Card", |
| "label": "Unable to resend Gift Card", |
| "label": "Resend/ reshare gift card", |
| "label": "Gift Card expired", |
| "label": "Redemption related", |
| "label": "Gift card already redeemed", |
| "label": "General query", |
| "label": "Advised to contact brand", |
| "label": "Gift Card expired", |
| "label": "Gift card not found", |
| "label": "Purchase related", |
| "label": "General query", |
| "label": "Unable to place order", |
| "label": "GA: Tech Issue", |
| "label": "Facing Error", |
| "label": "Unable to open", |
| "label": "Unable to use", |
| "label": "Incorrect product link", |
| "label": "Unable to view", |
| "label": "Irrelevant recommendations", |
| "label": "Irrelevant recommendations", |
| "label": "Price Mismatch", |
| "label": "Price Mismatch", |
| "label": "GA: Feedback", |
| "label": "Feature recommendations", |
| "label": "Feature recommendations", |
| "label": "Tata Tea Gold offer", |
| "label": "Offer Related", |
| "label": "General Information/Feedback", |
| "label": "GA: General Inquiry", |
| "label": "General Information", |
| "label": "General Information", |
| "label": "DG: Referral related", |
| "label": "Referral related", |
| "label": "Referral information", |
| "label": "Tata Pay", |
| "label": "General queries", |
| "label": "General Tata Pay queries", |
| "label": "Transaction Queries", |
| "label": "Unable to see UPI App", |
| "label": "Transaction not found on tata pay", |
| "label": "Tata Neu: Customer Experience and Engagement", |
| "label": "Customer Delight", |
| "label": "Special customer delight", |
| "label": "Customer Delight Initiative", |
| "label": "General delight", |
| "label": "Titan: Return & Exchange", |
| "label": "Return Related", |
| "label": "Unhappy with the product", |
| "label": "TSSS: Brand Related", |
| "label": "App / Website Related", |
| "label": "ID verification", |
| "label": "Generic Enquiry", |
| "label": "TSSS: Feedback", |
| "label": "Customer Feedback", |
| "label": "Customer Feedback", |
| "label": "TSSS: Signup / Registration related", |
| "label": "Unable to signup", |
| "label": "Tech Issue", |
| "label": "TSSS: Profile Related", |
| "label": "Profile update", |
| "label": "Update corporate email id", |
| "label": "Promotional Communication", |
| "label": "unsubscribe email / SMS", |
| "label": "Verification Email not received", |
| "label": "Resent verification email", |
| "label": "Limit Reached", |
| "label": "Unable to signup", |
| "label": "Domain not found", |
| "label": "TSSS: Offer Related", |
| "label": "Offer Inquiry", |
| "label": "Offer details", |
| "label": "Redemption Related", |
| "label": "unable to apply coupon", |
| "label": "Discount not received", |
| "label": "Brand denied the offer", |
| "label": "Redirected to brand", |
| "label": "TSSS: Marketing campaign related", |
| "label": "Gift Voucher", |
| "label": "Gift voucher not received", |
| "label": "Marketing Activity", |
| "label": "Tech Issue", |
| "label": "F&F Campaign", |
| "label": "Tech Issue", |
| "label": "TSSS: Lead Generation", |
| "label": "Submit Lead", |
| "label": "Redirected to app", |
| "label": "No response from brand", |
| "label": "within 48 hours", |
| "label": "outside 48 hours", |
| "label": "PL - Kreditbee", |
| "label": "Application related", |
| "label": "Application Status - Loan Rejected", |
| "label": "Contact Details Update", |
| "label": "Delay in KYC Fulfilment", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "How to apply - Application Journey", |
| "label": "Loan Offer Related", |
| "label": "Loan closed/Re-application process", |
| "label": "Application Status - Disbursed", |
| "label": "Income Verfication Related", |
| "label": "KYC Related", |
| "label": "T&C Related", |
| "label": "Charges Related", |
| "label": "Bounce Charges", |
| "label": "eNACH Charges", |
| "label": "Late Payment Charges", |
| "label": "Other Charges", |
| "label": "Disbursement related", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Disbursement confirmation received, but no funds credited", |
| "label": "Disbursed amount different from approved amount", |
| "label": "No funds credited, but emi debited", |
| "label": "EMI Payment Related", |
| "label": "Amount deducted, EMI Payment not reflecting", |
| "label": "Loan details Enquiry", |
| "label": "Emi Autodebited after Manual Payment", |
| "label": "EMI not debited on due date", |
| "label": "eNACH (Auto Debit) - Bank change", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Incorrect amount debited", |
| "label": "Unable to Pay through eNach/ Loan Dashboard", |
| "label": "EMI Payed, but late fee charged", |
| "label": "Incorrect Charges Levied", |
| "label": "Feedback", |
| "label": "Collection Call/ Staff", |
| "label": "Foreclosure & Cancellation", |
| "label": "Foreclosure - Better Loan offer received", |
| "label": "Foreclosure - Charges Related", |
| "label": "Foreclosure - Loan no longer required", |
| "label": "Foreclosure - Reason not shared", |
| "label": "Loan cancellation before disbursement", |
| "label": "Loan closure during cooling off period (Post disbursement)", |
| "label": "Foreclosure Payment of Dues", |
| "label": "General Query", |
| "label": "Account Deletion", |
| "label": "CIBIL Related query", |
| "label": "Grievance Related", |
| "label": "Loan Dashboard Related", |
| "label": "Tata Neu Offers Related", |
| "label": "Security Breach/ Data Destruction", |
| "label": "Insurance Related", |
| "label": "Loan Eligibility and KYC Documents", |
| "label": "Product features", |
| "label": "How to reapply", |
| "label": "Loan Documents", |
| "label": "Clarification required on Loan documents", |
| "label": "Request for Loan agreement Letter", |
| "label": "Request for NOC / NDC", |
| "label": "Request for Repayment Schedule", |
| "label": "Request for Sanction Letter", |
| "label": "Request for Statement", |
| "label": "Sales Lead", |
| "label": "Marketing Communication", |
| "label": "Personal Loan Top Up", |
| "label": "Request for another category of loan", |
| "label": "Tech Issues", |
| "label": "Error at Bank statement Upload Page", |
| "label": "Error at PAN details page", |
| "label": "Error at Terms & Conditions page", |
| "label": "Loan dashboard issues", |
| "label": "Unable to complete online KYC", |
| "label": "Unable to set up eNACH (Auto Debit)", |
| "label": "Error at Offer Page", |
| "label": "Unable to initiate loan application journey", |
| "label": "Tata Neu: Bill Payment", |
| "label": "General Queries", |
| "label": "General BP queries", |
| "label": "General CCBP queries", |
| "label": "Transaction Related", |
| "label": "Amount Debited - BP Failed", |
| "label": "BP successful - Bill not paid", |
| "label": "BP successful - services not received", |
| "label": "Txn done more than once", |
| "label": "Txn done to wrong number", |
| "label": "Unable to pay bill", |
| "label": "Unable to complete Txn via CC", |
| "label": "BP showing processing/pending", |
| "label": "Fraudelent transaction", |
| "label": "Refund Related", |
| "label": "Status of my refund (Within TAT)", |
| "label": "Refund Not received after TAT", |
| "label": "Incorrect refund amount received", |
| "label": "Offer Related", |
| "label": "NC/Rewards related queries", |
| "label": "Bank offer related queries", |
| "label": "Offer Ineligibility Issues", |
| "label": "Incorrect NC credited", |
| "label": "5 % NC not credited", |
| "label": "NC not credited - Offer Period", |
| "label": "Non-Transaction Related", |
| "label": "Unable to fetch my bills", |
| "label": "Merchant not available", |
| "label": "BP reminders not received", |
| "label": "Unable to download/share invoice", |
| "label": "Feature related general queries", |
| "label": "BBPS Bill Payment", |
| "label": "General Queries", |
| "label": "Transaction Related Queries", |
| "label": "Refund Related", |
| "label": "Non-Transaction Related", |
| "label": "PL - CASHe", |
| "label": "Application related", |
| "label": "Application Status - Loan Rejected", |
| "label": "Contact Details Update", |
| "label": "Delay in KYC Fulfilment", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "How to apply - Application Journey", |
| "label": "Loan Offer Related", |
| "label": "Loan closed/Re-application process", |
| "label": "Application Status - Disbursed", |
| "label": "Charges Related", |
| "label": "Bounce Charges", |
| "label": "eNACH Charges", |
| "label": "Late Payment Charges", |
| "label": "Other Charges", |
| "label": "Disbursement related", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Disbursement confirmation received, but no funds credited", |
| "label": "Disbursed amount different from approved amount", |
| "label": "No funds credited, but emi debited", |
| "label": "EMI Payment Related", |
| "label": "Amount deducted, EMI Payment not reflecting", |
| "label": "Loan details Enquiry", |
| "label": "Emi Autodebited after Manual Payment", |
| "label": "EMI not debited on due date", |
| "label": "eNACH (Auto Debit) - Bank change", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Incorrect amount debited", |
| "label": "Unable to Pay through eNach/ Loan Dashboard", |
| "label": "EMI Payed, but late fee charged", |
| "label": "Incorrect Charges Levied", |
| "label": "Feedback", |
| "label": "Collection Call/ Staff", |
| "label": "Foreclosure & Cancellation", |
| "label": "Foreclosure - Better Loan offer received", |
| "label": "Foreclosure - Charges Related", |
| "label": "Foreclosure - Loan no longer required", |
| "label": "Foreclosure - Reason not shared", |
| "label": "Loan cancellation before disbursement", |
| "label": "Loan closure during cooling off period (Post disbursement)", |
| "label": "Foreclosure Payment of Dues", |
| "label": "General Query", |
| "label": "Account Deletion", |
| "label": "CIBIL Related query", |
| "label": "Grievance Related", |
| "label": "Loan Dashboard Related", |
| "label": "Tata Neu Offers Related", |
| "label": "Security Breach/ Data Destruction", |
| "label": "Insurance Related", |
| "label": "Loan Eligibility and KYC Documents", |
| "label": "Product features", |
| "label": "How to reapply", |
| "label": "Loan Documents", |
| "label": "Clarification required on Loan documents", |
| "label": "Request for Loan agreement Letter", |
| "label": "Request for NOC / NDC", |
| "label": "Request for Repayment Schedule", |
| "label": "Request for Sanction Letter", |
| "label": "Request for Statement", |
| "label": "Sales Lead", |
| "label": "Marketing Communication", |
| "label": "Personal Loan Top Up", |
| "label": "Request for another category of loan", |
| "label": "Tech Issues", |
| "label": "Error at Bank statement Upload Page", |
| "label": "Error at PAN details page", |
| "label": "Error at Terms & Conditions page", |
| "label": "Loan dashboard issues", |
| "label": "Unable to complete online KYC", |
| "label": "Unable to set up eNACH (Auto Debit)", |
| "label": "Error at Offer Page", |
| "label": "Unable to initiate loan application journey", |
| "label": "PL - Moneyview", |
| "label": "Application related", |
| "label": "Application Status - Loan Rejected", |
| "label": "Contact Details Update", |
| "label": "Delay in KYC Fulfilment", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "How to apply - Application Journey", |
| "label": "Loan Offer Related", |
| "label": "Loan closed/Re-application process", |
| "label": "Application Status - Disbursed", |
| "label": "KYC Related", |
| "label": "eNACH (Auto Debit) Related", |
| "label": "T&C Related", |
| "label": "Charges Related", |
| "label": "Bounce Charges", |
| "label": "eNACH Charges", |
| "label": "Late Payment Charges", |
| "label": "Other Charges", |
| "label": "Disbursement related", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Disbursement confirmation received, but no funds credited", |
| "label": "Disbursed amount different from approved amount", |
| "label": "No funds credited, but emi debited", |
| "label": "EMI Payment Related", |
| "label": "Amount deducted, EMI Payment not reflecting", |
| "label": "Loan details Enquiry", |
| "label": "Emi Autodebited after Manual Payment", |
| "label": "EMI not debited on due date", |
| "label": "eNACH (Auto Debit) - Bank change", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Incorrect amount debited", |
| "label": "Unable to Pay through eNach/ Loan Dashboard", |
| "label": "EMI Payed, but late fee charged", |
| "label": "Incorrect Charges Levied", |
| "label": "Feedback", |
| "label": "Collection Call/ Staff", |
| "label": "Foreclosure & Cancellation", |
| "label": "Foreclosure - Better Loan offer received", |
| "label": "Foreclosure - Charges Related", |
| "label": "Foreclosure - Loan no longer required", |
| "label": "Foreclosure - Reason not shared", |
| "label": "Loan cancellation before disbursement", |
| "label": "Loan closure during cooling off period (Post disbursement)", |
| "label": "Cancel Insurance", |
| "label": "Foreclosure Payment of Dues", |
| "label": "General Query", |
| "label": "Account Deletion", |
| "label": "CIBIL Related query", |
| "label": "Grievance Related", |
| "label": "Loan Dashboard Related", |
| "label": "Tata Neu Offers Related", |
| "label": "Security Breach/ Data Destruction", |
| "label": "Insurance Related", |
| "label": "Loan Eligibility and KYC Documents", |
| "label": "Product features", |
| "label": "How to reapply", |
| "label": "Loan Documents", |
| "label": "Clarification required on Loan documents", |
| "label": "Request for Loan agreement Letter", |
| "label": "Request for NOC / NDC", |
| "label": "Request for Repayment Schedule", |
| "label": "Request for Sanction Letter", |
| "label": "Request for Statement", |
| "label": "Sales Lead", |
| "label": "Marketing Communication", |
| "label": "Personal Loan Top Up", |
| "label": "Request for another category of loan", |
| "label": "Tech Issues", |
| "label": "Error at Bank statement Upload Page", |
| "label": "Error at PAN details page", |
| "label": "Error at Terms & Conditions page", |
| "label": "Loan dashboard issues", |
| "label": "Unable to complete online KYC", |
| "label": "Unable to set up eNACH (Auto Debit)", |
| "label": "Error at Offer Page", |
| "label": "Unable to initiate loan application journey", |
| "label": "DG: Tata Tea Gold offer", |
| "label": "Offer Related", |
| "label": "General Information/Feedback", |
| "label": "Tech issue", |
| "label": "Benefits Related", |
| "label": "Benefits not received", |
| "label": "GS: Guaranteed Savings", |
| "label": "Application Process", |
| "label": "Status Check", |
| "label": "Pending", |
| "label": "Rejected", |
| "label": "Successful", |
| "label": "Tech Issues", |
| "label": "Application Process", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Claim", |
| "label": "How to Raise a claim", |
| "label": "Documents to be submitted for the claim", |
| "label": "Claim Processing Timelines", |
| "label": "Claim Dispute", |
| "label": "Plan coverage", |
| "label": "Policy Details", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Generic Query", |
| "label": "Product info", |
| "label": "Eligibility", |
| "label": "Payment", |
| "label": "Pending", |
| "label": "Failed", |
| "label": "Successful", |
| "label": "Manage Plan", |
| "label": "Close policy", |
| "label": "Nominee Details", |
| "label": "Maturity details", |
| "label": "Policy certificates", |
| "label": "Tech Issues", |
| "label": "TL: Term Life", |
| "label": "Application Process", |
| "label": "Status Check", |
| "label": "Pending", |
| "label": "Rejected", |
| "label": "Successful", |
| "label": "Tech Issues", |
| "label": "Application Process", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Claim", |
| "label": "How to Raise a claim", |
| "label": "Documents to be submitted for the claim", |
| "label": "Claim Processing Timelines", |
| "label": "Claim Dispute", |
| "label": "Plan coverage", |
| "label": "Policy Details", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Generic Query", |
| "label": "Product info", |
| "label": "Eligibility", |
| "label": "Payment", |
| "label": "Pending", |
| "label": "Failed", |
| "label": "Successful", |
| "label": "Manage Plan", |
| "label": "Close policy", |
| "label": "Nominee Details", |
| "label": "Maturity details", |
| "label": "Policy certificates", |
| "label": "Tech Issues", |
| "label": "Add ons", |
| "label": "HL: Health", |
| "label": "Application Process", |
| "label": "Status Check", |
| "label": "Pending", |
| "label": "Rejected", |
| "label": "Successful", |
| "label": "Tech Issues", |
| "label": "Application Process", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Claim", |
| "label": "How to Raise a claim", |
| "label": "Documents to be submitted for the claim", |
| "label": "Claim Processing Timelines", |
| "label": "Claim Dispute", |
| "label": "Plan coverage", |
| "label": "Policy Details", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Generic Query", |
| "label": "Product info", |
| "label": "Eligibility", |
| "label": "Payment", |
| "label": "Pending", |
| "label": "Failed", |
| "label": "Successful", |
| "label": "Manage Plan", |
| "label": "Close policy", |
| "label": "Nominee Details", |
| "label": "Maturity details", |
| "label": "Policy certificates", |
| "label": "Tech Issues", |
| "label": "SC: Secured Card", |
| "label": "FD Details", |
| "label": "Update details", |
| "label": "Renewal/Non renewal", |
| "label": "FD Details", |
| "label": "Payment Information", |
| "label": "Payment Details", |
| "label": "Refund Details", |
| "label": "Transaction history", |
| "label": "FD Booking Details", |
| "label": "FD Booking Information", |
| "label": "FD closure", |
| "label": "PL - ONDC", |
| "label": "Application Status - Inprogress", |
| "label": "KYC Stage - Delay in KYC fulfilment", |
| "label": "Emandate Stage Related", |
| "label": "T&C Stage OTP not received", |
| "label": "T&C Stage not able to view agreement", |
| "label": "PANForm stage related", |
| "label": "IncomeVerification Stage related", |
| "label": "OfferSelect Stage related", |
| "label": "BankAccountDetails Related", |
| "label": "KYC Stage - Tech Issues", |
| "label": "Emandate Stage - Tech Issues", |
| "label": "T&C Stage Related", |
| "label": "Application Status - Disbursed", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "Disbursement confirmation received, but no funds credited", |
| "label": "Incorrect amount disbursed", |
| "label": "No funds credited, but emi debited", |
| "label": "Disbursement Queries", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Charges Related", |
| "label": "Bounce Charges", |
| "label": "Late Payment Charges", |
| "label": "Rate of Interest (RoI) related", |
| "label": "Other Charges", |
| "label": "eNACH Charges", |
| "label": "EMI Payment Related", |
| "label": "Amount deducted, EMI Payment not reflecting", |
| "label": "Emi Autodebited after Manual Payment", |
| "label": "EMI not debited on due date", |
| "label": "eNACH (Auto Debit) - Bank change", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Incorrect amount debited", |
| "label": "EMI Paid, but late fee charged", |
| "label": "Automatic debits not canceled after loan closure", |
| "label": "Unable to Pay through Loan Dashboard", |
| "label": "Foreclosure, Cancellation & Partial Payment", |
| "label": "Unable to foreclose or make partial loan payment", |
| "label": "Prepayment not reflecting in loan summary", |
| "label": "Foreclosure interest charged during cooling-off period", |
| "label": "Foreclosure amount coming as blank", |
| "label": "Foreclosure Request", |
| "label": "Tech issues while foreclosure - Something went wrong error", |
| "label": "Unable to do Prepayment", |
| "label": "General Query", |
| "label": "Feedback on Collection Call/ Staff", |
| "label": "Feedback on Marketing communications", |
| "label": "How to apply - Application Journey", |
| "label": "Tata Neu Offers Related", |
| "label": "Loan Eligibility and KYC Documents", |
| "label": "Loan closed Inquiries", |
| "label": "Application Status Related", |
| "label": "Grievance Related", |
| "label": "Cibil Related", |
| "label": "Incorrect loan details reported on CIBIL report.", |
| "label": "Unauthorized Inquiry in CIBIL", |
| "label": "Payment information reported by delay on CIBIL", |
| "label": "Loan Servicing", |
| "label": "Missing or lost loan documents", |
| "label": "Errors in loan agreements or contracts", |
| "label": "Loan completion certificate or NOC not received despite full payment.", |
| "label": "Loan Documents Related", |
| "label": "Contact Details Update", |
| "label": "Incorrect Data Consent", |
| "label": "Not able to revoke data consent", |
| "label": "Security Breach/ Data Destruction", |
| "label": "Application Status - Rejected", |
| "label": "Re-application process", |
| "label": "Loan Rejection Issues", |
| "label": "Product Related", |
| "label": "General Queries", |
| "label": "Loan dashboard issues", |
| "label": "Tech Issues - Unable to apply loan", |
| "label": "PA: Payment Aggregator", |
| "label": "Credit Mismatch", |
| "label": "Authentication Failure", |
| "label": "No discrepancy observed", |
| "label": "To be settled in next settlement", |
| "label": "Chargeback - merchant to respond", |
| "label": "Issue raied with Risk Team", |
| "label": "Credit Mismatch", |
| "label": "Credit Delay", |
| "label": "Authentication Failure", |
| "label": "Credit delayed - within TAT", |
| "label": "Insufficient funds", |
| "label": "Credit delayed - outside TAT", |
| "label": "Credit Delay", |
| "label": "Credit not received", |
| "label": "Authentication Failure", |
| "label": "Settlement processed - UTR shared", |
| "label": "Credit not received", |
| "label": "A/C details mismatch", |
| "label": "Transaction status mismatch", |
| "label": "Authentication Failure", |
| "label": "No discrepancy observed", |
| "label": "Issue raised with TechOps", |
| "label": "Transaction status mismatch", |
| "label": "Transaction charges related", |
| "label": "Authentication Failure", |
| "label": "No discrepancy observed", |
| "label": "Transaction fee mismatch", |
| "label": "Transaction charges related", |
| "label": "Payment adjustment clarification", |
| "label": "Authentication Failure", |
| "label": "Adjustment clarification provided", |
| "label": "Adjustment clarification required", |
| "label": "Refund credit not received", |
| "label": "Authentication Failure", |
| "label": "Refund ARN shared", |
| "label": "Refund not initiated", |
| "label": "Refund initiated - ARN not generated", |
| "label": "Refund credit not received", |
| "label": "Refund Failed or wrong refund", |
| "label": "Authentication Failure", |
| "label": "Refund amount discrepancy", |
| "label": "No discrepancy observed", |
| "label": "refund failure", |
| "label": "Refund Failed or wrong refund", |
| "label": "Insufficient fund for refund processing", |
| "label": "Authentication Failure", |
| "label": "Advised merchant to add funds", |
| "label": "Refund processing failed", |
| "label": "Insufficient fund for refund processing", |
| "label": "Disputed transaction - details required", |
| "label": "Authentication Failure", |
| "label": "Chargeback details shared", |
| "label": "Chargeback details not available", |
| "label": "Disputed transaction - details required", |
| "label": "Adjustment clarification - disputed transaction", |
| "label": "Chargeback in favour of customer", |
| "label": "Chargeback - decision pending within TAT", |
| "label": "Chargeback - decision pending outside TAT", |
| "label": "Chargeback - credit outside TAT", |
| "label": "Chargeback - credit within TAT", |
| "label": "Adjustment clarification - disputed transaction", |
| "label": "Disputed transaction - Payment on Hold", |
| "label": "Authentication Failure", |
| "label": "Chargeback - info provided", |
| "label": "Flagged as risk", |
| "label": "Chargeback – clarity needed", |
| "label": "Disputed transaction - Payment on Hold", |
| "label": "Activation delay", |
| "label": "Authentication Failure", |
| "label": "Merchant Activated", |
| "label": "Merchant rejected", |
| "label": "Credentials not received", |
| "label": "Activation delayed", |
| "label": "Documents pending from merchant", |
| "label": "Activation pending - within TAT", |
| "label": "Activation pending - outside TAT", |
| "label": "Account details update", |
| "label": "Authentication Failure", |
| "label": "Merchant to share documents", |
| "label": "A/C details to be updated", |
| "label": "Account details update", |
| "label": "Payment Failure", |
| "label": "Payment not reaching checkout page", |
| "label": "Tender missing on payment page", |
| "label": "Payment not going through", |
| "label": "Payment Failure", |
| "label": "Others", |
| "label": "Others", |
| "label": "Transaction Status", |
| "label": "Transaction failure – clarification required", |
| "label": "Risk Rule configuration", |
| "label": "Transaction failed", |
| "label": "Transaction status", |
| "label": "Customer query", |
| "label": "Required info missing", |
| "label": "Refund ARN shared", |
| "label": "Refund not initiated", |
| "label": "Refund initiated - ARN not generated", |
| "label": "Refund credit not received", |
| "label": "Product or service related", |
| "label": "Unauthorised transaction", |
| "label": "Duplicate payment", |
| "label": "Incorrect amount", |
| "label": "Transaction status", |
| "label": "Advised to contact merchant", |
| "label": "GL: Gold Loan", |
| "label": "Gold Loan Related", |
| "label": "Gold Loan Queries", |
| "label": "E-codes", |
| "label": "Transaction status", |
| "label": "Order Pending within TAT", |
| "label": "Amount deducted, order failed", |
| "label": "Transaction status", |
| "label": "Transaction failed, refund pending", |
| "label": "Order pending outside TAT", |
| "label": "Redemption related", |
| "label": "Advised to contact merchant", |
| "label": "How to redeem", |
| "label": "Unable to redeem code", |
| "label": "General query", |
| "label": "Expiry related", |
| "label": "General query", |
| "label": "Purchase related", |
| "label": "Unable to place order", |
| "label": "TN: Modification Related", |
| "label": "Date change", |
| "label": "Non cancellation period", |
| "label": "Partial date change", |
| "label": "Full date change", |
| "label": "Unable to send payment link", |
| "label": "Unable to verify payment", |
| "label": "Unable to change date", |
| "label": "Didnt agree on charges", |
| "label": "Inventory not available", |
| "label": "Guided to CC", |
| "label": "Guided to app", |
| "label": "Change room type", |
| "label": "Full room type change", |
| "label": "Partial room type change", |
| "label": "Unable to change room type", |
| "label": "Inventory not available", |
| "label": "Unable to send payment link", |
| "label": "Unable to verify payment", |
| "label": "Didnt agree on charges", |
| "label": "Non cancellation period", |
| "label": "Guided to CC", |
| "label": "Guided to app", |
| "label": "Change in room count", |
| "label": "Unable to change room count", |
| "label": "Decrease in room count", |
| "label": "Non cancellation period", |
| "label": "New booking required", |
| "label": "Didnt agree on charges", |
| "label": "Guided to CC", |
| "label": "Guided to app", |
| "label": "Unable to send payment link", |
| "label": "Unable to verify payment", |
| "label": "Change in no. of guests", |
| "label": "Unable to change no. of guests", |
| "label": "Increase in no. of guests", |
| "label": "Decrease in no. of guests", |
| "label": "Non cancellation period", |
| "label": "New booking required", |
| "label": "Didnt agree on charges", |
| "label": "Unable to change room count", |
| "label": "Guided to CC", |
| "label": "Guided to app", |
| "label": "Unable to send payment link", |
| "label": "Unable to verify payment", |
| "label": "Change in full booking", |
| "label": "Unable to send payment link", |
| "label": "Unable to verify payment", |
| "label": "Guided to CC", |
| "label": "Guided to app", |
| "label": "Non cancellation period", |
| "label": "New booking required", |
| "label": "Didnt agree on charges", |
| "label": "Unable to change full booking", |
| "label": "Partial booking changes", |
| "label": "Full booking changes", |
| "label": "Inventory not available", |
| "label": "Change in no. of travellers", |
| "label": "Unable to change no. of traveller", |
| "label": "Increase in no. of traveller", |
| "label": "Decrease in no. of traveller", |
| "label": "Non cancellation period", |
| "label": "New booking required", |
| "label": "Didnt agree on charges", |
| "label": "Unable to change room count", |
| "label": "Guided to CC", |
| "label": "Guided to app", |
| "label": "Unable to send payment link", |
| "label": "Unable to verify payment", |
| "label": "PL - HDFC", |
| "label": "Application related", |
| "label": "Application Status - Loan Rejected", |
| "label": "Contact Details Update", |
| "label": "Delay in KYC Fulfilment", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "How to apply - Application Journey", |
| "label": "Loan Offer Related", |
| "label": "Loan closed/Re-application process", |
| "label": "Application Status - Disbursed", |
| "label": "Charges Related", |
| "label": "Bounce Charges", |
| "label": "eNACH Charges", |
| "label": "Late Payment Charges", |
| "label": "Other Charges", |
| "label": "Disbursement related", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Disbursement confirmation received, but no funds credited", |
| "label": "Disbursed amount different from approved amount", |
| "label": "No funds credited, but emi debited", |
| "label": "EMI Payment Related", |
| "label": "Amount deducted, EMI Payment not reflecting", |
| "label": "Loan details Enquiry", |
| "label": "Emi Autodebited after Manual Payment", |
| "label": "EMI not debited on due date", |
| "label": "eNACH (Auto Debit) - Bank change", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Incorrect amount debited", |
| "label": "Unable to Pay through eNach/ Loan Dashboard", |
| "label": "EMI Payed, but late fee charged", |
| "label": "Incorrect Charges Levied", |
| "label": "Feedback", |
| "label": "Collection Call/ Staff", |
| "label": "Foreclosure & Cancellation", |
| "label": "Foreclosure - Better Loan offer received", |
| "label": "Foreclosure - Charges Related", |
| "label": "Foreclosure - Loan no longer required", |
| "label": "Foreclosure - Reason not shared", |
| "label": "Loan cancellation", |
| "label": "Loan closure during cooling off period (Post disbursement)", |
| "label": "Cancel Insurance", |
| "label": "Foreclosure Payment of Dues", |
| "label": "General Query", |
| "label": "Account Deletion", |
| "label": "CIBIL Related query", |
| "label": "Grievance Related", |
| "label": "Loan Dashboard Related", |
| "label": "Tata Neu Offers Related", |
| "label": "Security Breach/ Data Destruction", |
| "label": "Insurance Related", |
| "label": "Loan Eligibility and KYC Documents", |
| "label": "Product features", |
| "label": "How to reapply", |
| "label": "Loan Documents", |
| "label": "Clarification required on Loan documents", |
| "label": "Request for Loan agreement Letter", |
| "label": "Request for NOC / NDC", |
| "label": "Request for Repayment Schedule", |
| "label": "Request for Sanction Letter", |
| "label": "Request for Statement", |
| "label": "Sales Lead", |
| "label": "Marketing Communication", |
| "label": "Personal Loan Top Up", |
| "label": "Request for another category of loan", |
| "label": "Tech Issues", |
| "label": "Error at Bank Details Page", |
| "label": "Error at PAN details page", |
| "label": "Error at Terms & Conditions page", |
| "label": "Loan dashboard issues", |
| "label": "Unable to complete online KYC", |
| "label": "Unable to set up eNACH (Auto Debit)", |
| "label": "Error at Offer Page", |
| "label": "Unable to initiate loan application journey", |
| "label": "Insurance Related", |
| "label": "Loan Eligibility and details", |
| "label": "Loan details", |
| "label": "PL - Aditya Birla", |
| "label": "Application related", |
| "label": "Application Status - Loan Rejected", |
| "label": "Contact Details Update", |
| "label": "Delay in KYC Fulfilment", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "How to apply - Application Journey", |
| "label": "Loan Offer Related", |
| "label": "Loan closed/Re-application process", |
| "label": "Application Status - Disbursed", |
| "label": "KYC Related", |
| "label": "eNACH (Auto Debit) Related", |
| "label": "T&C Related", |
| "label": "Charges Related", |
| "label": "Bounce Charges", |
| "label": "eNACH Charges", |
| "label": "Late Payment Charges", |
| "label": "Other Charges", |
| "label": "Disbursement related", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Disbursement confirmation received, but no funds credited", |
| "label": "Disbursed amount different from approved amount", |
| "label": "No funds credited, but emi debited", |
| "label": "EMI Payment Related", |
| "label": "Amount deducted, EMI Payment not reflecting", |
| "label": "Loan details Enquiry", |
| "label": "Emi Autodebited after Manual Payment", |
| "label": "EMI not debited on due date", |
| "label": "eNACH (Auto Debit) - Bank change", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Incorrect amount debited", |
| "label": "Unable to Pay through eNach/ Loan Dashboard", |
| "label": "EMI Payed, but late fee charged", |
| "label": "Incorrect Charges Levied", |
| "label": "Feedback", |
| "label": "Collection Call/ Staff", |
| "label": "Foreclosure & Cancellation", |
| "label": "Foreclosure - Better Loan offer received", |
| "label": "Foreclosure - Charges Related", |
| "label": "Foreclosure - Loan no longer required", |
| "label": "Foreclosure - Reason not shared", |
| "label": "Loan cancellation", |
| "label": "Loan closure during cooling off period (Post disbursement)", |
| "label": "Cancel Insurance", |
| "label": "Foreclosure Payment of Dues", |
| "label": "General Query", |
| "label": "Account Deletion", |
| "label": "CIBIL Related query", |
| "label": "Grievance Related", |
| "label": "Loan Dashboard Related", |
| "label": "Tata Neu Offers Related", |
| "label": "Security Breach/ Data Destruction", |
| "label": "Insurance Related", |
| "label": "Loan Eligibility and KYC Documents", |
| "label": "Product features", |
| "label": "How to reapply", |
| "label": "Loan Documents", |
| "label": "Clarification required on Loan documents", |
| "label": "Request for Loan agreement Letter", |
| "label": "Request for NOC / NDC", |
| "label": "Request for Repayment Schedule", |
| "label": "Request for Sanction Letter", |
| "label": "Request for Statement", |
| "label": "Sales Lead", |
| "label": "Marketing Communication", |
| "label": "Personal Loan Top Up", |
| "label": "Request for another category of loan", |
| "label": "Tech Issues", |
| "label": "Error at Bank statement Upload Page", |
| "label": "Error at PAN details page", |
| "label": "Error at Terms & Conditions page", |
| "label": "Loan dashboard issues", |
| "label": "Unable to complete online KYC", |
| "label": "Unable to set up eNACH (Auto Debit)", |
| "label": "Error at Offer Page", |
| "label": "Unable to initiate loan application journey", |
| "label": "Loan Eligibility and details", |
| "label": "Loan details", |
| "label": "CI : Cyber Insurance", |
| "label": "Application Process", |
| "label": "Status Check", |
| "label": "Pending", |
| "label": "Rejected", |
| "label": "Successful", |
| "label": "Tech Issues", |
| "label": "Application Process", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Claim", |
| "label": "How to Raise a claim", |
| "label": "Documents to be submitted for the claim", |
| "label": "Claim Processing Timelines", |
| "label": "Claim Dispute", |
| "label": "Plan coverage", |
| "label": "Policy Details", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Generic Query", |
| "label": "Product info", |
| "label": "Eligibility", |
| "label": "Payment", |
| "label": "Pending", |
| "label": "Failed", |
| "label": "Successful", |
| "label": "Manage Plan", |
| "label": "Close policy", |
| "label": "Nominee Details", |
| "label": "Maturity details", |
| "label": "Policy certificates", |
| "label": "Tech Issues", |
| "label": "Refund", |
| "label": "Refund Inquiry", |
| "label": "iSIP: Systematic Insurance Plan", |
| "label": "Application Process", |
| "label": "Status Check", |
| "label": "Pending", |
| "label": "Rejected", |
| "label": "Successful", |
| "label": "Tech Issues", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Claim", |
| "label": "How to Raise a claim", |
| "label": "Documents to be submitted for the claim", |
| "label": "Claim Processing Timelines", |
| "label": "Claim Dispute", |
| "label": "Plan coverage", |
| "label": "Policy Details", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Generic Query", |
| "label": "Product info", |
| "label": "Payment", |
| "label": "Pending", |
| "label": "Failed", |
| "label": "Successful", |
| "label": "Manage Plan", |
| "label": "Nominee Details", |
| "label": "Maturity details", |
| "label": "Policy certificates", |
| "label": "Tech Issues", |
| "label": "Refund", |
| "label": "Refund Inquiry", |
| "label": "NeuCoins related", |
| "label": "NeuCoins Inquiry", |
| "label": "NeuCoins not received post TAT", |
| "label": "Less NeuCoins received", |
| "label": "Unable to redeem NeuCoins", |
| "label": "Ineligible policy", |
| "label": "NeuCoins already credited", |
| "label": "MRSS", |
| "label": "Application Process", |
| "label": "Status Check", |
| "label": "Pending", |
| "label": "Rejected", |
| "label": "Successful", |
| "label": "Tech Issues", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Claim", |
| "label": "How to Raise a claim", |
| "label": "Documents to be submitted for the claim", |
| "label": "Claim Dispute", |
| "label": "Generic Query", |
| "label": "Product info", |
| "label": "Manage Plan", |
| "label": "Nominee Details", |
| "label": "Maturity details", |
| "label": "Policy certificates", |
| "label": "Tech Issues", |
| "label": "NeuCoins related", |
| "label": "NeuCoins Inquiry", |
| "label": "NeuCoins not received post TAT", |
| "label": "Less NeuCoins received", |
| "label": "Unable to redeem NeuCoins", |
| "label": "Ineligible policy", |
| "label": "NeuCoins already credited", |
| "label": "Payment", |
| "label": "Pending", |
| "label": "Failed", |
| "label": "Successful", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Refund", |
| "label": "Refund Inquiry", |
| "label": "FG: Fortune Guarantee Plus", |
| "label": "Application Process", |
| "label": "Status Check", |
| "label": "Pending", |
| "label": "Rejected", |
| "label": "Successful", |
| "label": "Tech Issues", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Claim", |
| "label": "How to Raise a claim", |
| "label": "Documents to be submitted for the claim", |
| "label": "Claim Dispute", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Generic Query", |
| "label": "Product info", |
| "label": "Payment", |
| "label": "Pending", |
| "label": "Failed", |
| "label": "Successful", |
| "label": "Manage Plan", |
| "label": "Nominee Details", |
| "label": "Maturity details", |
| "label": "Policy certificates", |
| "label": "Tech Issues", |
| "label": "Refund", |
| "label": "Refund Inquiry", |
| "label": "NeuCoins related", |
| "label": "NeuCoins Inquiry", |
| "label": "NeuCoins not received post TAT", |
| "label": "FG: Fortune Guarantee Pension", |
| "label": "Application Process", |
| "label": "Status Check", |
| "label": "Pending", |
| "label": "Rejected", |
| "label": "Successful", |
| "label": "Tech Issues", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Claim", |
| "label": "How to Raise a claim", |
| "label": "Documents to be submitted for the claim", |
| "label": "Claim Dispute", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Generic Query", |
| "label": "Product info", |
| "label": "Payment", |
| "label": "Pending", |
| "label": "Failed", |
| "label": "Successful", |
| "label": "Manage Plan", |
| "label": "Nominee Details", |
| "label": "Maturity details", |
| "label": "Policy certificates", |
| "label": "Tech Issues", |
| "label": "Refund", |
| "label": "Refund Inquiry", |
| "label": "NeuCoins related", |
| "label": "NeuCoins Inquiry", |
| "label": "NeuCoins not received post TAT", |
| "label": "PL - Prefr", |
| "label": "Application related", |
| "label": "Application Status - Loan Rejected", |
| "label": "Contact Details Update", |
| "label": "Delay in KYC Fulfilment", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "How to apply - Application Journey", |
| "label": "Loan Offer Related", |
| "label": "Loan closed/Re-application process", |
| "label": "Application Status - Disbursed", |
| "label": "Soft Rejected (No Lender Assigned)", |
| "label": "Loan Tenure", |
| "label": "KYC Related", |
| "label": "eNACH (Auto Debit) Related", |
| "label": "Charges Related", |
| "label": "Bounce Charges", |
| "label": "eNACH Charges", |
| "label": "Late Payment Charges", |
| "label": "Other Charges", |
| "label": "Disbursement related", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Disbursement confirmation received, but no funds credited", |
| "label": "Disbursed amount different from approved amount", |
| "label": "No funds credited, but emi debited", |
| "label": "EMI Payment Related", |
| "label": "Amount deducted, EMI Payment not reflecting", |
| "label": "Loan details Enquiry", |
| "label": "Emi Autodebited after Manual Payment", |
| "label": "EMI not debited on due date", |
| "label": "eNACH (Auto Debit) - Bank change", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Incorrect amount debited", |
| "label": "Unable to Pay through eNach/ Loan Dashboard", |
| "label": "EMI Payed, but late fee charged", |
| "label": "Incorrect Charges Levied", |
| "label": "Manual Payment Request", |
| "label": "Change in bank account", |
| "label": "Feedback", |
| "label": "Collection Call", |
| "label": "Staff/ Process", |
| "label": "Foreclosure & Cancellation", |
| "label": "Foreclosure - Better Loan offer received", |
| "label": "Foreclosure - Charges Related", |
| "label": "Foreclosure - Loan no longer required", |
| "label": "Foreclosure - Reason not shared", |
| "label": "Loan cancellation before disbursement", |
| "label": "Loan closure during cooling off period (Post disbursement)", |
| "label": "Foreclosure Payment of Dues", |
| "label": "Loan cancellation", |
| "label": "Cancel Insurance", |
| "label": "General Query", |
| "label": "Account Deletion", |
| "label": "CIBIL Related query", |
| "label": "Grievance Related", |
| "label": "Loan Dashboard Related", |
| "label": "Tata Neu Offers Related", |
| "label": "Security Breach/ Data Destruction", |
| "label": "Loan Eligibility and KYC Documents", |
| "label": "Product features", |
| "label": "How to reapply", |
| "label": "Loan Documents", |
| "label": "Clarification required on Loan documents", |
| "label": "Request for Loan agreement Letter", |
| "label": "Request for NOC / NDC", |
| "label": "Request for Repayment Schedule", |
| "label": "Request for Sanction Letter", |
| "label": "Request for Statement", |
| "label": "Sales Lead", |
| "label": "Marketing Communication", |
| "label": "Personal Loan Top Up", |
| "label": "Request for another category of loan", |
| "label": "Tech Issues", |
| "label": "Error at Bank statement Upload Page", |
| "label": "Error at PAN details page", |
| "label": "Error at Terms & Conditions page", |
| "label": "Loan dashboard issues", |
| "label": "Unable to complete online KYC", |
| "label": "Unable to set up eNACH (Auto Debit)", |
| "label": "Error at Offer Page", |
| "label": "Unable to initiate loan application journey", |
| "label": "Loan Eligibility and details", |
| "label": "Loan details", |
| "label": "Unable to take selfie", |
| "label": "Loan Tenure", |
| "label": "Tenure Related", |
| "label": "Tenue Change Related", |
| "label": "Insurance Related", |
| "label": "How to apply Insurance Related", |
| "label": "Insurance Charges Related", |
| "label": "Insurance Cancellation Related", |
| "label": "SiSIP : Smart SIP", |
| "label": "Application Process", |
| "label": "Status Check", |
| "label": "Pending", |
| "label": "Rejected", |
| "label": "Successful", |
| "label": "Tech Issues", |
| "label": "Cancellation", |
| "label": "Cancellation", |
| "label": "Claim", |
| "label": "How to Raise a claim", |
| "label": "Documents to be submitted for the claim", |
| "label": "Claim Dispute", |
| "label": "Policy modification", |
| "label": "Update Details (Endorsement)", |
| "label": "Generic Query", |
| "label": "Product info", |
| "label": "Payment", |
| "label": "Pending", |
| "label": "Failed", |
| "label": "Successful", |
| "label": "Manage Plan", |
| "label": "Nominee Details", |
| "label": "Maturity details", |
| "label": "Policy certificates", |
| "label": "Tech Issues", |
| "label": "Refund", |
| "label": "Refund Inquiry", |
| "label": "NeuCoins related", |
| "label": "NeuCoins Inquiry", |
| "label": "NeuCoins not received post TAT", |
| "label": "Less NeuCoins received", |
| "label": "Unable to redeem NeuCoins", |
| "label": "Ineligible policy", |
| "label": "NeuCoins already credited", |
| "label": "Sales Related", |
| "label": "Details Required", |
| "label": "Email Request", |
| "label": "Offer Related", |
| "label": "Coupon Code Issue", |
| "label": "PL - RING", |
| "label": "Application related", |
| "label": "Application Status - Loan Rejected", |
| "label": "Contact Details Update", |
| "label": "Delay in KYC Fulfilment", |
| "label": "eNACH (Auto Debit) - Bank not listed", |
| "label": "How to apply - Application Journey", |
| "label": "Loan Offer Related", |
| "label": "Loan closed/Re-application process", |
| "label": "Application Status - Disbursed", |
| "label": "Loan Tenure", |
| "label": "Unable to submit application", |
| "label": "Soft Rejected (No Lender Assigned)", |
| "label": "KYC Related", |
| "label": "eNACH (Auto Debit) Related", |
| "label": "T&C Related", |
| "label": "Charges Related", |
| "label": "Bounce Charges", |
| "label": "eNACH Charges", |
| "label": "Late Payment Charges", |
| "label": "Other Charges", |
| "label": "Disbursement related", |
| "label": "Disbursement Amount not credited Outside TAT", |
| "label": "Disbursement Amount not credited within TAT", |
| "label": "Disbursement confirmation received, but no funds credited", |
| "label": "Disbursed amount different from approved amount", |
| "label": "No funds credited, but emi debited", |
| "label": "EMI Payment Related", |
| "label": "Amount deducted, EMI Payment not reflecting", |
| "label": "Loan details Enquiry", |
| "label": "Emi Autodebited after Manual Payment", |
| "label": "EMI not debited on due date", |
| "label": "eNACH (Auto Debit) - Bank change", |
| "label": "eNACH (Auto Debit) - Multiple debits", |
| "label": "Incorrect amount debited", |
| "label": "Unable to Pay through eNach/ Loan Dashboard", |
| "label": "EMI Payed, but late fee charged", |
| "label": "Incorrect Charges Levied", |
| "label": "Manual Payment Request", |
| "label": "Receiving Overdue messages", |
| "label": "Feedback", |
| "label": "Collection Call", |
| "label": "Staff/ Process", |
| "label": "Foreclosure & Cancellation", |
| "label": "Foreclosure - Better Loan offer received", |
| "label": "Foreclosure - Charges Related", |
| "label": "Foreclosure - Loan no longer required", |
| "label": "Foreclosure - Reason not shared", |
| "label": "Loan cancellation", |
| "label": "Loan closure during cooling off period (Post disbursement)", |
| "label": "Cancel Insurance", |
| "label": "Foreclosure Payment of Dues", |
| "label": "General Query", |
| "label": "Account Deletion", |
| "label": "CIBIL Related query", |
| "label": "Grievance Related", |
| "label": "Loan Dashboard Related", |
| "label": "Tata Neu Offers Related", |
| "label": "Security Breach/ Data Destruction", |
| "label": "Insurance Related", |
| "label": "Loan Eligibility and KYC Documents", |
| "label": "Product features", |
| "label": "How to reapply", |
| "label": "Loan Documents", |
| "label": "Clarification required on Loan documents", |
| "label": "Request for Loan agreement Letter", |
| "label": "Request for NOC / NDC", |
| "label": "Request for Repayment Schedule", |
| "label": "Request for Sanction Letter", |
| "label": "Request for Statement", |
| "label": "Sales Lead", |
| "label": "Marketing Communication", |
| "label": "Personal Loan Top Up", |
| "label": "Request for another category of loan", |
| "label": "Tech Issues", |
| "label": "Error at Bank statement Upload Page", |
| "label": "Error at PAN details page", |
| "label": "Error at Terms & Conditions page", |
| "label": "Loan dashboard issues", |
| "label": "Unable to complete online KYC", |
| "label": "Unable to set up eNACH (Auto Debit)", |
| "label": "Error at Offer Page", |
| "label": "Unable to initiate loan application journey", |
| "label": "Loan Eligibility and details", |
| "label": "Loan details", |
| "label": "Unable to upload Selfie", |
| "label": "EV: Payment Status", |
| "label": "Success", |
| "label": "Balance added to wallet", |
| "label": "Balance not added to wallet", |
| "label": "Order status failed", |
| "label": "Order status pending", |
| "label": "Pending", |
| "label": "within TAT", |
| "label": "outside TAT", |
| "label": "Claimed", |
| "label": "Balance not added to wallet", |
| "label": "Balance added to wallet", |
| "label": "Failed", |
| "label": "outside TAT", |
| "label": "within TAT", |
| "label": "EV: Manage Gift Card", |
| "label": "Resend/ reshare gift card", |
| "label": "Resend Failed", |
| "label": "Resend Successful", |
| "label": "Guided to app", |
| "label": "GC Claimed", |
| "label": "GC Expired", |
| "label": "GC Deactivated", |
| "label": "No orders found", |
| "label": "Deactivate Gift Card", |
| "label": "Already Deactivated", |
| "label": "Deactivation Successful", |
| "label": "Deactivation Failed", |
| "label": "GC Expired", |
| "label": "Extend Validity", |
| "label": "Failed", |
| "label": "Successful", |
| "label": "GC Activated", |
| "label": "GC Deactivated", |
| "label": "Reactivate Gift Card", |
| "label": "Reactivation Successful", |
| "label": "Reactivation Failed", |
| "label": "GC Expired", |
| "label": "Already Activated", |
| "label": "EV: Gift Card Status", |
| "label": "Record not found", |
| "label": "Record not found", |
| "label": "Activated", |
| "label": "Within TAT", |
| "label": "Outside TAT", |
| "label": "Activated", |
| "label": "Activated", |
| "label": "Pending", |
| "label": "Outside TAT", |
| "label": "Within TAT", |
| "label": "Expired", |
| "label": "Expired", |
| "label": "Deactivated", |
| "label": "Deactivated", |
| "label": "Claimed", |
| "label": "Unable to view balance", |
| "label": "Mismatch in balance", |
| "label": "Balance added to wallet", |
| "label": "General Query", |
| "label": "Purchase related", |
| "label": "Successful", |
| "label": "Sent to recipient", |
| "label": "unable to claim", |
| "label": "Orders not visible", |
| "label": "Orders not visible", |
| "label": "EV: Wallet Related", |
| "label": "Promotional balance related", |
| "label": "Customer Confusion", |
| "label": "unable to view balance", |
| "label": "Balance added to wallet", |
| "label": "Redemption Related", |
| "label": "Unable to redeem", |
| "label": "Customer Confusion", |
| "label": "Redemption Failed", |
| "label": "Redemption Pending", |
| "label": "Redemption Successful", |
| "label": "unblock balance", |
| "label": "Customer routed to CPO", |
| "label": "balance unlocked", |
| "label": "unable to unblock balance", |
| "label": "Order Acceptance Delay", |
| "label": "Outlet currently closed offline", |
| "label": "Outlet currently closed offline", |
| "label": "Outlet missed the order on the POS (ringer problem)", |
| "label": "Outlet missed the order on the POS (ringer problem)", |
| "label": "POS / Order dashboard logged out", |
| "label": "POS / Order dashboard logged out", |
| "label": "POS device not working", |
| "label": "POS device not working", |
| "label": "Outlet can't see the order", |
| "label": "Outlet can't see the order", |
| "label": "Issue between restaurant and seller NP", |
| "label": "Issue between restaurant and seller NP", |
| "label": "Operational issue at restaurant", |
| "label": "Operational issue at restaurant", |
| "label": "Order is already accepted", |
| "label": "Order is already accepted", |
| "label": "Merchant unresponsive", |
| "label": "Merchant unresponsive", |
| "label": "Other (enter reason)", |
| "label": "Other (enter reason)", |
| "label": "Delay in order prep", |
| "label": "High load on outlet", |
| "label": "High load on outlet", |
| "label": "Staff shortage", |
| "label": "Staff shortage", |
| "label": "Order got missed", |
| "label": "Order got missed", |
| "label": "Item needs longer prep", |
| "label": "Item needs longer prep", |
| "label": "Large order", |
| "label": "Large order", |
| "label": "Order preparation is taking longer time than expected", |
| "label": "Order preparation is taking longer time than expected", |
| "label": "Item Out of Stock", |
| "label": "Item Out of Stock", |
| "label": "Order prepared but forgot to mark dispatch ready", |
| "label": "Order prepared but forgot to mark dispatch ready", |
| "label": "Order is already prepared and dispatched", |
| "label": "Order is already prepared and dispatched", |
| "label": "Spillover delay due to late order acceptance", |
| "label": "Spillover delay due to late order acceptance", |
| "label": "Other", |
| "label": "Other", |
| "label": "Delay in rider assignment", |
| "label": "Unable to find rider", |
| "label": "Unable to find rider", |
| "label": "Previous rider cancelled and reassignment is taking time", |
| "label": "Previous rider cancelled and reassignment is taking time", |
| "label": "Tech issue", |
| "label": "Tech issue", |
| "label": "Rider is already assigned", |
| "label": "Rider is already assigned", |
| "label": "Other", |
| "label": "Other", |
| "label": "Delay in rider reaching restaurant", |
| "label": "Traffic caused delay", |
| "label": "Traffic caused delay", |
| "label": "Accident", |
| "label": "Accident", |
| "label": "Bike issue", |
| "label": "Bike issue", |
| "label": "Rains", |
| "label": "Rains", |
| "label": "Rider can't find location of restaurant", |
| "label": "Rider can't find location of restaurant", |
| "label": "Address is wrong", |
| "label": "Address is wrong", |
| "label": "Rider has already reached and food is ready", |
| "label": "Rider has already reached and food is ready", |
| "label": "Rider has already reached but food is not ready, food marked as ready", |
| "label": "Rider has already reached but food is not ready, food marked as ready", |
| "label": "Spillover delay due to late rider assignment", |
| "label": "Spillover delay due to late rider assignment", |
| "label": "Other", |
| "label": "Other", |
| "label": "Delay in rider reaching customer location", |
| "label": "Traffic caused delay", |
| "label": "Traffic caused delay", |
| "label": "Accident", |
| "label": "Accident", |
| "label": "Bike issue", |
| "label": "Bike issue", |
| "label": "Rains", |
| "label": "Rains", |
| "label": "Rider can't find location of customer", |
| "label": "Rider can't find location of customer", |
| "label": "Customer phone not reachable", |
| "label": "Customer phone not reachable", |
| "label": "Customer not at home", |
| "label": "Customer not at home", |
| "label": "Address is wrong", |
| "label": "Address is wrong", |
| "label": "Rider has already reached location", |
| "label": "Rider has already reached location", |
| "label": "Order already delivered but not marked delivered", |
| "label": "Order already delivered but not marked delivered", |
| "label": "Customer is now waiting at different location", |
| "label": "Customer is now waiting at different location", |
| "label": "OTP not received by customer", |
| "label": "OTP not received by customer", |
| "label": "Spillover delay due to late rider assignment", |
| "label": "Spillover delay due to late rider assignment", |
| "label": "Spillover delay due to rider reaching restaurant", |
| "label": "Spillover delay due to rider reaching restaurant", |
| "label": "Spillover delay due to delay in order prep by restaurant", |
| "label": "Spillover delay due to delay in order prep by restaurant", |
| "label": "Other", |
| "label": "Other", |
| "label": "Delay in order delivery (self shipped)", |
| "label": "Order is delayed in preparation", |
| "label": "Order is delayed in preparation", |
| "label": "Order is out for delivery - (need to take rider's number and call rider in this case)", |
| "label": "Order is out for delivery - (need to take rider's number and call rider in this case)", |
| "label": "Order cancelled by seller", |
| "label": "Outlet currently closed offline", |
| "label": "Outlet currently closed offline", |
| "label": "Closing hours are soon", |
| "label": "Closing hours are soon", |
| "label": "Cancelled due to high demand", |
| "label": "Cancelled due to high demand", |
| "label": "Staff shortage", |
| "label": "Staff shortage", |
| "label": "Internet issue", |
| "label": "Internet issue", |
| "label": "POS device not working", |
| "label": "POS device not working", |
| "label": "Item Out of Stock", |
| "label": "Item Out of Stock", |
| "label": "Issue between restaurant and seller NP", |
| "label": "Issue between restaurant and seller NP", |
| "label": "Order not accepted hence auto-cancelled", |
| "label": "Order not accepted hence auto-cancelled", |
| "label": "Operational issue at restaurant", |
| "label": "Operational issue at restaurant", |
| "label": "Seller gave order to wrong rider", |
| "label": "Seller gave order to wrong rider", |
| "label": "Other", |
| "label": "Other", |
| "label": "Order cancelled by rider", |
| "label": "First mile long distance", |
| "label": "First mile long distance", |
| "label": "Last mile long distance", |
| "label": "Last mile long distance", |
| "label": "Rains", |
| "label": "Rains", |
| "label": "Accident", |
| "label": "Accident", |
| "label": "Bike issue", |
| "label": "Bike issue", |
| "label": "Phone issues", |
| "label": "Phone issues", |
| "label": "Can't find outlet", |
| "label": "Can't find outlet", |
| "label": "Wrong location of customer", |
| "label": "Wrong location of customer", |
| "label": "Can't find customer", |
| "label": "Can't find customer", |
| "label": "Seller refused to handover order", |
| "label": "Seller refused to handover order", |
| "label": "Order delayed at restaurant", |
| "label": "Order delayed at restaurant", |
| "label": "Customer refused to take order", |
| "label": "Customer refused to take order", |
| "label": "Wrong merchant location", |
| "label": "Wrong merchant location", |
| "label": "Seller gave order to wrong rider", |
| "label": "Seller gave order to wrong rider", |
| "label": "Customer behaviour", |
| "label": "Customer behaviour", |
| "label": "Other", |
| "label": "Other", |
| "label": "Restaurant closed", |
| "label": "NA", |
| "label": "NA", |
| "label": "Delay in acceptance - order to be CANCELLED", |
| "label": "Order cancelled and customer informed", |
| "label": "Order cancelled and customer informed", |
| "label": "Order cancelled and customer not reachable", |
| "label": "Order cancelled and customer not reachable", |
| "label": "Order already accepted", |
| "label": "Order already accepted", |
| "label": "Other", |
| "label": "Other", |
| "label": "Default", |
| "label": "Default", |
| "label": "Default", |
| "label": "NeuPass Refresh Related", |
| "label": "Generic information", |
| "label": "Program related", |
| "label": "Missing Neucoins Related", |
| "label": "Customer Confusion", |
| "label": "No Neucoins awarded", |
| "label": "Less Neucoins awarded", |
| "label": "Ineligible order type", |
| "label": "Wrong commitment from store", |
| "label": "Store replacement", |
| "label": "Enrolment date mismatch", |
| "label": "Replacement order", |
| "label": "Incorrect source captured", |
| "label": "Transaction id not available", |
| "label": "Balance Inquiry/ Benefits Related", |
| "label": "Neucoins Already Credited", |
| "label": "Restricted account", |
| "label": "Tata Neu Tier related", |
| "label": "Tier movement related queries", |
| "label": "Unable to upgrade tier", |
| "label": "Incorrect downgrade", |
| "label": "NeuPass Voucher related", |
| "label": "Voucher related queries", |
| "label": "Unable to view voucher", |
| "label": "Unable to use voucher", |
| "label": "Issue with voucher reinstatement", |
| "label": "Mutual Fund Loan", |
| "label": "Product Related", |
| "label": "Eligibility and limit related queries", |
| "label": "Charges related queries", |
| "label": "Transaction related queries", |
| "label": "General MF Loan queries", |
| "label": "Application process related", |
| "label": "Application status related", |
| "label": "Issues with registration", |
| "label": "Issues with fetching portfolio", |
| "label": "Issues with KYC", |
| "label": "Issues with bank account registration", |
| "label": "Issues with pledging", |
| "label": "Issues with signing agreement", |
| "label": "Active loan related", |
| "label": "General Queries", |
| "label": "Withdrawal related queries", |
| "label": "Repayment related queries", |
| "label": "Charges related queries", |
| "label": "Interest related queries", |
| "label": "Bank account / mandate related queries", |
| "label": "Shortfall related queries", |
| "label": "Limit related queries", |
| "label": "Lien removal / foreclosure related queries", |
| "label": "Rewards/NeuCoins related", |
| "label": "NeuCoins/Rewards related Enquiries", |
| "label": "Missing/Incorrect NeuCoins/Rewards", |
| "label": "Reload", |
| "label": "Payment status", |
| "label": "Failed", |
| "label": "Complete", |
| "label": "Partial", |
| "label": "Card Rejected", |
| "label": "Referral", |
| "label": "Referral", |
| "label": "Referral enquiry", |
| "label": "Referral dispute", |
| "label": "Fixed Deposit", |
| "label": "Product Related", |
| "label": "About FD Queries", |
| "label": "FD Safety", |
| "label": "Bajaj Finance queries", |
| "label": "Mahindra Finance queries", |
| "label": "Shriram Finance queries", |
| "label": "Suryoday Bank queries", |
| "label": "Taxation Related", |
| "label": "KYC Related", |
| "label": "KYC Queries", |
| "label": "Issues in completing KYC", |
| "label": "FD Booking & Management", |
| "label": "Booking & Management Queries", |
| "label": "Withdrawal Queries", |
| "label": "Portfolio Related", |
| "label": "Issues with FD amount in portfolio", |
| "label": "Issues with returns in portfolio", |
| "label": "Unable to see portfolio", |
| "label": "Transactions Related", |
| "label": "Status of my FD transaction", |
| "label": "Unable to complete FD transaction", |
| "label": "Amount debited - Payment not successful", |
| "label": "Payment successful - FD not booked", |
| "label": "FD Booking showing in progress (within TAT)", |
| "label": "FD Booking showing in progress (outside TAT)", |
| "label": "Refund Related Issues", |
| "label": "Refund not received (Within TAT)", |
| "label": "Refund not received (Outside TAT)", |
| "label": "Post Investment Queries", |
| "label": "Withdrawal Requests", |
| "label": "Update FD Address", |
| "label": "Update FD Nominee", |
| "label": "Update FD Withdrawal bank account", |
| "label": "Update Maturity Instruction", |
| "label": "FD documents related Requests", |
| "label": "Rewards/NeuCoins related", |
| "label": "NeuCoins/Rewards related Enquiries", |
| "label": "Missing/Incorrect NeuCoins/Rewards", |
| "label": "HL: Home Loan", |
| "label": "General Query", |
| "label": "Home Loan Queries", |
| "label": "NeuCoins related", |
| "label": "NeuCoins related", |
| "label": "NeuCoins enquiry", |
| "label": "EV: Refund Status", |
| "label": "Refund Initiated", |
| "label": "within TAT", |
| "label": "outside TAT", |
| "label": "IN: Bonds", |
| "label": "Product Related", |
| "label": "General Queries", |
| "label": "Taxation Queries", |
| "label": "Investment Queries", |
| "label": "KYC Related", |
| "label": "Sign up & KYC Queries", |
| "label": "Issues in completing KYC", |
| "label": "Portfolio Related", |
| "label": "Issues with bonds amount in portfolio", |
| "label": "Issues with returns in portfolio", |
| "label": "Unable to see portfolio", |
| "label": "Transactions Related", |
| "label": "Payment Queries", |
| "label": "Payout Queries", |
| "label": "Amount debited - Payment not successful", |
| "label": "Payment successful - Bonds not booked", |
| "label": "Booking showing in progress (within TAT)", |
| "label": "Booking showing in progress (outside TAT)", |
| "label": "Refund Related Issues", |
| "label": "Refund not received (Within TAT)", |
| "label": "Refund not received (Outside TAT)", |
| "label": "Post Investment Queries", |
| "label": "Details modification Queries", |
| "label": "Rewards/NeuCoins related", |
| "label": "NeuCoins/Rewards related Enquiries", |
| "label": "Missing/Incorrect NeuCoins/Rewards", |
| "label": "HL: Bajaj Finserv", |
| "label": "Application Related", |
| "label": "How to apply for Home Loan", |
| "label": "Home Loan Status Related", |
| "label": "Application Status - Loan Rejected", |
| "label": "Application Status - Disbursal Pending", |
| "label": "No Response After Submission", |
| "label": "Loan closed still showing active", |
| "label": "Disbursement related", |
| "label": "Loan Approved, Funds Not Credited", |
| "label": "Disbursed amount different from approved amount", |
| "label": "Feedback", |
| "label": "Staff Related", |
| "label": "Call Back Required", |
| "label": "Call back Not Received", |
| "label": "Tata Neu Sub Category", |
| "label_for_customers": "Tata Neu Sub Category", |
| "label": "Tata Neu Sub Category1", |
| "label_for_customers": "Tata Neu Sub Category1", |
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article