Our partner brands
Enter your search term here...
Search
AirAsia India
Can I drop my check-in baggage if I have already completed web check in?
I have web checked in for my flight, when should I report to the airport for my International flight?
How can I web check in for my flights?
What is the Qatar 'Visa on Arrival' policy for Indian Nationals?
What will happen to my booking if I do not get an API (Advance Passenger Information) approval?
Do I need an "OK to Board" for UAE?
What type of aircraft does Air India Express fly?
Can I pre-book my on-board meal before my departure?
Does Air India Express provide any food or drinks onboard?
How do I make a request for specific seats?
What are the requirements to book a stretcher?
Can I book for a wheelchair in advance?
What are the regulations for expectant mothers travelling on Air India Express?
What is the procedure for children and minors (18 years or below) travelling to UAE without their parent(s)?
What is the procedure for Children below 12 years traveling international without their parent(s)?
What is Air India Express's policy regarding unaccompanied young guest?
What should I do if I need special assistance?
How do I book for an infant?
How does Air India Express classify an infant, a child and an adult?
In the event that I miss my onward flight as a result of my first flight being delayed, will Air India Express put me on the next available flight or refund my ticket?
What is Air India Express's policy if a flight is cancelled?
What is Air India Express' procedure for delayed flights?
Am I entitled to a compensation if I lost my baggage when I travelled with Air India Express?
What can’t I carry on board an Air India Express flight?
Can I through check my baggage to another airline up to final destination?
What is the cabin baggage acceptance criteria?
How much hand luggage (unchecked baggage) can I carry onboard Air India Express flights?
Can I carry excess baggage?
Can I purchase extra baggage prior to my departure?
What is the baggage acceptance policy at Dubai Airports?
How much baggage can I check-in on Air India Express flights?
Is a return ticket mandatory for travel to the UAE on a tourist visa? If yes, has it got to be on the same airline too?
Can I get a refund for a seat that has not been used?
Can I pre-select a seat of my choice?
How can I cancel my ticket and get a refund if there is a sudden change in travel plan?
Can I change my reservation date and time?
What should I do if I have not received my booking confirmation?
Is it possible for me to book a seat for my infant?
Can I use my NeuCoins to book international flights?
Will I be able to earn NeuCoins on international flights?
How can I check the status of my refund for my AirAsia booking?
Can I combine various payment modes to make a payment?
What happens to my NeuCoins if I or AirAsia India initiate a cancellation?
How will I be eligible to earn NeuCoins on AirAsia India?
Do I earn NeuCoins for an interline or codeshare flight?
What are the different badges for AirAsia India? How do I get a badge?
Which spends are eligible for earning NeuCoins?
How can I claim NeuCoins for previous flight bookings?
Where can I check the details of convenience charges, add-ons, etc. on my AirAsia booking?
How can I earn NeuCoins on my flight bookings?
Can I change the flight date after my booking is confirmed?
Are any cancellation charges applicable if my booking is cancelled? How do I get my refund and what happens to my NeuCoins?
I made a booking on Tata Neu for AirAsia India flights for my family/ friend. However, I did not get any NeuCoins. What do I do?
By when will my NeuCoins be credited to me, after my flight booking?
When will the NeuCoins be credited to my account?
Why did I earn no/ less NeuCoins on my AirAsia India flight?
Do I need to enter an offer code while booking?
What are the benefits & privileges of each badge?
How do I cancel my AirAsia booking or request a refund?
What can I use my NeuCoins for at AirAsia India?
What will happen to my existing Big Loyalty membership and points after I join Tata Neu?
Can I modify add-ons after my booking is confirmed?
How do I find my AirAsia transaction details?
Which spends are not eligible for earning NeuCoins?
IHCL
How do I earn NeuCoins at IHCL?
Which spends at IHCL are eligible for earning NeuCoins?
Which spends at IHCL are not eligible for earning NeuCoins?
What are the benefits & privileges of each badge at IHCL?
What are the different badges for IHCL? How do I get a badge?
How do I cancel my stay at IHCL?
Can I change the booking dates post booking confirmation?
What is the relationship of IHCL with Shangri-la?
Can I cancel a room booking that has been done using points?
How can I benefit from using the services of Sixt?
Qmin
What is Qmin?
What is Comfort food?
What is Qmin Celebrations?
Can I check the status of my order?
Can I place an order from a Taj, SeleQtions or Vivanta restaurant that is not listed on Qmin?
Is there a minimum value for my order?
Can I order from multiple restaurants in a single order?
Will I earn NeuCoins on my Qmin transaction?
Can I use my NeuCoins on Qmin?
Can I cancel my order?
How soon can I get a refund?
Tata CLiQ
All these order statuses are confusing. What do they mean?
Can I accept the shipment after opening and checking the contents inside?
Can I cancel only part of my order?
Can I change the delivery address after I’ve placed my order?
Can I change the mode of payment for my refund?
Can I choose a specific time & date for collecting a CLiQ & PiQ order from the store?
Can I request different items from my cart to be delivered separately?
Can I use my NeuCoins as soon as I earn them at Tata CLiQ?
How can I cancel my order?
How can I initiate a return?
How can I modify an order that I’ve already placed?
How can I track my package to know when it will arrive?
How do I earn NeuCoins at Tata CLiQ?
How do I find out if Tata CLiQ delivers to my location?
How do I find the invoices for my past Tata CLiQ orders?
How do I know if my order is eligible for an EMI?
How do I know if the EMI payment process was successful?
How do I track the status of a product I have returned?
How does the COD payment option work? Can I use the Cash on Delivery (COD) payment option for every product I buy on Tata CLiQ?
How should I pack my product for the return?
How will I know that my refund has been initiated?
I have received my order, but I can't see an option to initiate returns. What should I do?
I lost my warranty card/I did not receive a warranty card. What should I do?
I missed my delivery. What happens now?
I received a message that says 'Payment is pending'. What does this mean?
I was asked to pay an excess amount by the logistics company. What should I do?
I would like additional customised work done during the installation process. Who will bear the charges?
Is installation offered on all products?
Is my order confirmed? Where can I find confirmation details?
My schedule is fully booked. Can I choose a specific date and time for delivery?
Should I call Tata CLiQ Care for installation once my product is delivered?
What are the modes of delivery available?
What are the payments modes available on Tata CLiQ?
What details do you need to wire-transfer the refunded amount?
What happens if I cancel an order that is paid for using the EMI option?
What happens if my order remains undelivered?
What if the product I received is defective or damaged?
What is the mode of payment for refunds?
What is the time-period within which I can return a product?
What is your return policy for large appliances?
What should I do if I got charged for my order but I haven't received an order confirmation email or SMS?
What should I do if I haven't got my refund?
What should I do if I haven't received an invoice for my order?
What should I do if my order is late?
What should I do if the order status says 'Delivered', but I haven’t received my order?
When are returns not possible?
Which payment methods are not eligible for earning NeuCoins?
Why can't I track my order even though it has been shipped?
Why did I receive only part of my order?
Why do I see a disabled cancel link?
Why has my return request been rejected?
Why was my order cancelled by Tata CLiQ?
Will I be charged a shipping fee?
Will I be charged for installation?
Will my product warranty be affected if my appliance is installed by a local vendor?
bigbasket
How do I update my delivery address for bigbasket?
Can I add more than one delivery address in an account and can the addresses be of different cities?
Can I have multiple accounts for my family members with different mobile numbers and email addresses but the same delivery address?
How are the fruits and vegetables weighed?
How exactly do I earn NeuCoins, while shopping at bigbasket
Which bigbasket purchases are eligible for earning NeuCoins?
Which bigbasket purchases are not eligible for earning NeuCoins?
Can I spend my NeuCoins as soon as I earn them for my bigbasket purchases?
How much will you charge to deliver my order?
What is same-day delivery?
What is a cut-off time and what are the corresponding cut-off timings for each slot?
Can I add products after the cut-off time for a slot?
Do you deliver in my area?
When will I receive my order?
Will someone inform me if my order delivery gets delayed?
How do I check delivery slot availability before I place my order?
Can I change my delivery slot after placing the order?
How do I add or remove products after placing my order?
How do I check the current status of my order?
How do I know that all the items I ordered are being delivered?
How do I check which items from my order were not availalbe?
Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
What payment methods can I use on bigbasket?
What is a bigbasket wallet?
How do I check my wallet balance?
If I pay with my credit card, how do I get a refund for any undelivered item?
There is a difference in the amount mentioned in the invoice and the order value shown by bigbasket while placing the order. Why should I pay the extra amount?
When and how can I cancel an order?
What is your returns and refund policy?
What do I do if an item is defective (broken, leaking, expired)?
How will I get my money back if I cancel an order or return a product?
How do I raise a claim with Customer Service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?
Will the bigbasket's Customer Service team ask for sensitive information such as bank account details, PIN number, card number?
Do I get free delivery in bigbasket with NeuPass?
Croma
At the time of accepting the delivery, what if the product is in unsealed/tampered condition?
Can I cancel my order if I've changed my mind?
Can I cancel/return a gift card?
Can I change the address of the delivery after placing my Croma order?
Can I choose a particular date and time for the store pickup order?
Can I replace a purchased item?
Can I spend my NeuCoins as soon as I earn them at Croma?
How can I track my Croma order if I haven't received it by the promised date?
How do I earn NeuCoins when I shop at a Croma store?
How do I know that Croma has confirmed my order?
How do I need to pack my product(s) if I have requested for return/exchange?
How many NeuCoins can I earn while shopping at Croma?
How will I be reimbursed for the products that I have cancelled or returned?
I did not receive a warranty card for the ordered product. How can I claim my warranty?
I got a free gift along with my order, but it doesn't work. What should I do?
I have not received my order as per the promised date. What should I do? How can I track my Croma order?
I missed the delivery of my order. What should I do?
If I am not satisfied with my purchase, can I cancel my order? How?
In which scenarios can I return my product?
The delivery person is asking me to pay more than the amount mentioned on the invoice. Should I accept the order?
When will my Croma order be delivered?
Whom should I contact if I do not receive my refund on the date promised?
Why am I not able to purchase a product at my location?
Why did Croma cancel my order without my consent?
Will I be charged for shipping?
Within how many days can I return my order?
Starbucks
How can I become a My Starbucks Rewards (MSR) member?
How can I use the Starbucks offer I see on Tata Neu?
What if the mobile numbers associated with my Tata Neu and My Starbucks Rewards (MSR) accounts are different? Can I still benefit from the offers?
How do I check the expiry date of Starbucks offers?
What is a Starbucks wallet? How can I add money to it using Tata Neu?
If I buy something from Starbucks on Tata Neu, will I earn MSR or NeuCoins?
Westside
Where can I check the status of my Westside order?
What can I do if I have received a damaged product?
How can I return my Westside Order?
Till when, from the date of purchase can I return my product?
In case I return a product, how will the refund be done?
How do I earn NeuCoins at Westside?
Are there any products or items for which I cannot earn NeuCoins?
What are the benefits of WSC (WestStyleClub) membership program?
What will happen to my existing WSC (WestStyleClub) points?
How many NeuCoins will I earn if I buy Westside products from Tata CLiQ?
Why have I not yet received NeuCoins for my Westside purchase?
Can I use my NeuCoins as soon as I earn them at Westside?
Qmin Cafe
What is Qmin Café?
How does Qmin Café work?
Which restaurants can I order from?
Can I earn or redeem NeuCoins or gift cards for Qmin Café orders?
How does contact-free delivery work?
Can I get a dish modified?
Are condiments included with my order?
How is the food packaged?
How does my food remain fresh?
Can I order beverages with my food?
Can I order alcoholic beverages with my food?
Can the dish of my choice from the in-restaurant menu (not in delivery menu) be prepared and delivered?
Are the vegetarian dishes cooked separately from non-vegetarian dishes?
Do you serve halal?
Do you serve Jain dishes?
Is the packaging eco-friendly?
Is there a minimum order value?
Can I customise my order?
Can I place orders in advance?
Do you support bulk orders?
Can I change my delivery address after placing the order?
How can I check the status of my order?
Can I cancel an order?
What if I want to add or delete order items?
Can I order from multiple restaurants in a single order?
What are the additional charges (delivery fee, packaging fee, taxes) on my order?
What payment methods are available? (Credit card / UPI / wallets)
Do you accept payment on delivery (cash / credit card)?
Payment has been deducted from my bank account but I have not received an order confirmation from Qmin Café
Can I save my payment information?
How do I change my credit card details?
How many days will it take to process my refund?
How do I check if you deliver to my location?
Do you charge for delivery?
How long will it take to deliver to my address?
What are your delivery hours?
How can I see where my order has reached?
I cannot contact my delivery executive
Can I collect my order from the restaurant?
What if I'm not around when my order arrives?
Can I save multiple addresses? Like "home" and "work"?
Something is wrong with my order
I am not happy with the quality of my food
My special requests have not been followed
I have feedback on delivery executive's behaviour
I have not received my refund
Will I be charged a membership fee to sign up for an account?
How does Qmin Café keep my account secure?
Where can I find my past orders?
How can I provide feedback?
I want a copy of my order invoice
Is my payment information secure?
How can I unsubscribe from Qmin Café emails?
How can I unsubscribe from Qmin Café notifications?
How do I deactivate my account?
Can I change the mobile number in my profile?