About Digital Gold

• What is Tata Neu 24 Karat Gold ?
• Whats is the purity of the gold?
• What is SafeGold ?
• How is Tata Neu selling Gold? Are you in the business of trading Gold ?
• Can I cancel an order to purchase Gold after completing the funds transfer?
• What is SafeGold?
• Who is Digital Gold India Private Limited?
• What is the role of the “Security Trustee”?
• What will happen to the gold associated with accumulations in my account, in the unlikely event of the SafeGold going into liquidation?
• What are the various tenures available under SafeGold
• Who will insure the physical vault?
• At what price is gold sold/ bought from customers?
• How can I get my holding statement?
• Is the gold associated with my accumulations kept in safe custody?
• What is the maximum period of time for which my gold can be stored with SafeGold?
• Can I have a joint account for this plan?
• What if I die during the tenure of the plan?
• What will happen to my gold if my account is not operational on the platform?
• Is there any regulator or Grievance redressal mechanism?
• I have some queries regarding my gold account, how can I get in touch?
• How can digital gold be redeemed for jewellery?

Buying Digital Gold

• How do I buy Gold on Tata Neu?
• What is the minimum / maximum value I can buy?
• How can I pay for Digital Gold ?
• What are the documents required to purchase Gold on Tata Neu?
• Will I get an invoice for my Gold purchase order placed through Tata Neu?
• My order to purchase Gold failed but funds got deducted from my account?
• What is the eligibility/criteria to purchase SafeGold?
• Do I have to pay any charges on buying Digital Gold?

Cancellation

• Can I cancel my sell order/request of gold sell?

Loyalty

• Are my digital gold purchases at Tata Neu eligible for earning Neucoins?
• Can I use my Neucoins for purchasing digital gold at Tata Neu?

Selling Digital Gold

• When can I sell the digital gold I buy?
• How can I sell my digital gold ? Where will I receive the funds?
• I don’t have a Tata Pay UPI ID. How can I receive the proceeds after selling digital gold?
• Will I have to pay GST for selling Digital Gold?
• Why there is difference between Buy Price and Sell Price of Digital Gold?