Watches, Taneira and Accessories

• For how long does the warranty period last?
• Can I return, exchange or cancel my order?
• Do you deliver Titan products to international locations?
• Does Taneira have gift cards?
• How do I make my smartwatch compatible with my smartphone?
• What do I do if I receive the wrong product?
• What is your delivery timeline?
• How do I know if warranty's available on a specific watch?
• What do I do if I receive a damaged product?
• What’s your return policy for online orders?
• What do we get inside the box of the Reflex 3.0 smart band from Fastrack?
• Can I return the product bought from Tata Neu at any Titan company physical store?
• What is the refund structure?
• Do I need to download an app to pair the Reflex 3.0?
• What is the exchange policy?
• What is the cancellation policy at Fastrack?
• How can I know the status of my order?
• How can I check my orders?
• How often should I service my watches?
• Can I replace my order after I receive the product?
• Do I have to change my watch batteries often?
• Do you customise wedding watches for men?

Eyewear

• What happens if my order is lost in transit?
• Which locations in India do you deliver to?
• Can I order something to be delivered in India even if I don’t live in the country?
• Do I need to pay shipping or delivery charges?
• How long does it typically take to receive an order?
• Do you deliver Titan products to international locations?
• I have changed my mind, can I cancel my order?
• How can I exchange the product(s) that I have received?
• Are there certain products which are not eligible for return?
• What is the return policy if I am not satisfied with my product(s)?
• I am unsure of my eye power, can you help me with that?
• How often do I need to get an eye test done?
• How many days will it take to make & deliver my spectacles?
• How do I upload my lens power details?
• How do I book an eye test for myself?

SafeGold

• What is Tanishq Digital Gold?
• What is SafeGold?
• What is the purity of gold offered through Tanishq Digital Gold?
• Why is the SafeGold buy price different from the SafeGold sell price?
• Is there a minimum lock-in period to buy digital gold?
• What will happen to the gold associated with accumulations in my account, in the unlikely event of SafeGold being liquidated?
• What is the minimum & maximum amount I can purchase through Tanishq Digital Gold?
• How do I sell my gold?
• What is the price of the gold sold or bought from me?
• Is the gold associated with my accumulations kept in safe custody?
• Who will insure the physical vault?
• What is the maximum time period for which my gold can be stored with SafeGold?
• Can I have a joint account for Tanishq Digital Gold?
• Can I cancel my sell order or request of gold sell?
• What if I die during the tenure of the plan?
• Is it possible to store my withdrawn gold coins in safe custody and have them delivered later?
• Can I change my delivery address once I have placed a delivery request?
• Can someone else redeem the physical gold coins on my behalf?
• How can I be assured that the gold coins delivered to me are genuine?
• Can I exchange my digital gold balance at any other jewellery chain?
• Can I exchange the digital gold I have purchased on other platforms at Tanishq stores as well?
• Is there any regulator or grievance redressal mechanism?