NeuPass Related

• What is NeuPass?
• What are the rewards & benefits I get with NeuPass?
• What happens to my existing rewards, points and membership benefits?
• How do I opt out of NeuPass?
• What are the charges for a NeuPass membership?

NeuCoins Related

• What are NeuCoins? What is their value? What can I do with them?
• How can I earn NeuCoins?
• Where can I use my NeuCoins?
• How can I use my NeuCoins?
• My transaction failed, but NeuCoins got deducted from my account. What do I do?
• What happens to my NeuCoins if I cancel or return a product?
• Are there any orders/booking for which NeuCoins are not awarded?
• By when will my NeuCoins be credited to me, after my purchase and when can I use them?
• Do my NeuCoins expire or what is the validity of my NeuCoins?
• Is there a way I can get back my expired NeuCoins?
• Is it possible for me to transfer NeuCoins to my bank account?
• How do I check my NeuCoins balance on Tata Neu?
• Do I get NeuCoins on transactions done on both Tata Neu & Brand?
• Can I use my NeuCoins in exchange for cash?
• Can I use my NeuCoins to pay my HDFC Tata NeuCard credit card bills?

Free Delivery Related

• What are the delivery or shipping charges benefits with NeuPass?
• As a NeuPass user, can I get free delivery if I transact directly on the brand's app or website or in-store?

AirAsia India

• How many NeuCoins can I earn while booking tickets directly at AirAsia India or through third party websites or apps?
• Can I use my NeuCoins as soon as I earn them for at AirAsia India?
• I made a booking on Tata Neu for AirAsia India flights for my family/ friend. However, I did not get any NeuCoins. What do I do?
• How can I claim NeuCoins for previous flight bookings?
• Will I be able to earn NeuCoins on international flights?
• Can I use my NeuCoins to book international flights?

bigbasket

• How many NeuCoins can I earn while shopping directly at bigbasket?
• Can I use my NeuCoins as soon as I earn them for at bigbasket?

Croma

• How many NeuCoins can I earn while shopping directly at Croma?
• Can I use my NeuCoins as soon as I earn them at Croma?

cult.fit

• How many NeuCoins can I earn while shopping directly at cult.fit?
• Can I use my NeuCoins as soon as I earn them for at cult.fit?

IHCL

• How many NeuCoins can I earn while spending directly at IHCL?
• Can I use my NeuCoins as soon as I earn them at IHCL?
• Will I earn NeuCoins on my Qmin transaction?

Tata 1mg

• How many NeuCoins can I earn while shopping directly at Tata 1mg?
• Can I use my NeuCoins as soon as I earn them at Tata 1mg?
• Will I earn additional NeuCoins if I am a Tata 1mg Care Plan member?

Tata CLiQ

• How many NeuCoins can I earn while shopping directly at Tata CLiQ?
• Can I use my NeuCoins as soon as I earn them at Tata CLiQ?

Titan

• How many NeuCoins can I earn while shopping directly at Titan?
• Can I use my NeuCoins as soon as I earn them on Titan products when shopped via Tata Neu?
• Which products are ineligible to earn NeuCoins at Titan?
• Which payment modes are ineligible to earn NeuCoins at Titan?

Westside

• How many NeuCoins can I earn while shopping directly at Westside?
• Can I use my NeuCoins as soon as I earn them at Westside?