If the flight is cancelled by you:

1. Flight fare paid entirely with NeuCoins: NeuCoins will be refunded to your account after deducting NeuCoins towards cancellation charges. Each NeuCoin is worth a Rupee.

2. Flight fare paid partially with NeuCoins: If you have used multiple payment methods for booking a flight, the refund amount will be split as per the original payment methods proportionately after the deduction of cancellation charges.

If the flight is cancelled by AirAsia: All NeuCoins used for making the booking will be refunded to your account

Do note that the refund is considered for the price of the flight booking only. Any ancillary spends are ineligible for a refund. To know more about refunds, NeuCoins, or your bookings, please visit the AirAsia India website through this link or call on 80 4666 2222.