In the event of a delayed flight, every effort is made to contact you in advance to inform you of the rescheduling. You are requested to provide your local mobile number & email ID so that you can be updated regarding delays.

It is our endeavour to send a SMS and/or email to the details provided at the time of booking.

In the event where Air India Express flight is delayed beyond 3 hours, we at our discretion will give the option where:

oYou can be transferred to the next available Air India Express flight without any additional charges subject to seats being available.

oYou can opt not to travel in the next available option and can avail a full refund.