Product Information & Benefits

• What is Tata Pay Later?
• What are the benefits of Tata Pay Later?
• Who are the lending partners in Tata Pay Later?

Registration & Eligibility Related

• How can I register myself for Tata Pay Later?
• What if I lose my internet connection and drop off during sign-up?
• What documents do I need to apply for Tata Pay Later?
• Aadhar OTP was not received. What can I do?
• My bank is not there in the list of banks for setting up auto repayment (E-NACH)
• What are the eligibility criteria to apply for Tata Pay Later?
• In how much time will I get refund for Rs.5 paid during onboarding, E-NACH setup?
• I’ve got rejected, when can I reapply to get the limits?

Transactions using Tata Pay Later Limit

• How do I use Tata Pay Later for carrying out a purchase?
• How can I check my available limit & other transaction details?
• Can I purchase product/s worth more than my available limit?
• From where I will get to know the interest rates and processing fees (if charged) for a transaction?
• I did a transaction which got cancelled or failed, but my limit is blocked. By when should I expect reinstatement of my limits?
• Can I use NeuCoins and other applicable offers while doing payment with Tata Pay Later?
• Will I get NeuCoins for doing transaction using Tata Pay Later?
• Do I require to pay upfront amount during the transaction?
• Will I be required to put OTP to complete the transaction?
• Can I convert a transaction I already made using another payment method to Tata Pay Later?

Refund & Cancelations

• I’ve not made this transaction, but it is showing in the application dashboard. What should I do?
• How does the transaction get adjusted if my order is cancelled or not fulfilled by the merchant?

Repayments, Paying back of dues

• When is the due date to pay my dues?
• How can I pay my dues?
• Will there be any charges if I do not clear dues on time?
• I am not able to pay back total due amount, can I clear my dues partially?
• How much time does it take to reflect repayment made in my account statement?
• Will I get any communication regarding due amount?
• What will happen if I have paid funds twice, through auto debit from bank account and manually from the app?
• What happens if my dues remain unpaid?

Account Maintenance

• How can I get the limit upgraded?
• How can I cancel Tata Pay Later limits?
• What are the reasons for blocking of Tata Pay Later Limits?
• What all account information is accessible to me through Tata Pay Later dashboard?
• Is my data shared with anyone?
• What is the process to delete my data stored for Tata Pay Later?

Customer Service Touch Points

• Tata Neu
• Axio