About Personal Loan Product and Eligibility

• What is Personal Loan product its benefits and how can I apply for personal loan?
• From which Financial Institution am I availing this Personal Loan facility?
• What documents are required to get the loan?
• What is the eligibility criteria to avail personal loan?
• What is the minimum and maximum amount that I can avail from Personal Loan?
• How do I know status of my Personal Loan application?
• What is Broken Period interest?
• Why the final disbursed amount different from the approved loan amount?
• What do I do when my bank is not appearing in the list of banks for E-NACH?
• Is there any insurance facility available to protect Personal Loan?
• From where I can get to know the approved amount, interest rate, EMI amount and EMI Tenure for loan?
• What is Annual Percentage Rate (APR) & how it is different from rate of interest of the loan?
• Why my loan application is rejected. In how much time can I re apply once the personal loan offer is declined to me?
• Do you offer top-up facility on existing Personal Loan?
• Does applying multiple times affect my existing credit score?

Repayments and Charges Related

• What is the due date to pay Personal Loan EMI & how do I pay due amount?
• Will there be any charges if I do not payback dues on time?
• What are EMI bounce charges?
• My EMI has not deducted on due date what should I do?
• My account has been debited more than once for same EMI amount, what should I Do?

Personal Loan Account Related

• What is the process of foreclosing a personal loan?
• What is loan cooling off period & process to withdraw my loan application during cooling off period?
• From where I could know Loan Amount, EMI Amount, EMI Due Date, Rate of Interest for my personal loan.
• What is the process to delete or revoke my consent for data stored for Personal Loan?
• What is Key Fact Statement & where can I see it and will I get it on email?

Customer Service Touch Points

• Customer Service Touch Points?
• How do I contact nodal / grievance redressal officer?