About Tata Pay

• What is the advantage of paying via Tata Pay on a website or an app?
• Where can I find the Tata Pay payment option on the merchant website or app?
• Which are the payment modes available on Tata Pay?
• Can I pay using multiple payment modes on Tata Pay?

My cards

• How can I save my credit or debit cards on Tata Neu?
• Can I add a debit or credit card during a transaction?
• Is it mandatory to save my cards on Tata Pay?
• Is it safe to save my card details in the Tata Neu Vault?
• Are there any cards I can’t add to my account?
• How can I remove a saved card?
• What happens if a saved card expires?

My payment & transactions

• How do I find my order history?
• Where can I see the details of the additional charges, such as convenience or add-ons, etc.?
• Where can I find the status of my transaction?
• Where can I find the invoice details and price break-up of my order/booking?
• What happens to my payment if one of the payment modes fail?
• Is it possible for me to split the payment between two or more debit or credit cards during a single transaction?
• Why was my transaction declined?

Refunds

• How will my refund be initiated?
• Where can I check the status of my refund?
• How long does it usually take to get a refund?
• How will I receive my refund, if I have paid using multiple modes?
• I want my complete refund in one account. Is that possible?

Payment offers

• How do I apply available offers during my transaction?
• How can I verify if an offer has been properly applied for a particular transaction?
• I forgot to apply an offer during the transaction and already made the payment. Is there a way I can apply it now?

Tokenization For Tatapay

• What is tokenisation?
• What are the benefits of tokenisation?
• Who will tokenise my cards?
• Is it mandatory to tokenise a card?
• What happens to my previously saved cards?
• Which of my cards can be tokenised as per new RBI guidelines?
• How do I save a new card as per new RBI guidelines of tokenisation?
• Is it safe to tokenise my card with Tata Pay?
• Do I need to give consent separately for each card?
• My card is also stored in other accounts of my friend or family member. Do they also need to tokenise the card again as per RBI guidelines?
• Do I need to pay any charges for tokenising my card?
• I have given consent and entered the OTP to tokenise my card, but my card was not tokenised?
• How can I remove my tokenized card?